My Nails Salon & Spa

Critical: ProfessionalismI’ve been a customer of this salon for 7 months. They lost my business this week because of the owner, Vanessa.If you are one of the preferred “regulars” you get great service and Vanessa is very friendly. If you’re not part of that group it’s hit & miss how she’ll treat you. The worst thing she did to me wasn’t rudely telling me “you took too long” (coming back after she’d sent me away from an empty salon), it was LYING to another customer about how long I was gone (she claimed 3 hours, it was actually 45 mins). That customer then took it upon himself to attack me on social media. I don’t tolerate liars, no matter how good they are at their craft.The big sign on the door says “walk-ins welcome”. I’ve had appointments, I’ve been a walk-in, and every. single. time. I’m at the salon I see Vanessa taking walk-ins. I am the ONLY one I’ve ever heard her lecture/shame about making an appointment… and I had returned to a salon that was still empty! One time she had Anna (nail tech) rush my service so Anna could get to the 3 walk-ins who came in after my service started. I ended up with lumpy, misshapen nails. That should have been my cue to cut ties with that salon but I believe in second chances.NOTE: I didn’t appreciate how Vanessa & Anna talked about me in Vietnamese during my final appointment. There was no misunderstanding, Vanessa made it obvious what she was doing. VERY UNPROFESSIONAL.Service: ManicureI’ve been a customer of this salon for 7 months. They lost my business this week because of the owner, Vanessa. …More

I’ve been a customer of this salon for 7 months. They lost my business this week because of the owner, Vanessa.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueUPDATE 12/21/21***** THESE WOMEN ARE SO FREAKING AMAZING❤❤❤❤❤❤❤❤Seriously,they are super professional and have been absolutely wonderful and kind to me. I called to get my nail fixed when it broke and they got me in the same day!!!! Talk about excellent customer service!!!You will NOT be disappointed when you cone to this place to get your nails done. I can’t express enough how amazing, professional, and they do GREAT WORK!!!!Amazing work,clean, super professional. This place is amazing, I will def come back again and recommend them!!! ***UPDATE 11/08/21***OMFG I LOVE THIS PLACE!!! They remembered me on my second visit to the salon to have my nails filled, and they were absolutely friendly, courteous, and professional beyond belief ❤ I will super definitely come back again, they are all wonderful!Additionally, after reading the comments about the ladies speaking Vietnamese, keep in mind most nail technicians at most nail places I have frequented speak Vietnamese or another language that is their native language and also speak to you in English as well. Never bothers me at all; I have extended family in the Philippines and Mexico so I hear Spanish and Tagalog all the time. So the ladies speak Vietnamese while spending 45min to an hour doing my nails, whoopee f**king doo…doesn’t change their level of professionalism in my eyes UPDATE 12/21/21***** THESE WOMEN ARE SO FREAKING AMAZING❤❤❤❤❤❤❤❤Seriously,they are super professional and have been absolutely wonderful and kind to me. I called to get my nail fixed when it broke and they got me in the same day!!!! …More

UPDATE 12/21/21***** THESE WOMEN ARE SO FREAKING AMAZING❤❤❤❤❤❤❤❤Seriously,

Critical: Professionalism, Quality, ValueI walked into the salon to the back of the room for my eyelash appointment just as I have been doing for months. A lady who seemed like the owner stopped me and criticized me in the rudest tone for not “registering” or not checking in and claimed that I was walking into a business, not a public space. Well, no kidding. I don’t even make appointments with her so there’s no need to waste time. Not to mention she made me walk up to her to tell me this. Don’t know why she thought this was okay for her to speak to me like this: maybe my young age? Absolutely ridiculous, this was one of the worst customer service experiences I’ve had at a salon. You call this a business? Treat your customers professionally and make them a priority first.Services: Pedicure, ManicureI walked into the salon to the back of the room for my eyelash appointment just as I have been doing for months. A lady who seemed like the owner stopped me and criticized me in the rudest tone for not “registering” or not checking in and …More

I walked into the salon to the back of the room for my eyelash appointment just as I have been doing for months. A lady who seemed like the owner stopped me and criticized me in the rudest tone for not “registering” or not checking in and claimed that I was walking into a business, not a public space. Well, no kidding. I don’t even make appointments with her so there’s no need to waste time. Not to mention she made me walk up to her to tell me this. Don’t know why she thought this was okay for her to speak to me like this: maybe my young age? Absolutely ridiculous, this was one of the worst customer service experiences I’ve had at a salon. You call this a business? Treat your customers professionally and make them a priority first.