Massage Retreat & Spa

Critical: ProfessionalismMy husband and I had approximately $250.00 in gift cards and made appointments to finally use them- post COVID. We drove 45 minutes to get to our appointment and the receptionist said the gift cards weren’t in their system and then called the manager for assistance. The manager said they wouldn’t honor them because they no longer had them in their system. The manager said we would have to provide receipts from purchasing them a few years ago to prove we bought them at this specific location. They were purchased at this location, there was no expiration on the gift cards, and with COVID we had held on to them longer than planned and she took no responsibility nor offered any resolution. Terrible customer service and also their book keeping clearly needs some significant improvements as they do not keep a record of the gift cards their business sells. Was shocked that she offered no resolution or apology and then hung the phone up on me- terrible experience!!!My husband and I had approximately $250.00 in gift cards and made appointments to finally use them- post COVID. We drove 45 minutes to get to our appointment and the receptionist said the gift cards weren’t in their system and then called …More

My husband and I had approximately $250.00 in gift cards and made appointments to finally use them- post COVID. We drove 45 minutes to get to our appointment and the receptionist said the gift cards weren’t in their system and then called the manager for assistance. The manager said they wouldn’t honor them because they no longer had them in their system. The manager said we would have to provide receipts from purchasing them a few years ago to prove we bought them at this specific location. They were purchased at this location, there was no expiration on the gift cards, and with COVID we had held on to them longer than planned and she took no responsibility nor offered any resolution. Terrible customer service and also their book keeping clearly needs some significant improvements as they do not keep a record of the gift cards their business sells. Was shocked that she offered no resolution or apology and then hung the phone up on me- terrible experience!!!

Critical: Communication, Professionalism, Quality***UPDATE*** Called and requested to speak with the manager on Monday. Spoke with the “co” manger who took down my complaint, but informed me that the manager would be calling me. Never received a phone call back from the manager.Yesterday I had a hot stone massage and I was told that it would be 2 hours long. The massage ended up 1 1/2 hours long. When speaking with the therapist, he told me that with the stones, he can’t do hard pressure and I said that is is just fine with me because I don’t like hard pressure and prefer light pressure. The amount of pressure that was used was not light it was hard and I was tensed up for a majority of the massage. Also I don’t feel like enough lotion was used, as I felt like friction was occurring during the massage. Not once was I asked about the pressure and honestly, I was in too much pain to even speak out.Initially after the massage, I felt okay. One hour later, I could barely move. When I went to bed, I basically cried myself to sleep because I was in so much pain. Today after waking up, I had to take Advil because I’m still so incredibly sore and in pain. A massage is supposed to relieve the pain, not make it worse or cause more pain than what I had going into the massage.I definitely won’t be going back to this location or any other Massage Retreat and Spa. I wish I could get back my $100+ that I spent yesterday for my services.***UPDATE*** Called and requested to speak with the manager on Monday. Spoke with the “co” manger who took down my complaint, but informed me that the manager would be calling me. Never received a phone call back from the manager. …More

***UPDATE*** Called and requested to speak with the manager on Monday. Spoke with the “co” manger who took down my complaint, but informed me that the manager would be calling me. Never received a phone call back from the manager.

Critical: Communication, ProfessionalismDrove 2 hours to get the massage as a gift and got cancelled on last minute. Don’t recommend buying a massage from here. Also not responsive when I emailed about it.

Drove 2 hours to get the massage as a gift and got cancelled on last minute. Don’t recommend buying a massage from here. Also not responsive when I emailed about it.