Massage Heights Franchising, LLC

Critical: ProfessionalismI was a member for several years. My contract was paid in full and I was paying month to month to keep my membership. I developed some nerve damage and was no longer able to receive a massage. I continued paying b/c you loose your all of your credits if you don’t. I continued my battle with pain and continued paying my fee hoping to find a solution to my pain. A morphine pain pump was implanted and I thought it was going to fix my issues but it made things worse until I finally became totally disabled and had difficultly driving. I checked my credits and to my surprise had over 50 payments at 50+ dollars each. I called message heights and asked for a refund because it was out of my control. I was told it was my fault and my credits were only half credits, although I paid full price.I could however give the credits to other people. I would need to call and tell them each time someone was coming in my place, but I have no family and it’s hard to keep friends when you are bed ridden and, or restricted to home. Bottom line is they didn’t have any compassion for a senior citizen who became disabled and unemployed at no fault of their own. They took my money and rendered no service. I found that another local competitor did make refunds for similar situations. Massage Height in Pearland is great until there is an issue. Choose another establishment.I was a member for several years. My contract was paid in full and I was paying month to month to keep my membership. I developed some nerve damage and was no longer able to receive a massage. I continued paying b/c you loose your all of …More

I was a member for several years. My contract was paid in full and I was paying month to month to keep my membership. I developed some nerve damage and was no longer able to receive a massage. I continued paying b/c you loose your all of your credits if you don’t. I continued my battle with pain and continued paying my fee hoping to find a solution to my pain. A morphine pain pump was implanted and I thought it was going to fix my issues but it made things worse until I finally became totally disabled and had difficultly driving. I checked my credits and to my surprise had over 50 payments at 50+ dollars each. I called message heights and asked for a refund because it was out of my control. I was told it was my fault and my credits were only half credits, although I paid full price.I could however give the credits to other people. I would need to call and tell them each time someone was coming in my place, but I have no family and it’s hard to keep friends when you are bed ridden and, or restricted to home. Bottom line is they didn’t have any compassion for a senior citizen who became disabled and unemployed at no fault of their own. They took my money and rendered no service. I found that another local competitor did make refunds for similar situations. Massage Height in Pearland is great until there is an issue. Choose another establishment.

Positive: ProfessionalismI received a gift card to Massage Heights and had a great experience. The staff were very professional. Also, it was my first time experiencing a massage with the hot rocks….I highly recommend it. All staff were wonderful during my visit. Thank you.

I received a gift card to Massage Heights and had a great experience. The staff were very professional. Also, it was my first time experiencing a massage with the hot rocks….I highly recommend it. All staff were wonderful during my visit. Thank you.

Positive: Communication, Professionalism, QualityI have a 12 month membership that I bought for Christmas for my wife. She said its the best gift she has ever had. I bought another one this year and she bought one for me. We love going to massage heights. In fact we went last night and the facility at Leon Springs is amazing every time.

I have a 12 month membership that I bought for Christmas for my wife. She said its the best gift she has ever had. I bought another one this year and she bought one for me. We love going to massage heights. In fact we went last night and the facility at Leon Springs is amazing every time.