MassageLuXe

Critical: Communication, QualityWent in for a Prenatal Massage, which was scheduled by my husband, on 10/30/21. The front desk service was pretty good. Nothing to complain about. I let the receptionist know that this was my first massage ever. I was given an iPad to complete paperwork in the waiting area of the spa which took about 10 minutes to finish. Therapist came to get me maybe 8 min after I finished paperwork. I cannot remember her name as I don’t remember if she formally introduced herself. I remember the receptionist telling me her name, but not her. I was made aware that the therapist would give me a detailed explanation about what would take place. Instead I was asked what type of massage I wanted… even after completing the paperwork. In short, there wasn’t much formality like I would expect to be given from a Massage Therapist, the quality of the massage itself was something I could have received from my 11 year old, and the massage was NOT a full hour. I repeat, it was Not a full 60 min. Appointment time was 12:45 and I was clothed and walking out of room at 1:40! I got up feeling the same way I felt when I laid down to get a Prenatal Massage, but I also felt jipped and I still tipped $20 and paid $65 for the “massage”. Can’t say I will be back. Not a good first time experience with the quality and time being shorted.Went in for a Prenatal Massage, which was scheduled by my husband, on 10/30/21. The front desk service was pretty good. Nothing to complain about. I let the receptionist know that this was my first massage ever. I was given an iPad to …More

Went in for a Prenatal Massage, which was scheduled by my husband, on 10/30/21. The front desk service was pretty good. Nothing to complain about. I let the receptionist know that this was my first massage ever. I was given an iPad to complete paperwork in the waiting area of the spa which took about 10 minutes to finish. Therapist came to get me maybe 8 min after I finished paperwork. I cannot remember her name as I don’t remember if she formally introduced herself. I remember the receptionist telling me her name, but not her. I was made aware that the therapist would give me a detailed explanation about what would take place. Instead I was asked what type of massage I wanted… even after completing the paperwork. In short, there wasn’t much formality like I would expect to be given from a Massage Therapist, the quality of the massage itself was something I could have received from my 11 year old, and the massage was NOT a full hour. I repeat, it was Not a full 60 min. Appointment time was 12:45 and I was clothed and walking out of room at 1:40! I got up feeling the same way I felt when I laid down to get a Prenatal Massage, but I also felt jipped and I still tipped $20 and paid $65 for the “massage”. Can’t say I will be back. Not a good first time experience with the quality and time being shorted.

Critical: Communication, Professionalism, QualityAt first I liked the establishment. It was really great the first six months. However, I have been a member for over a year now. The massage therapist I really liked(the only therapist who did a great deep tissue) left. They have cancelled two appointments last minute. My last massage and facial were more than disappointing. I scheduled an hour facial that was only 35 minutes(and not good) and the massage was not deep tissue as scheduled. I will be cancelling my membership unfortunately.At first I liked the establishment. It was really great the first six months. However, I have been a member for over a year now. The massage therapist I really liked(the only therapist who did a great deep tissue) left. They have cancelled …More

At first I liked the establishment. It was really great the first six months. However, I have been a member for over a year now. The massage therapist I really liked(the only therapist who did a great deep tissue) left. They have cancelled two appointments last minute. My last massage and facial were more than disappointing. I scheduled an hour facial that was only 35 minutes(and not good) and the massage was not deep tissue as scheduled. I will be cancelling my membership unfortunately.

Critical: Communication, QualityGot my daughter in law the pregnancy package plus a facial package. She wasn’t impressed at all. The lady talked the whole time about her life. My daughter in law said she may as well had a kids do the massage. I should of kept my thoughts about the reviews I had read and not paid for the packages and went elsewhere. Very disappointed in this place.Got my daughter in law the pregnancy package plus a facial package. She wasn’t impressed at all. The lady talked the whole time about her life. My daughter in law said she may as well had a kids do the massage. I should of kept my thoughts …More

Got my daughter in law the pregnancy package plus a facial package. She wasn’t impressed at all. The lady talked the whole time about her life. My daughter in law said she may as well had a kids do the massage. I should of kept my thoughts about the reviews I had read and not paid for the packages and went elsewhere. Very disappointed in this place.

Critical: QualityI did a couples massage with my husband this past weekend and came out very disappointed. I was hoping for a good deep tissue massage and came out with the very opposite. They give you a sheet to fill out of what you would like and I selected DEEP TISSUE. Not sure what the point of the paperwork is if you’re not going to read it. I heard my husband’s lady ask him if the pressure was good and made a comment to what he had selected for his massage. Not once did my lady ask me how it was or make sure of what I wanted before we started. I asked TWICE for it to be deeper within our hour massage and when it still wasn’t better I was too embarrassed to ask a third time. It’s so disappointing to pay for an hour of a professionally done couples massage when my 10 year old niece could have done the same quality as what I got.I did a couples massage with my husband this past weekend and came out very disappointed. I was hoping for a good deep tissue massage and came out with the very opposite. They give you a sheet to fill out of what you would like and I …More

I did a couples massage with my husband this past weekend and came out very disappointed. I was hoping for a good deep tissue massage and came out with the very opposite. They give you a sheet to fill out of what you would like and I selected DEEP TISSUE. Not sure what the point of the paperwork is if you’re not going to read it. I heard my husband’s lady ask him if the pressure was good and made a comment to what he had selected for his massage. Not once did my lady ask me how it was or make sure of what I wanted before we started. I asked TWICE for it to be deeper within our hour massage and when it still wasn’t better I was too embarrassed to ask a third time. It’s so disappointing to pay for an hour of a professionally done couples massage when my 10 year old niece could have done the same quality as what I got.