MassageLuXe

Positive: Communication, Professionalism, QualityJust went in for my first ever massage. Amber did a great job making sure I was comfortable. As I was checking out, I made a mistake with my payment and had to walk back inside. Instead of being rude like most places would be, the staff was very kind and understanding about my mistake and fixed it for me right away! I would absolutely recommend coming here. I will definitely be back!Just went in for my first ever massage. Amber did a great job making sure I was comfortable. As I was checking out, I made a mistake with my payment and had to walk back inside. Instead of being rude like most places would be, the staff …More

Just went in for my first ever massage. Amber did a great job making sure I was comfortable. As I was checking out, I made a mistake with my payment and had to walk back inside. Instead of being rude like most places would be, the staff was very kind and understanding about my mistake and fixed it for me right away! I would absolutely recommend coming here. I will definitely be back!

Critical: Communication, ProfessionalismMy husband purchased a gift card for me and when I went to check out after my massage, I was told that the gift card would not cover the full service and that I had a balance.I explained that the gift card was for an hour massage and my husband wouldn’t have purchased less than a full massage. The manager let me know that the gift card was actually for 1.5 hours and since it was incorrectly booked, I owed a balance. The card was purchased during a promotional offer and since I used it outside of the promotional period, the price went up, despite that info not being anywhere listed on the card. It seemed to me that I was owed a half hour massage, not that I owed Massage Luxe any money.I paid the balance but was told the manager would speak to the owners the following business day to see if I could be issued a refund. The issue was rectified and I was left a voicemail stating I would get refunded, but the manager was sure to let me know that this was my fault because I used the gift card incorrectly. The manager was very unprofessional and blaming. What was supposed to be a relaxing experience turned into a headache.My massage service was fantastic. My therapist was Niecy (spelling?). Unfortunately it wasn’t worth the trouble…My husband purchased a gift card for me and when I went to check out after my massage, I was told that the gift card would not cover the full service and that I had a balance. …More

My husband purchased a gift card for me and when I went to check out after my massage, I was told that the gift card would not cover the full service and that I had a balance.

Positive: Communication, Professionalism, QualityI got the seaweed facial with Cami, and she was super sweet and did an amazing job! She gave me lots of good recommendations for their products. The front desk staff was really sweet and helpful and I would definitely go back!

I got the seaweed facial with Cami, and she was super sweet and did an amazing job! She gave me lots of good recommendations for their products. The front desk staff was really sweet and helpful and I would definitely go back!

Critical: Communication, Professionalism, QualityI had the worst experience ever here on Monday and I recommend DO NOT support this business! Very unqualified and unprofessional staff and a very rude careless manager. We made an appointment for 3 people yesterday and only after sending two of the ladies back, they informed me that they didn’t have an appointment for me today and I had to go wait outside for my friends. I asked her to please go tell my friends so that we can just leave and she never went and told them!! After their massages, my friends were very upset like why did you not tell us? Why did you just take our money like that? We would have rather rescheduled all three appointments. Trying to discuss this with the manager was fruitless, she seemed proud to rip us off. Oh. Also it was my birthday. Also the receptionist didn’t wear a mask when we came in and when another employee asked her to put on one, she complained they were in here car and made no move to get one as long as I was standing there.I had the worst experience ever here on Monday and I recommend DO NOT support this business! Very unqualified and unprofessional staff and a very rude careless manager. We made an appointment for 3 people yesterday and only after sending …More

I had the worst experience ever here on Monday and I recommend DO NOT support this business! Very unqualified and unprofessional staff and a very rude careless manager. We made an appointment for 3 people yesterday and only after sending two of the ladies back, they informed me that they didn’t have an appointment for me today and I had to go wait outside for my friends. I asked her to please go tell my friends so that we can just leave and she never went and told them!! After their massages, my friends were very upset like why did you not tell us? Why did you just take our money like that? We would have rather rescheduled all three appointments. Trying to discuss this with the manager was fruitless, she seemed proud to rip us off. Oh. Also it was my birthday. Also the receptionist didn’t wear a mask when we came in and when another employee asked her to put on one, she complained they were in here car and made no move to get one as long as I was standing there.

Critical: Professionalism, QualityI had been getting massages and facials here for a few years but the quality of service with all of the therapists and estheticians (besides one therapist you can’t get into) have gone downhillsince COVID. I was told one type of facial was only 30 minutes long (not told until after I got it and realized I was only in there for half an hour) which is a lie since I had gotten the same facial at this location and the St. Charles location before and it was an hour long yet I paid for an hour service. They are obviously having issues keeping/obtaining employees as they keep calling me to change my times and therapists stating their “computers hadn’t updated”. I’m done with the lies and will be cancelling my contract with them.I had been getting massages and facials here for a few years but the quality of service with all of the therapists and estheticians (besides one therapist you can’t get into) have gone downhill …More

I had been getting massages and facials here for a few years but the quality of service with all of the therapists and estheticians (besides one therapist you can’t get into) have gone downhill