Massage Envy

Critical: ProfessionalismWhile the massage service was good – I had a horrible customer service experience that cancelled out any relaxation. There was a new person working the front desk – by herself – and she didn’t know how to use a promotional voucher, redeem gift cards, or sign me up for a membership. I tried to use a promotional voucher for a free 60 minute massage and she was having trouble ringing up the voucher. She first said that I didn’t have to pay because she “trusted me,” then she said she figured out what she was doing wrong in the system and that the voucher only gave me a discounted massage. Then after calling her manager to clarify, she said I owed the full non-member price for the massage. She then recommended I become a member in order get the lower price (which I expected the membership push) and when I agreed to sign-up, she couldn’t figure out how to start a membership for me. In addition, she asked me to wait while she helped other customers, and talked about me being a “difficult client” to a work colleague in front of me. Throughout this entire 30 minute interaction, I did not once raise my voice or act rude to her… I was actually sympathetic to her situation as she was new, didn’t know how to use the computer system, and was emotional. In the end I paid the full price, and asked her to have the manager call me because I was very frustrated and disappointed in my experience. I have not heard back from the manager – or anyone else. I will never go back to this location again due to this poor experience. UPDATE – I received a call back from the manager who gave me a refund for the service. She was interested in hearing about my experience and what she could do in regards to training.While the massage service was good – I had a horrible customer service experience that cancelled out any relaxation. There was a new person working the front desk – by herself – and she didn’t know how to use a promotional voucher, redeem …More

While the massage service was good – I had a horrible customer service experience that cancelled out any relaxation. There was a new person working the front desk – by herself – and she didn’t know how to use a promotional voucher, redeem gift cards, or sign me up for a membership. I tried to use a promotional voucher for a free 60 minute massage and she was having trouble ringing up the voucher. She first said that I didn’t have to pay because she “trusted me,” then she said she figured out what she was doing wrong in the system and that the voucher only gave me a discounted massage. Then after calling her manager to clarify, she said I owed the full non-member price for the massage. She then recommended I become a member in order get the lower price (which I expected the membership push) and when I agreed to sign-up, she couldn’t figure out how to start a membership for me. In addition, she asked me to wait while she helped other customers, and talked about me being a “difficult client” to a work colleague in front of me. Throughout this entire 30 minute interaction, I did not once raise my voice or act rude to her… I was actually sympathetic to her situation as she was new, didn’t know how to use the computer system, and was emotional. In the end I paid the full price, and asked her to have the manager call me because I was very frustrated and disappointed in my experience. I have not heard back from the manager – or anyone else. I will never go back to this location again due to this poor experience. UPDATE – I received a call back from the manager who gave me a refund for the service. She was interested in hearing about my experience and what she could do in regards to training.

Critical: Communication, ProfessionalismCalled to schedule a massage with a gift card and whoever answered the phone seemed rude, told me they aren’t taking any guests right now and then encouraged me to call another massage envy instead. I tried to inquire about membership but she hung up the phone. Then I tried to call back and they wouldn’t answer. Shrug.

Called to schedule a massage with a gift card and whoever answered the phone seemed rude, told me they aren’t taking any guests right now and then encouraged me to call another massage envy instead. I tried to inquire about membership but she hung up the phone. Then I tried to call back and they wouldn’t answer. Shrug.

Critical: Professionalism, QualityThe lady who did my massage pushed on my spine so hard she moved my disc I’ve had back pain ever since. The lady was pushing on my back so hard I told her to stop. She legit climbed on the bed and pushed my spine. I do not feel the same at all. I had zero pain when I went in but now I’m in so much pain. I think the lady who worked on me was beyond unprofessional. Do not come here they are not trained at all. The lady literally sat on me for part of my massage that is just very uncomfortable.The lady who did my massage pushed on my spine so hard she moved my disc I’ve had back pain ever since. The lady was pushing on my back so hard I told her to stop. She legit climbed on the bed and pushed my spine. I do not feel the same at …More

The lady who did my massage pushed on my spine so hard she moved my disc I’ve had back pain ever since. The lady was pushing on my back so hard I told her to stop. She legit climbed on the bed and pushed my spine. I do not feel the same at all. I had zero pain when I went in but now I’m in so much pain. I think the lady who worked on me was beyond unprofessional. Do not come here they are not trained at all. The lady literally sat on me for part of my massage that is just very uncomfortable.