Maximus Salon

Critical: ProfessionalismThis review is specifically for VICTOR MAGANA and my experience with him. Although Maximus salon should realize that this is the type of stylist representing their brand and their name. I purchased a Groupon for a Brazilian Blowout and haircut cut. I texted him per the certificate instructions. I set an appointment for beginning of March. 3 days later I get a text that the appt will no longer work as he will be out of town. I said that’s fine, gave him my availability again and asked for the next available. I did not hear anything back in over a week. I finally decided to text him back to see where we were at on resetting my appt. He now tells me he’s booked out another 3 weeks and can’t see me until end of March. At this point im upset bc I have to wait an additional 3 weeks on top of the month I was already waiting based upon my original appt being incorrectly booked by Victor, himself. From there his responses get ugly. He starts telling me that I should have checked his availability before I bought the Groupon and that he a very busy stylist. I ended up trading in the Groupon in bc I felt this behavior was unprofessional and I no longer felt comfortable having the service with him. I have never had an issue with any service or stylist when using Groupon. In the end I did suggest he drop Groupon clients bc he doesnt have the time to give his full attention nor the customer service they deserve.This review is specifically for VICTOR MAGANA and my experience with him. Although Maximus salon should realize that this is the type of stylist representing their brand and their name. I purchased a Groupon for a Brazilian Blowout and …More

This review is specifically for VICTOR MAGANA and my experience with him. Although Maximus salon should realize that this is the type of stylist representing their brand and their name. I purchased a Groupon for a Brazilian Blowout and haircut cut. I texted him per the certificate instructions. I set an appointment for beginning of March. 3 days later I get a text that the appt will no longer work as he will be out of town. I said that’s fine, gave him my availability again and asked for the next available. I did not hear anything back in over a week. I finally decided to text him back to see where we were at on resetting my appt. He now tells me he’s booked out another 3 weeks and can’t see me until end of March. At this point im upset bc I have to wait an additional 3 weeks on top of the month I was already waiting based upon my original appt being incorrectly booked by Victor, himself. From there his responses get ugly. He starts telling me that I should have checked his availability before I bought the Groupon and that he a very busy stylist. I ended up trading in the Groupon in bc I felt this behavior was unprofessional and I no longer felt comfortable having the service with him. I have never had an issue with any service or stylist when using Groupon. In the end I did suggest he drop Groupon clients bc he doesnt have the time to give his full attention nor the customer service they deserve.