Mirage Pool & Spa Inc

Critical: Professionalism, QualityFirst things first. I don’t trust these reviews one bit. Reason: I asked for references and received them. However when I called the references to see if they’re satisfied, which they were, but then told them about my unsatisfactory items with my pool, I received a phone call from the owner the next day yelling and swearing at me for “bothering” his customers. Oh, I forgot to mention his references I had called ended up being his parents and I’m assuming close friend or relative. Next, I feel if you’re going to install a pool for someone, you should either have the knowledge or communication with the customer to “steer” them into making good decisions to provide the best product available. For instance, do not go with the 6” radius corners. They also had me compacting the soil at night after they left for the cement. Why didn’t they fully compact? Because it was 6pm and I’m guessing they wanted to get home. There’s a few other items I want to say but this is getting lengthy so I will leave you with this gem. They measured my liner incorrectly. My corners were so stretched that I had two corners tear within 3 years. He wouldn’t cover warranty, and I was done with his shenanigans anyhow. I bought a new liner I measured MYSELF and installed MYSELF. Fast forward 15 years and same liner is still there looking good as new.First things first. I don’t trust these reviews one bit. Reason: I asked for references and received them. However when I called the references to see if they’re satisfied, which they were, but then told them about my unsatisfactory …More

First things first. I don’t trust these reviews one bit. Reason: I asked for references and received them. However when I called the references to see if they’re satisfied, which they were, but then told them about my unsatisfactory items with my pool, I received a phone call from the owner the next day yelling and swearing at me for “bothering” his customers. Oh, I forgot to mention his references I had called ended up being his parents and I’m assuming close friend or relative. Next, I feel if you’re going to install a pool for someone, you should either have the knowledge or communication with the customer to “steer” them into making good decisions to provide the best product available. For instance, do not go with the 6” radius corners. They also had me compacting the soil at night after they left for the cement. Why didn’t they fully compact? Because it was 6pm and I’m guessing they wanted to get home. There’s a few other items I want to say but this is getting lengthy so I will leave you with this gem. They measured my liner incorrectly. My corners were so stretched that I had two corners tear within 3 years. He wouldn’t cover warranty, and I was done with his shenanigans anyhow. I bought a new liner I measured MYSELF and installed MYSELF. Fast forward 15 years and same liner is still there looking good as new.