Massage Envy

Critical: Communication, ProfessionalismUnfortunately, when I am on the table getting the actual massage or facial they do a great job, but getting there is the problem. The quality of the work is good. The problem is actually getting in because the people they have working there are so unreliable that they cancel or reschedule appointments constantly. Sometimes they don’t even have the decency to give you a prior notice so they wait until you’re in the parking lot checking in for your appointment to tell you that the therapist didn’t show up for work today. Most of the time they do call, but the fact that every single appointment I’ve had lately has been canceled or rescheduled is ridiculous. Then when you try to reschedule they have nothing available. So here I am with a monthly membership that I pay for every month and I have eight credits built up in my account because I can never get in to use them. Can’t cancel the membership because then you lose your credits so you just have to keep paying into it and building up the credit but they won’t let you use them because they always cancel or reschedule appointments. It’s never the same excuse either. I’ve heard their car broke down, they were sick, they just didn’t feel good, they don’t know they just didn’t show up, and twice the same therapist canceled because of family emergencies. Very Poor communication, poor customer service, severe lack of professionalism, and they do not know how to treat customers at all.Unfortunately, when I am on the table getting the actual massage or facial they do a great job, but getting there is the problem. The quality of the work is good. The problem is actually getting in because the people they have working there …More

Unfortunately, when I am on the table getting the actual massage or facial they do a great job, but getting there is the problem. The quality of the work is good. The problem is actually getting in because the people they have working there are so unreliable that they cancel or reschedule appointments constantly. Sometimes they don’t even have the decency to give you a prior notice so they wait until you’re in the parking lot checking in for your appointment to tell you that the therapist didn’t show up for work today. Most of the time they do call, but the fact that every single appointment I’ve had lately has been canceled or rescheduled is ridiculous. Then when you try to reschedule they have nothing available. So here I am with a monthly membership that I pay for every month and I have eight credits built up in my account because I can never get in to use them. Can’t cancel the membership because then you lose your credits so you just have to keep paying into it and building up the credit but they won’t let you use them because they always cancel or reschedule appointments. It’s never the same excuse either. I’ve heard their car broke down, they were sick, they just didn’t feel good, they don’t know they just didn’t show up, and twice the same therapist canceled because of family emergencies. Very Poor communication, poor customer service, severe lack of professionalism, and they do not know how to treat customers at all.