Massage Envy

Critical: Communication, ProfessionalismI booked my first massage after giving birth 4 weeks ago. I went online and there were no options to book any sort of special postpartum massage nor was there anything that suggested I required a special massage so I booked a standard massage. It was supposed to be one of my first outtings for myself after having my baby. When I arrived, the woman at the counter asked standard questions about changes to my health. I told her I had given birth 4 weeks ago. She then said she didn’t have a therapist on staff that could service me because I required a special massage and then called someone to “confirm” this was true. She didn’t apologize for the inconvenience or try to accommodate me in anyway. She just said I had to reschedule for another day. When I asked her if this was a legal requirement that I do a special massage she claimed it was. She was unwilling to work with me and was completely inconsiderate of the fact that I had to arrange babysitting to come out there for an hour. She didn’t care that I left the place in tears. This was a terrible customer experience for me. I felt discriminated against and denied services as a recently pregnant person and a new mother. I question the legality of this practice and will look into it. Either way, as someone who has used Massage Envy for years, I will not do so again.I booked my first massage after giving birth 4 weeks ago. I went online and there were no options to book any sort of special postpartum massage nor was there anything that suggested I required a special massage so I booked a standard …More

I booked my first massage after giving birth 4 weeks ago. I went online and there were no options to book any sort of special postpartum massage nor was there anything that suggested I required a special massage so I booked a standard massage. It was supposed to be one of my first outtings for myself after having my baby. When I arrived, the woman at the counter asked standard questions about changes to my health. I told her I had given birth 4 weeks ago. She then said she didn’t have a therapist on staff that could service me because I required a special massage and then called someone to “confirm” this was true. She didn’t apologize for the inconvenience or try to accommodate me in anyway. She just said I had to reschedule for another day. When I asked her if this was a legal requirement that I do a special massage she claimed it was. She was unwilling to work with me and was completely inconsiderate of the fact that I had to arrange babysitting to come out there for an hour. She didn’t care that I left the place in tears. This was a terrible customer experience for me. I felt discriminated against and denied services as a recently pregnant person and a new mother. I question the legality of this practice and will look into it. Either way, as someone who has used Massage Envy for years, I will not do so again.

Critical: Communication, ProfessionalismMost pathetic branch. I am a regular customer of one of their aesthetician, Shawn. I came from Cupertino branch to this branch because Shawn moved. Shawn is a great aesthetician so this 1 star is actually coz of him.I had a facial and a body massage booked with this branch back to back so that I don’t have to go twice. They called me to reschedule/cancel the appointment coz Shawn had to take an emergency off. My facial was with Shawn and body massage with someone else. I told them to book me for next Friday for both the services. They are like, for Shawn we will reschedule, but for the body massage we will deduct 50% of the fee since the appoint is already confirmed. How fair is that? I have cancelled my membership with them coz this is not the first time.This is not all, they did not let me use the outstanding 2 hours of service. “Unfortunately because your membership is suspended, you can’t use those hours. You have to pay the full price.”Most pathetic branch. I am a regular customer of one of their aesthetician, Shawn. I came from Cupertino branch to this branch because Shawn moved. Shawn is a great aesthetician so this 1 star is actually coz of him. …More

Most pathetic branch. I am a regular customer of one of their aesthetician, Shawn. I came from Cupertino branch to this branch because Shawn moved. Shawn is a great aesthetician so this 1 star is actually coz of him.