Mind, Body & Soul – Prescott Arizona Day Spa

Critical: Communication, ProfessionalismI booked an appointment a month ago for a massage because I received a gift card for my birthday and I show up to my appointment and the building is completely dark, no signs on the door, door is locked, and no call from them that they were closed and have cancelled all remaining appointments.No I’m worried that the gift card my wife got will not be honored and that we will lose out in that money (about $150).This is very unprofessional and I’m very disappointed. I hope we can get a response from the owner, but I doubt it at this point.I booked an appointment a month ago for a massage because I received a gift card for my birthday and I show up to my appointment and the building is completely dark, no signs on the door, door is locked, and no call from them that they were …More

I booked an appointment a month ago for a massage because I received a gift card for my birthday and I show up to my appointment and the building is completely dark, no signs on the door, door is locked, and no call from them that they were closed and have cancelled all remaining appointments.

Critical: Communication, ProfessionalismAfter attending an event to promote her business in which 10 units of free botox was offered. I made an appointment to redeem the offer as well as getting additional services. I was no more than 3 minutes late and apologized. Was told to sit and would be taken care of. After waiting 20 minutes, I asked what was taking so long. I was brought into a room and ultimately did not get any services. She (the owner) was rude and said she didn’t have time to take care of me and walked out.There are too many places to have this kind of work done to be so cavalier.After attending an event to promote her business in which 10 units of free botox was offered. I made an appointment to redeem the offer as well as getting additional services. I was no more than 3 minutes late and apologized. Was told to …More

After attending an event to promote her business in which 10 units of free botox was offered. I made an appointment to redeem the offer as well as getting additional services. I was no more than 3 minutes late and apologized. Was told to sit and would be taken care of. After waiting 20 minutes, I asked what was taking so long. I was brought into a room and ultimately did not get any services. She (the owner) was rude and said she didn’t have time to take care of me and walked out.

Positive: Communication, Professionalism, QualityI’ve been going here now for almost a year for botox and lip fillers. Every visit is wonderful. The staff is always so polite and friendly and really make you feel welcome. It’s always immaculately clean. Every visit is relaxing and I leave very satisfied every time.

I’ve been going here now for almost a year for botox and lip fillers. Every visit is wonderful. The staff is always so polite and friendly and really make you feel welcome. It’s always immaculately clean. Every visit is relaxing and I leave very satisfied every time.

Critical: ProfessionalismFront office policy is the real issue. The practitioner Christine is amazing. For some reason my last botox treatment in March didn’t take (like at all) and when. I called the front office to schedule a time for a touch up so Christine could determine what went wrong, I was told I’d waited beyond their ‘normal time’. My thought was the batch of botox wasn’t good. I’ve never had this experience before. To be fair, it normally takes 10-14 days for me to see results because I have strong brow expression and wanted to wait to see if it was because it had been a year since I’d had this done.. But having spent nearly $300 and getting very little result, I was appalled they wouldn’t even allow me to come back in. Poor business practice particularl when a repeat client comes in and isn’t offered any solution. They’ve lost my business unless their policies change.Front office policy is the real issue. The practitioner Christine is amazing. For some reason my last botox treatment in March didn’t take (like at all) and when. I called the front office to schedule a time for a touch up so Christine …More

Front office policy is the real issue. The practitioner Christine is amazing. For some reason my last botox treatment in March didn’t take (like at all) and when. I called the front office to schedule a time for a touch up so Christine could determine what went wrong, I was told I’d waited beyond their ‘normal time’. My thought was the batch of botox wasn’t good. I’ve never had this experience before. To be fair, it normally takes 10-14 days for me to see results because I have strong brow expression and wanted to wait to see if it was because it had been a year since I’d had this done.. But having spent nearly $300 and getting very little result, I was appalled they wouldn’t even allow me to come back in. Poor business practice particularl when a repeat client comes in and isn’t offered any solution. They’ve lost my business unless their policies change.