Meraki Salon

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueMy first time as a male customer, and needed a haircut after 9 months! They were completely on top of everything in every sense. Very friendly, knowledgeable and professional group. I was impressed and will return again in a few weeks. They have my confidence. Thank you Alisha for your time and talent. Well done!Service: Haircut

My first time as a male customer, and needed a haircut after 9 months! They were completely on top of everything in every sense. Very friendly, knowledgeable and professional group. I was impressed and will return again in a few weeks. They have my confidence. Thank you Alisha for your time and talent. Well done! Haircut

Critical: ProfessionalismI came in to get my hair a bit lighter (as I have had for years with a different stylist). Showed them what I wanted. I paid $200 and walked out with my hair looking basically the same as it did when I walked in. I emailed them later about my dissatisfaction and what I received was an email back stating that my stylist told me it would take more than one visit to get what I want. My stylist NEVER ONCE told me that. I asked for a refund and they claim their stylist told me that. She never did and I’ve actually achieved what I wanted with an old stylist somewhere else. My stylist was also extremely cold and standoffish and the whole place was snooty as hell.Don’t waste your money!!!!Service: Hair coloringI came in to get my hair a bit lighter (as I have had for years with a different stylist). Showed them what I wanted. I paid $200 and walked out with my hair looking basically the same as it did when I walked in. I emailed them later about …More

I came in to get my hair a bit lighter (as I have had for years with a different stylist). Showed them what I wanted. I paid $200 and walked out with my hair looking basically the same as it did when I walked in. I emailed them later about my dissatisfaction and what I received was an email back stating that my stylist told me it would take more than one visit to get what I want. My stylist NEVER ONCE told me that. I asked for a refund and they claim their stylist told me that. She never did and I’ve actually achieved what I wanted with an old stylist somewhere else. My stylist was also extremely cold and standoffish and the whole place was snooty as hell.

Critical: ProfessionalismSomething is really wrong with a salon where your stylist has the audacity to tell you to go home and correct your hair style yourself , without the fear of loosing a customer . Management must be needing stylists real bad to hire those who have no sense of customer service or even expertise in their job.Saw response – unfortunately didn’t find a spot on how to respond to that hence hence editing and adding here .Every word that your stylist told you is untrue. I have been coming to your salon for almost two years .The least I deserved as a customers was a phone call to verify the statement made by your two month old stylist who said that inside where the front office was not even there – I stand by what I have reported she said . I am sure you will find out soon enough as she gets short with more customers .Staff were flustered by a birthday party that was planned inside the salon and their stress levels just showed in their behavior . I still feel you have a good establishment – could have shared the feedback on phone too but you chose not to reach out. It’s fine I have no intention of coming back and wish you the best with staffing .Response to you latest edit – Your response and complete lack of reaching out to get to the bottom of the issue with a regular customer clearly shows how throwing the customer under the bus, the minute they complain, is your way of upholding the reputation of your salon and retaining staff. I would like to put this to rest if you would.Services: Gloss or Glaze, Hair coloring, HairstylingSomething is really wrong with a salon where your stylist has the audacity to tell you to go home and correct your hair style yourself , without the fear of loosing a customer . Management must be needing stylists real bad to hire those who …More

Something is really wrong with a salon where your stylist has the audacity to tell you to go home and correct your hair style yourself , without the fear of loosing a customer . Management must be needing stylists real bad to hire those who have no sense of customer service or even expertise in their job.