Critical: Punctuality, Quality, ValueI went into this establishment on a Sunday afternoon. Initially, I went to grab pizza. I saw the door was open and asked if they were accepting walk-ins, Mya the owner said yes. I came back about 20 mins later, a man who works in the shop told me to come sit in the chair promptly no wait time. Both Mya and the man asked what I was getting I told them both MEDIUM length acrylic full set with gel polish. He began on my nails. I’m on my phone with the opposite hand of course for the first 2 nails, I look up and he’s processing with short nails. I then ask him what length are you doing? He says short nails. I proceed to tell him this isn’t what I asked for, he actually continues onto the next hand with short nails. As if he can’t comprehend what I am saying to him. IGNORING me! So, I finally snatch my hand away and tell him this isn’t what I asked for and how are we going to resolve this.As I took a look closer, the shaping is all different, crooked and uneven lengths. Some of the nails he applied didn’t even fit my nail beds properly. My cuticle was cut with the drill several times. Mya the owner then comes over to see what the discussion is about, and asks what happened. I told her, she asked how did I want to resolve. I said a soak off would be nice because I told you both what I wanted and this isn’t it. She then takes him to the back says she would be right back with me. Mya didn’t come back for over 20 mins!At this point, I am furious. That day was my only day off and I had other plans. I told her I no longer have time for a soak off so if you can fix the length and shaping I guess that will be okay. She literally had to go back behind him shape drill and cut some more to try to get them looking decent. He was ready to tell me to wash my hand to get ready for gel. So there shouldn’t have been a need for her to go back and do all of that work.The end result, the left hand was still longer than the right hand! The lady who painted the gel polish had my nails clumpy!! She rushed. Even got paint all over my cuticles!! Mya did try to give me a $15 discount, but for my time and these horrendous nails they should’ve been free! I will not be returning!Service: Acrylic nailsI went into this establishment on a Sunday afternoon. Initially, I went to grab pizza. I saw the door was open and asked if they were accepting walk-ins, Mya the owner said yes. I came back about 20 mins later, a man who works in the shop …More
I went into this establishment on a Sunday afternoon. Initially, I went to grab pizza. I saw the door was open and asked if they were accepting walk-ins, Mya the owner said yes. I came back about 20 mins later, a man who works in the shop told me to come sit in the chair promptly no wait time. Both Mya and the man asked what I was getting I told them both MEDIUM length acrylic full set with gel polish. He began on my nails. I’m on my phone with the opposite hand of course for the first 2 nails, I look up and he’s processing with short nails. I then ask him what length are you doing? He says short nails. I proceed to tell him this isn’t what I asked for, he actually continues onto the next hand with short nails. As if he can’t comprehend what I am saying to him. IGNORING me! So, I finally snatch my hand away and tell him this isn’t what I asked for and how are we going to resolve this.