Massage Envy

Critical: Communication, ProfessionalismI scheduled an appointment three weeks ago. I showed up for my scheduled appointment, on time, and was told that the appointment had been given to someone else. I was then made to wait while they called the person who had been scheduled AFTER I HAD MADE THE APPOINTMENT IN PERSON. The person said they would be coming late. Instead of rescheduling the person who didn’t originally have the appointment and was already late, they told me that I would have to be rescheduled and then started working on scheduling me without asking what my availability was… they were literally standing there talking about me like I wasn’t even there. I had to ask twice about what days and times they were looking at before I was even acknowledged. The whole experience was just extremely disrespectful, handled totally unprofessionally, and I was treated like trash instead of a valued client. This place is awful and I will never, EVER go back. Save yourself the hassle and go somewhere that understands that a business needs to be run professionally instead of putting children in charge.I scheduled an appointment three weeks ago. I showed up for my scheduled appointment, on time, and was told that the appointment had been given to someone else. I was then made to wait while they called the person who had been scheduled …More

I scheduled an appointment three weeks ago. I showed up for my scheduled appointment, on time, and was told that the appointment had been given to someone else. I was then made to wait while they called the person who had been scheduled AFTER I HAD MADE THE APPOINTMENT IN PERSON. The person said they would be coming late. Instead of rescheduling the person who didn’t originally have the appointment and was already late, they told me that I would have to be rescheduled and then started working on scheduling me without asking what my availability was… they were literally standing there talking about me like I wasn’t even there. I had to ask twice about what days and times they were looking at before I was even acknowledged. The whole experience was just extremely disrespectful, handled totally unprofessionally, and I was treated like trash instead of a valued client. This place is awful and I will never, EVER go back. Save yourself the hassle and go somewhere that understands that a business needs to be run professionally instead of putting children in charge.

Critical: CommunicationI called to check on my appointment for this week and got a message that they were closed indefinitely. This of course concerned me making me wonder what is going on, are they going out of business? I called around to another Massage Envy and got a message that they were also closed but this on gave the reason why that it is due to the air quality. That is fine but I feel this location (Clackamas) does not do a good job communicating with there customers. During the start of COVID I feel we should have got an email, letter or phone call to let us make a decision to keep paying the monthly fee or to suspend it. They just kept taking our money without even knowing when we would get our massages. My massages are great the cleanliness is great. The staff turn over is very bad there. They also took away the water container even before COVID it was broken. They use to tell you how important it was to drink water and bring it to you and I understand that COVID is the reason for this but now they don’t even tell you to make sure to drink plenty of water after your massage. It is like COVID is an excuse to have bad customer service now.I called to check on my appointment for this week and got a message that they were closed indefinitely. This of course concerned me making me wonder what is going on, are they going out of business? I called around to another Massage Envy …More

I called to check on my appointment for this week and got a message that they were closed indefinitely. This of course concerned me making me wonder what is going on, are they going out of business? I called around to another Massage Envy and got a message that they were also closed but this on gave the reason why that it is due to the air quality. That is fine but I feel this location (Clackamas) does not do a good job communicating with there customers. During the start of COVID I feel we should have got an email, letter or phone call to let us make a decision to keep paying the monthly fee or to suspend it. They just kept taking our money without even knowing when we would get our massages. My massages are great the cleanliness is great. The staff turn over is very bad there. They also took away the water container even before COVID it was broken. They use to tell you how important it was to drink water and bring it to you and I understand that COVID is the reason for this but now they don’t even tell you to make sure to drink plenty of water after your massage. It is like COVID is an excuse to have bad customer service now.

Critical: Communication, ProfessionalismTerrible communication. No one went over the cancellation fee and charged 50% to reschedule for over a month later. Rachel the manager is rude and awful. All the front desk staff have nasty attitudes. Switching to massage elements. Strongly recommend you do not waste your time or money here. They start appointments late then cut you off early. Worst decision I ever made coming to this location.Terrible communication. No one went over the cancellation fee and charged 50% to reschedule for over a month later. Rachel the manager is rude and awful. All the front desk staff have nasty attitudes. Switching to massage elements. Strongly …More

Terrible communication. No one went over the cancellation fee and charged 50% to reschedule for over a month later. Rachel the manager is rude and awful. All the front desk staff have nasty attitudes. Switching to massage elements. Strongly recommend you do not waste your time or money here. They start appointments late then cut you off early. Worst decision I ever made coming to this location.