Located In: Crossroads
Appointments: massageluxe.com
Hours
| Friday | 9 AM–10 PM |
| Saturday | 9 AM–8 PM |
| Sunday | 10 AM–8 PM |
| Monday | 9 AM–10 PM |
| Tuesday | 9 AM–10 PM |
| Wednesday | 9 AM–10 PM |
| Thursday | 9 AM–10 PM |
Address and Contact Information
Address: 3800 Barranca Pkwy E, Irvine, CA 92606
Phone: (949) 783-5893
Website: http://massageluxe.com/
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Reviews
Rebecca Cordova
I recently visited MassageLuXe and had a great experience from front desk ladies to the service. I was extremely happy with how I was treated. The membership process is actually simple if you pay attention to what they are explaining.Looking forward to coming more regularly now.
… moreJoshua
DO NOT GET MEMBERSHIP WITH THEM!!! The masseuses there are good but the management is abysmal. I told the front desk agent i wanted to quit my membership and that the manager has to send me a form for me to cancel it. No problem. Guess what happens? They never send it. Never even received a phone call. The month passes and I get charged for another month. Now I’m upset. I call them and tell them I was to be removed and should not have been charged again. Ohh we’re sorry they should’ve told you the process. Yeah it has to go through management for them to send you an email. You didn’t get an email? Nope. Not once, not even in spam. They verify that my email is correct (I’ve been receiving their other junk emails like appointment availability etc.) so this shouldn’t be happening. I ask to just get my money back and they say oh no that’s not possible. I can’t imagine how many other people they are trying to swindle like this. Once I actually do get the link to cancel it says I have 4 hours of credit that I can receive as vouchers. Ok, at least I can give to my family to use. Not only do they lie to me and say its just 4 credits of 30 minute intervals, they also say its 20$ per user to activate the credit. AND THEN THIS MONTH I RECEIVE ANOTHER FREAKING CHARGE!!!! I am furious with this company and have filed fraud from my credit card. DO NOT GET A MEMBERSHIP WITH THEM !!
… moreNitish Kumar
edit:
… moreNancy Young
I paid for my first visit with a gift card. When I checked out I was told if I purchased a membership the balance of my gift card would be applied toward my first payment. It was not. I discussed with staff at my next visit. They said it would be taken care of on my next payment. It was not. On my next visit I asked to speak with the manager. I was told she worked the next day and would call me. She did not. I called back and was told she wasn’t working but would be in the next day and would call me. She has not called. They have kept the balance of my gift card and no one at the store will do anything about it.
… moreA “Ally” Becknell
Had some serious issues with these guys when I went to cancel my membership and further complicated misunderstanding between a family member and I.
… moreJI VC
Disappointed with customer service and the void of option that does not incur additional expenses to freeze membership due to pregnancy. This policy of paying $5 per month to freeze membership because I did not want to keep subscribing to massages with high risk condition still incurs cost without exception due to pregnancy and life stage change. I had a bad experience with previous massage subscriptions and signed up in faith at the difference in customer service of massage luxe. Upon expressing my disappointment, I was met with standard scripted turn down message but the manager Alicia that is more concerned about keeping her subscription quota than a customer well-being and circumstance. If you care about motherhood rights and wellbeing, do not support this business!
… moreCatherine A L
Excellent, Rob is a master at his trade. He’s the BEST massage therapist I’ve ever been to.
… moreSyed Jafari
Horrible place! SCAM. Massage is good but they would charge you every month and lie to you!
… moreShannon P
Positive: Professionalism, QualityI’ve been a member here for Years. Today I had a new masseuse, Edward. He was so good! I asked for a firm pressure Swedish, nice and relaxing. That’s exactly what I got! He had great pressure. Very relaxing.very professional and comfortable. Great message! Highly recommend Edward .
I’ve been a member here for Years. Today I had a new masseuse, Edward. He was so good! I asked for a firm pressure Swedish, nice and relaxing. That’s exactly what I got! He had great pressure. Very relaxing.very professional and comfortable. Great message! Highly recommend Edward .
Ashley Whitaker
Positive: Communication, Professionalism, QualityMassage lux is the best massage chain out there. Robert is in his own league, he is absolutely fantastic. I have had thousands of massages in my life and he’s the best. Any ailment I ever have he fixes, he’s like a magician. I almost don’t want toWrite this because I don’t want him to get all booked up. Other masseuses there are great too, if I can’t get in with Robert. Overall, a great deal for the quality of massages they give. I pay 58 a month for one massage a Month.Massage lux is the best massage chain out there. Robert is in his own league, he is absolutely fantastic. I have had thousands of massages in my life and he’s the best. Any ailment I ever have he fixes, he’s like a magician. I almost don’t …More
Massage lux is the best massage chain out there. Robert is in his own league, he is absolutely fantastic. I have had thousands of massages in my life and he’s the best. Any ailment I ever have he fixes, he’s like a magician. I almost don’t want to