Massage Green SPA

Positive: Communication, Professionalism, QualityI’ve been a member for 3 years now. So my honest review: Staff has always been respectful and courteous. I’ve never had an issue with a massage. I’ve never really liked facials since, I can literally do the same thing at home and I have a mirror, I can see I have black heads, I know I need to eat better please don’t rub it in my face. But on the massage part wow, amazing. I’ve gotten Swedish, deep tissue, reflexology massages, sports massages, etc. I’ve scheduled with all of their masseurs at this point and all of them have their own style of massage. But they are all good. I’ve gotten good tips for maintaining my carpal tunnel. Always recovered faster from exercise, my soreness and inflammation has gone down. I’ve not met a masseur I did not like over the past 3 years. Being a member has perks. I never have a problem booking an appointment. The specials are always fun. The environment is clean, sheets are all washed and new. I always come out feeling rejuvenated. Happy to be a member all these years, the staff has always taken care of me and always took away from my stress.I’ve been a member for 3 years now. So my honest review: Staff has always been respectful and courteous. I’ve never had an issue with a massage. I’ve never really liked facials since, I can literally do the same thing at home and I have a …More

I’ve been a member for 3 years now. So my honest review: Staff has always been respectful and courteous. I’ve never had an issue with a massage. I’ve never really liked facials since, I can literally do the same thing at home and I have a mirror, I can see I have black heads, I know I need to eat better please don’t rub it in my face. But on the massage part wow, amazing. I’ve gotten Swedish, deep tissue, reflexology massages, sports massages, etc. I’ve scheduled with all of their masseurs at this point and all of them have their own style of massage. But they are all good. I’ve gotten good tips for maintaining my carpal tunnel. Always recovered faster from exercise, my soreness and inflammation has gone down. I’ve not met a masseur I did not like over the past 3 years. Being a member has perks. I never have a problem booking an appointment. The specials are always fun. The environment is clean, sheets are all washed and new. I always come out feeling rejuvenated. Happy to be a member all these years, the staff has always taken care of me and always took away from my stress.

Critical: QualityThis was my first experience at massage Green SPA and it was horrible! I usually go to Massage Envy, but was recommended by a colleague to try this place. The booking process was great, which I was able to do online seamlessly. The problem began when in first arrive. I was greeted by the front desk receptionist. I was expecting a warmer welcome being that it was my first time there. I was not given any paperwork to fill out with medical history which is typical for any massage center. Two other patrons who came after me were taken back on time to have their massage. I gave them the benefit of the doubt since they appeared to be regulars. I was finally take back several minutes after my massage was suppose to begin. As for the massage experience, my masseuse was great. If it wasn’t for everything that occurred, I would have definitely booked with him again. My only gripe there is that my 60 min massage was cut 10 min short. It was the checking out process, which put me over the edge. As I was waiting at the front desk to check another lady walked in behind. The front desk receptionist looked right past me and ask her how he could assist her even though I was clearly standing in front of her. He looked right through me like I wasn’t even there. I wanted to believe it had nothing to do with my skin color, but being the fact I was the only one black person there, it was hard for me to think otherwise. I politely stated that I was waiting first when the front desk receptionist snapped back and told me he just walked and didn’t know who was there first. There was no apology. I was appalled, I have never been treated like this in a place of business. It was clear that I was not welcomed there. Prior to all this happening, I also overheard him telling another patron that they have offer a monthly plan, which was never offered to me as a first time customer. I’ve lived in Pembroke Pines since 1993. We have grown into a city with a diverse demographic. In 2021, I would have never walked into a place of business and expected to be treated like this. I will take my money elsewhere it is welcomed. I guess it’s back to Massage Envy for me, where I have never been treated this way. I was just trying somewhere new. Never again!!!!This was my first experience at massage Green SPA and it was horrible! I usually go to Massage Envy, but was recommended by a colleague to try this place. The booking process was great, which I was able to do online seamlessly. The problem …More

This was my first experience at massage Green SPA and it was horrible! I usually go to Massage Envy, but was recommended by a colleague to try this place. The booking process was great, which I was able to do online seamlessly. The problem began when in first arrive. I was greeted by the front desk receptionist. I was expecting a warmer welcome being that it was my first time there. I was not given any paperwork to fill out with medical history which is typical for any massage center. Two other patrons who came after me were taken back on time to have their massage. I gave them the benefit of the doubt since they appeared to be regulars. I was finally take back several minutes after my massage was suppose to begin. As for the massage experience, my masseuse was great. If it wasn’t for everything that occurred, I would have definitely booked with him again. My only gripe there is that my 60 min massage was cut 10 min short. It was the checking out process, which put me over the edge. As I was waiting at the front desk to check another lady walked in behind. The front desk receptionist looked right past me and ask her how he could assist her even though I was clearly standing in front of her. He looked right through me like I wasn’t even there. I wanted to believe it had nothing to do with my skin color, but being the fact I was the only one black person there, it was hard for me to think otherwise. I politely stated that I was waiting first when the front desk receptionist snapped back and told me he just walked and didn’t know who was there first. There was no apology. I was appalled, I have never been treated like this in a place of business. It was clear that I was not welcomed there. Prior to all this happening, I also overheard him telling another patron that they have offer a monthly plan, which was never offered to me as a first time customer. I’ve lived in Pembroke Pines since 1993. We have grown into a city with a diverse demographic. In 2021, I would have never walked into a place of business and expected to be treated like this. I will take my money elsewhere it is welcomed. I guess it’s back to Massage Envy for me, where I have never been treated this way. I was just trying somewhere new. Never again!!!!