Massage Heights Robertsons Creek

Critical: Communication, ProfessionalismHORRIBLE service!!! I booked an appointment at Massage Heights at the Flower Mound location for my birthday. Mind you I live in the Galleria area and there are three other locations (all that I have been to) that are closer. But because I enjoy this location I chose. I explained to girl who I scheduled my appointment with that I’d been to this location before but it had been a while since last visiting. She pulled me up in the system, confirmed my information and gave me pricing. We agreed on everything and confirmed my appointment. Fast forward to the day of my appointment (10 minutes before my scheduled massage) I get a phone call from a gentleman working there and he tells me that my pricing has changed. Really?!! Mind you I live in the Galleria area here in Dallas and this is a 40 minute drive for me. The gentleman had no remorse and acted as if this was my fault. As a person who has been in the customer service business for 25 years (Fortune 100 & 500 companies) if I’d misquoted someone in pricing then the right thing to do would be to honor what you as a company agreed on. A total INCONVENIENCE & DISAPPOINTMENT. So basically almost 2 hours wasted of my day in which I took off (PTO)from work early down the drain. The gentleman was very nonchalant with an IDGAF attitude. Please DO NOT spend your money with the Flower Mound location or refer any business to them. Their HORRIBLE!!HORRIBLE service!!! I booked an appointment at Massage Heights at the Flower Mound location for my birthday. Mind you I live in the Galleria area and there are three other locations (all that I have been to) that are closer. But because I …More

HORRIBLE service!!! I booked an appointment at Massage Heights at the Flower Mound location for my birthday. Mind you I live in the Galleria area and there are three other locations (all that I have been to) that are closer. But because I enjoy this location I chose. I explained to girl who I scheduled my appointment with that I’d been to this location before but it had been a while since last visiting. She pulled me up in the system, confirmed my information and gave me pricing. We agreed on everything and confirmed my appointment. Fast forward to the day of my appointment (10 minutes before my scheduled massage) I get a phone call from a gentleman working there and he tells me that my pricing has changed. Really?!! Mind you I live in the Galleria area here in Dallas and this is a 40 minute drive for me. The gentleman had no remorse and acted as if this was my fault. As a person who has been in the customer service business for 25 years (Fortune 100 & 500 companies) if I’d misquoted someone in pricing then the right thing to do would be to honor what you as a company agreed on. A total INCONVENIENCE & DISAPPOINTMENT. So basically almost 2 hours wasted of my day in which I took off (PTO)from work early down the drain. The gentleman was very nonchalant with an IDGAF attitude. Please DO NOT spend your money with the Flower Mound location or refer any business to them. Their HORRIBLE!!

Critical: ProfessionalismI was so excited to go this place but was quite disappointed.First off… I payed for a 60 min massage… somehow they think 40 minutes is the same thing. Massage started at 1:40pm and ended at 1:20pm. I even arrived 15 min early.Second… I paid for a deep tissue and didn’t even get firm pressure. It was like someone was just rubbing lotion on me which was not helpful.Lastly… the check-in girl was very push about placing a card on file. Not necessary. When I checked out, a different lady was pushy about signing up for their package. She was very rude once I nicely declined. Overall very poor customer service.I was so excited to go this place but was quite disappointed.First off… I payed for a 60 min massage… somehow they think 40 minutes is …More

I was so excited to go this place but was quite disappointed.

Positive: Communication, Professionalism, QualityCourtney is a new therapist there. After my preferred therapist left the practice, I tried other therapist, and they are ALL good. Charlene is fantastic, but she stays booked!! Courtney has experience working with a chiropractor and her techniques are fantastic when it comes to firm and deep tissue. This time, I went ahead and got a 90 minute session and it was perfect!!!Courtney is a new therapist there. After my preferred therapist left the practice, I tried other therapist, and they are ALL good. Charlene is fantastic, but she stays booked!! Courtney has experience working with a chiropractor and her …More

Courtney is a new therapist there. After my preferred therapist left the practice, I tried other therapist, and they are ALL good. Charlene is fantastic, but she stays booked!! Courtney has experience working with a chiropractor and her techniques are fantastic when it comes to firm and deep tissue. This time, I went ahead and got a 90 minute session and it was perfect!!!

Positive: Communication, Professionalism, QualityI bought my wife a couples massage for valentine’s day we have had one other and that was 12 years ago. From the time we were greeted at the front door, to the finish we were very comfortable. My wife had Lynn and I had Becca and both of us we really impressed with both of them. They both did an outstanding job and would highly recommend them. Thanks for making my wife’s date day a success.I bought my wife a couples massage for valentine’s day we have had one other and that was 12 years ago. From the time we were greeted at the front door, to the finish we were very comfortable. My wife had Lynn and I had Becca and both of …More

I bought my wife a couples massage for valentine’s day we have had one other and that was 12 years ago. From the time we were greeted at the front door, to the finish we were very comfortable. My wife had Lynn and I had Becca and both of us we really impressed with both of them. They both did an outstanding job and would highly recommend them. Thanks for making my wife’s date day a success.