Massage Envy

Critical: Communication, ProfessionalismAll around the people were very unfriendly and the service was severely lackluster.I’ve been going to Massage Envy for a few years now. I haven’t been in in some time now.I walked into the location on Champlain near Perrin more than 15 minutes early and the girl at the desk didn’t even say hi, or say who she was. Just asked me if I was the 3:30pm. I told her yes and she said “cool, you can have a seat and the restroom is down the hall”.I waited patiently for my appt and the time keeps ticking by. It’s nearly 3:45 and I’m wondering what the heck is going on. The masseuse came to find me and tells me I didn’t fill out the paperwork. I said what paperwork because the receptionist didn’t have me fill anything out.After I finish that the masseuse takes me to the room and I asked her if my session was going to be cut short, all she says is yes because she has a client at 4:30pm.I told her it wasn’t fair to me for my session to get cut short because the receptionist didn’t give me the paperwork, nor tell her I was there. She tell me that my enhancement treatment would be comped but the session would be closer to 30 minutes.I said flat out that’s not going to happen. I wasn’t going to pay for an got massage and only get 30 minutes of it. She offered to reschedule and I said that’s not the point. If I wanted to reschedule I’d have done so when she’d first said the session was going to be cut short.Worst experience ever.All around the people were very unfriendly and the service was severely lackluster.I’ve been going to Massage Envy for a few years now. I haven’t been in in some …More

All around the people were very unfriendly and the service was severely lackluster.

Critical: Communication, Professionalism, QualityI had confirmed my appointment the day prior and even filled out the COVID questionnaire the day of my appointment – showed up right on time to find out they allowed another person to take my appointment and there was nothing they could do. There was no excuse for them to not know I was coming in and they blatantly brought a different person back during my appointment time.The front office person admitted she didn’t verify the persons identify and gave them my time slot. She didn’t offer any consolations other than she couldn’t do anything about it then. The manager is extremely rude and this location never picks up phone calls – they hide behind text messages and always try to reschedule appointments.Do not go to this location – it has gone downhill since reopening. Go to Clovis or Fig if you’re a member.I had confirmed my appointment the day prior and even filled out the COVID questionnaire the day of my appointment – showed up right on time to find out they allowed another person to take my appointment and there was nothing they could do. …More

I had confirmed my appointment the day prior and even filled out the COVID questionnaire the day of my appointment – showed up right on time to find out they allowed another person to take my appointment and there was nothing they could do. There was no excuse for them to not know I was coming in and they blatantly brought a different person back during my appointment time.