Metro Salon

Critical: Professionalism, Punctuality, Quality, ValueMy daughter wanted rose gold on her virgin hair. I wanted the owner to do it. The owner did not have time, so she sent me to another stylist. This stylist did my daughter’s hair but my daughter did not like it. See pic below, it looks so faded right after being done. My daughter is 12. She was embarrassed to say anything to the stylist and told me the next day at home she did not like it. You could not even see the rose gold. I agreed.I called the owner and left her a voice mail. Instead of calling me back she sent me a message on fb. See screen shot below.She tried to blame my daughter for not telling the stylist she didn’t like it. She refused to refund me just money for the color service after I asked her to redo it , for her only to tell me she couldn’t get my daughter in until Aug.As someone that partners with a small business owner myself, I am shocked by the behavior. She should have called me to talk to me about it. She should have made time to get my daughter in to fix it. Instead, she decided to argue with me on fb.Then today, she did call me, finally. I told her if she didn’t have anything new to say that we didn’t already talk about over fb, I was going to end the call. She proceeded to argue with me, I called her unprofessional, told her I was now going to dispute the charge with my bank and request a FULL refund for my trouble (as I paid money on a sitter for my younger kids too)Don’t ever go here. On top of all this, the stylist was late for our appt and no one in the salon even cared to greet us (there is no receptionist) while we Dat there waiting for 15 minutes before I texted the owner who finally told me our stylist must be late.If I were you, I’d never frequent a place that can’t even stand behind their work.Service: HaircutMy daughter wanted rose gold on her virgin hair. I wanted the owner to do it. The owner did not have time, so she sent me to another stylist. This stylist did my daughter’s hair but my daughter did not like it. See pic below, it looks so …More

My daughter wanted rose gold on her virgin hair. I wanted the owner to do it. The owner did not have time, so she sent me to another stylist. This stylist did my daughter’s hair but my daughter did not like it. See pic below, it looks so faded right after being done. My daughter is 12. She was embarrassed to say anything to the stylist and told me the next day at home she did not like it. You could not even see the rose gold. I agreed.