Metamorphosis Med Spa

Critical: Communication, Professionalism, QualityI purchased a Groupon for Botox and went for treatment of one area on February 4th. At that time I also paid for two additional areas at full price. First time I was there the staff was very nice. The Nurse that sees you before the Dr. explained that they want you to be satisfied. They only give you the recommended dosage but if you find it is not enough come back and they will give you additional units free of charge. Also, if you have migranes they will help you out with that. It took 2 weeks for my forehead and frown lines to take effect. I never felt that the injections for crows feet worked and I went back after 2 weeks for additional injection. Dr. was less than happy to give me the additional units but did so anyways. At this point I still was not unsatisfied. It was my first time here and being that I have had injections many times I knew what to expect. I just figured the “recommended dosage” was not enough but took them at their word of wanting the client to be happy. By week four I was getting movement in my forehead and slight movement in the frown area. I called the office 31 days after initial treatment to come back for additional units. They did not give me an appointment for another 9 days. The Dr. was irritated and pulled out a chart showing Botox only works on 70% of people and peaks at 14 days then begins to wear off. It took 14 days for it to work and 14 days later my lines started to show. I told him this is not how this was explained to me nor my prior experience with the correct dosage of Botox. He said, do you understand it now? Yes, I understand and don’t worry about it. I won’t be back. Unless you are under dosed Botox should not wear off in 14 days. I paid $650 for 2 weeks of results? When I mentioned the cost his response was, are you worried about the money? He stuck me with the needle before the nurse could clean my face. He only injected the area that I said I could see the lines not where the injection was needed to keep the muscle from moving. If they want to charge you by the unit and you need additional units then you go into it knowing that. This is not how this situation was sold to me. The Dr. could not have been ruder or more condescending. I could tell the Nurse was embarrassed. It was the same Nurse that said just come back if you’re not happy. Don’t bother. Pay per unit so you know what you’re getting. I paid $650 for 2 weeks of results. If he had just been kinder and explained that going forward they would keep track of how much I need and bill me accordingly they would not have lost a client. The Dr. made sure to tell me that they have the most clients of any place in the area. Maybe that is true, but why mention that? So I know I am missing out or that you don’t need my business? This statement just solidifies his arrogance. There are tons of Groupons this guy does not deserve the business. If you do go, don’t believe the sales pitch.I purchased a Groupon for Botox and went for treatment of one area on February 4th. At that time I also paid for two additional areas at full price. First time I was there the staff was very nice. The Nurse that sees you before the Dr. …More

I purchased a Groupon for Botox and went for treatment of one area on February 4th. At that time I also paid for two additional areas at full price. First time I was there the staff was very nice. The Nurse that sees you before the Dr. explained that they want you to be satisfied. They only give you the recommended dosage but if you find it is not enough come back and they will give you additional units free of charge. Also, if you have migranes they will help you out with that. It took 2 weeks for my forehead and frown lines to take effect. I never felt that the injections for crows feet worked and I went back after 2 weeks for additional injection. Dr. was less than happy to give me the additional units but did so anyways. At this point I still was not unsatisfied. It was my first time here and being that I have had injections many times I knew what to expect. I just figured the “recommended dosage” was not enough but took them at their word of wanting the client to be happy. By week four I was getting movement in my forehead and slight movement in the frown area. I called the office 31 days after initial treatment to come back for additional units. They did not give me an appointment for another 9 days. The Dr. was irritated and pulled out a chart showing Botox only works on 70% of people and peaks at 14 days then begins to wear off. It took 14 days for it to work and 14 days later my lines started to show. I told him this is not how this was explained to me nor my prior experience with the correct dosage of Botox. He said, do you understand it now? Yes, I understand and don’t worry about it. I won’t be back. Unless you are under dosed Botox should not wear off in 14 days. I paid $650 for 2 weeks of results? When I mentioned the cost his response was, are you worried about the money? He stuck me with the needle before the nurse could clean my face. He only injected the area that I said I could see the lines not where the injection was needed to keep the muscle from moving. If they want to charge you by the unit and you need additional units then you go into it knowing that. This is not how this situation was sold to me. The Dr. could not have been ruder or more condescending. I could tell the Nurse was embarrassed. It was the same Nurse that said just come back if you’re not happy. Don’t bother. Pay per unit so you know what you’re getting. I paid $650 for 2 weeks of results. If he had just been kinder and explained that going forward they would keep track of how much I need and bill me accordingly they would not have lost a client. The Dr. made sure to tell me that they have the most clients of any place in the area. Maybe that is true, but why mention that? So I know I am missing out or that you don’t need my business? This statement just solidifies his arrogance. There are tons of Groupons this guy does not deserve the business. If you do go, don’t believe the sales pitch.

Positive: Communication, Professionalism, QualityI’ve been getting botox/Dysport for years. Always hapoy of course. But this Spa is AWESOME. The nurse talks to you, about all sorts of things, the Doctor and staff are super friendly. And not to mention my face, I can’t stop looking at my face. Incredible. Thank you….

I’ve been getting botox/Dysport for years. Always hapoy of course. But this Spa is AWESOME. The nurse talks to you, about all sorts of things, the Doctor and staff are super friendly. And not to mention my face, I can’t stop looking at my face. Incredible. Thank you….