Nail Avenue

Critical: Professionalism, Punctuality, ValueVery poor customer service. No customer was greeted upon arrival; didn’t feel welcomed. Pedicure was done at a pretty good quality. But the acrylic gel manicure was awful! I asked for a design per picture before getting started. The tech stated they were unable to do that design. I understood and then asked, “Well can you do a French manicure with a thin line?” She replied yes. After getting the acrylic nails on and right before time to polish she then says “No we can not do the thin French manicure bc we do not have that tool/brush.” She then repeatedly asked me if I wanted a full color polish instead of French tip”In the meantime she had an attitude while polishing (putting globs of polish on at a time & pulling on my hands)Long story short: 0/10 would not recommendServices: Gel manicures, Acrylic nails, PedicureVery poor customer service. No customer was greeted upon arrival; didn’t feel welcomed. Pedicure was done at a pretty good quality. But the acrylic gel manicure was awful! I asked for a design per picture before getting started. The tech …More

Very poor customer service. No customer was greeted upon arrival; didn’t feel welcomed. Pedicure was done at a pretty good quality. But the acrylic gel manicure was awful! I asked for a design per picture before getting started. The tech stated they were unable to do that design. I understood and then asked, “Well can you do a French manicure with a thin line?” She replied yes. After getting the acrylic nails on and right before time to polish she then says “No we can not do the thin French manicure bc we do not have that tool/brush.” She then repeatedly asked me if I wanted a full color polish instead of French tip”

Critical: ProfessionalismI came to Nail Avenue with friends before an event. I only needed my eyebrows waxed. I stood at the front desk with no offers of assistance or help for 15 minutes. It was only when customers of non- color came in that an employee came over, greeted them and saw to their needs before asking if I needed anything. (My friends and I are women of color.) Another ten minutes passed before a young lady brought me to the waxing area. After not greeting me, she rushed through the process and only waxed them, never taking the time to pluck, razor, or shape my eyebrows. She then maintained a snobby attitude, rolling her eyes, and becoming upset when I repeatedly asked her to clean up and shape my eyebrows. After five attempts, where she purposely snatched off the wax strips to cause pain, I was satisfied with the look and shape. She then huffed and left the room without further comment. I will not be patronizing this establishment again.I came to Nail Avenue with friends before an event. I only needed my eyebrows waxed. I stood at the front desk with no offers of assistance or help for 15 minutes. It was only when customers of non- color came in that an employee came over, …More

I came to Nail Avenue with friends before an event. I only needed my eyebrows waxed. I stood at the front desk with no offers of assistance or help for 15 minutes. It was only when customers of non- color came in that an employee came over, greeted them and saw to their needs before asking if I needed anything. (My friends and I are women of color.) Another ten minutes passed before a young lady brought me to the waxing area. After not greeting me, she rushed through the process and only waxed them, never taking the time to pluck, razor, or shape my eyebrows. She then maintained a snobby attitude, rolling her eyes, and becoming upset when I repeatedly asked her to clean up and shape my eyebrows. After five attempts, where she purposely snatched off the wax strips to cause pain, I was satisfied with the look and shape. She then huffed and left the room without further comment. I will not be patronizing this establishment again.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueDefinitely recommend this nail salon!!CleanLove the service, friendly, didn’t have to wait a long time for a pedicure…! Love itService: Pedicure

Definitely recommend this nail salon!!CleanLove the service, friendly, didn’t have to wait a long time for a pedicure…! Love it Pedicure