Matii Hair Salon

Critical: QualityI went last week to color my hair, do some highlights. I have long blond hair and they were in a good condition, I really take care of my hair.It wasn’t my first time in this salon.My stylist Bernard did a great job with the nightlights.But then when I was getting hair treatment it all went wrong. My stylist was busy with another customer and my treatment did a new employee, who obviously did that for the first time. ( I know because I’ve heard their conversation) Another stylist was helping him. I thought I had nothing to worry about.Long story short- after they have finished rubbing conditioner-treatment into my hair, my hair is were extremely tangled. I was speechless. I didn’t make a big deal out it just because I was in shock. It looked so bad I thought I will lose all my hair.I was sitting with wet and cold hair for almost 1,5 hours while they were trying to untangle my hair. I could see in a mirror how much hair they broke and pulled.They didn’t charge me for the treatment. But what I realized later- nobody really apologized for what happened. My stylist said it’s not his fault. Made jokes. The other stylist who participated in doing this hair treatment didn’t even say anything to me. They blamed my hair! And they blamed the treatment, that its not for my hair.But who’s fault was it? how can you let a unqualified person to your client?They ruined my hair, years of growing long and blond hair.My husband called next day and asked to return the money for the whole service, they eventually agreed. But the craziest thing they said that they don’t wanna see me again.I would never come back myself, but how can they say that they don’t wanna see me? After what they did to me? I’m not even taking of a terrible customer service but on a human scale how can someone be so rude…Service: Hair coloringI went last week to color my hair, do some highlights. I have long blond hair and they were in a good condition, I really take care of my hair.It wasn’t my first time in this salon. …More

I went last week to color my hair, do some highlights. I have long blond hair and they were in a good condition, I really take care of my hair.