Massage Heights New Braunfels – Creekside

  4.2 – 115 reviews   • Massage spa

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No matter how strenuous your everyday can be, your body always helps you cross the finish line. At Massage Heights, we’re dedicated to helping you live happier and healthier through regular massage and skin therapy. Our Retreat is not meant to be an occasional treat, but rather a part of your routine that restores balance to your daily life.

Massage Heights New Braunfels - Creekside 78130

Located In: New Braunfels Town Center at Creekside

Hours

Thursday9 AM–9 PM
Friday9 AM–9 PM
Saturday9 AM–7 PM
Sunday10 AM–6 PM
Monday9 AM–9 PM
Tuesday9 AM–9 PM
Wednesday9 AM–9 PM

Address and Contact Information

Address: 2830 Town Center Dr Suite 125, New Braunfels, TX 78130

Phone: (832) 934-8801

Website: https://www.massageheights.com/new-braunfels/?utm_source=GMrB&utm_medium=organic&utm_campaign=NewBraunfels

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Reviews

Lucy Theis
Deb is amazing! I do not normally leave reviews but I wanted to share. I have been a member for a couple years and have bounced around massage therapist. All great, but Deb really stands out to me. I was contemplating cancelling my membership as I was having trouble finding the right massage therapist for me but Deb has saved me as a member and I look forward to seeing her regularly!
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Eric Anthony
My wife and I had a 3 pm appointment for a couples massage. We arrived at 2:50 pm, and signed in with receptionist. She asked us to sit in the lobby and someone would be with us soon. At 3:24 pm the woman at the front brought us our sign in tablets to fill out. We finish and turn them in and the massage people come and get us to take us back to the room. As I undressed I looked up at the huge clock in the room and it was 3:41 pm. They came back in and did their routine and said they were finished. I looked up and the clock said 4:12 pm. I asked my wife if she made 2 thirty minute appointments. So we asked the receptionist how long our appointment was and she said an hour. We have a picture of us in the lobby at 3:35 pm after we handed our tablets back in. She seemed as if we were lying about the time. I don’t know if anybody else has had this happen, but to the people thinking about going there…… Better watch the time….
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RITA MOXLEY
Management is not great, no call backs or feedback after completing surveys that are sent to you after you get services , I submitted two surveys that should have been concerning to the management since they promote relaxation and decompression from their services. The location in New Braunfels does not have properly trained therapists and when someone complains about the service I feel that is out of common courtesy and concern that someone in management should follow up with a call. I was also not happy with the availability of appointments. This sort of reminded me of getting in on time share but never being able to utilize the service you are paying for. Also, even if they tell you that it is easy to cancel the membership that is not the case. The front desk personnel is clueless as to what the process is to cancel the membership. Mostly though I am not pleased with the management of this facility and the harm that someone might suffer at the hands of some the therapist that are not properly trained or managed. RM
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Tara Mueller
I’ve been a member 3 or 4 years. Everytime I find a masseuse that I love they leave. (Being in the same industry… usually that’s a big hint as to how the company is ran.)
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James Thomas
Would have loved to leave a better tip and a review but the guy giving me a massage made it impossible. He was really good at giving the massage, heavy hands and well-trained but..he had some of the worst BO ever. I’m not talking I smelled it once he was up close and personal giving the massage, I mean I walked up to meet him and almost took a step back. I felt bad not knowing how to address the issue so I suffered through a 1 hour massage absolutely nauseated. Not even the lavender spray he put on the bed helped. How am I supposed to relax if I’m just smelling something foul the whole time?? I hope someone there has a talk with him about hygiene cuz he’s good at what he does, he just needs to wash up before he does it.
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Audrea Correll
We had a couples massage scheduled today, my husband woke up with Covid. They charges us for 2 massages anyway. They hung up on my and wouldn’t answer the phone when I tried calling back multiple times. Also, the manager wouldn’t get on the phone. No one told me when I booked that this was their policy. Rudest group ever
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Nick Traynor
Same experience as the review before mine. Set a couples massage up and my wife woke up with Covid/flu something. We called and informed them so they could hopefully fill the spot… they told me they wouldn’t charge us the 50% cancellation if I came in but I am home taking care of my wife. I asked for management to call me numerous times and haven’t heard from them and just saw they charged my card before my appt time anyway. Just being greedy and trying to double dip on appt times.
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SadieRose
I booked so last minute. Only one hour before my mom and I were going to go … The staff is super friendly .Best massage i ever got! Love the aromatherapy . I recommend the rosemary. KASSIE WAS FANTASTIC!
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Tiffany Johnson
Positive: Communication, Professionalism, QualityCelebrated our 16 year anniversary with a couples massage at Massage Heights in New Braunfels. Jason and Harry were AMAZING!!!! Lorna was so sweet and informative about the membership. Excellent staff and exceptional experience! Highly recommend!
Celebrated our 16 year anniversary with a couples massage at Massage Heights in New Braunfels. Jason and Harry were AMAZING!!!! Lorna was so sweet and informative about the membership. Excellent staff and exceptional experience! Highly recommend!
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Amy Parker
Membership based massages and facials in professional, soothing environment. Enjoyed a deep tissue massage with Jenna today; she is knowledgeable, skilled and kind and offered just the right amount of conversation. Definitely recommend this location!
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