Massage Envy

Critical: CommunicationMy husband and I have been members for almost 10 years. During many of those years we traveled with work and we loved having a ME located in all the different cities/states. We methodically book our appointments to coincide with each other as well as other appointments/commitments. This ME location has on many occasions had to reschedule me due to one problem or another. Several times it’s just been because they didn’t know the therapist’s schedule at the time of my booking. It is very frustrating when we work so hard aligning our schedules to fit their limited appointments and then to have a wrench thrown in. The receptionist who calls is always very polite, but “matter-of-fact” about having to reschedule that it sounds like she’s used to this happening on a regular basis. Yet there’s nothing I can really do. They have me at their mercy if I want to continue going to this location.My husband and I have been members for almost 10 years. During many of those years we traveled with work and we loved having a ME located in all the different cities/states. We methodically book our appointments to coincide with each …More

My husband and I have been members for almost 10 years. During many of those years we traveled with work and we loved having a ME located in all the different cities/states. We methodically book our appointments to coincide with each other as well as other appointments/commitments. This ME location has on many occasions had to reschedule me due to one problem or another. Several times it’s just been because they didn’t know the therapist’s schedule at the time of my booking. It is very frustrating when we work so hard aligning our schedules to fit their limited appointments and then to have a wrench thrown in. The receptionist who calls is always very polite, but “matter-of-fact” about having to reschedule that it sounds like she’s used to this happening on a regular basis. Yet there’s nothing I can really do. They have me at their mercy if I want to continue going to this location.

Critical: Communication, Professionalism, QualityCustomer service is very poor. I tried to use a gift certificate for a facial. When I arrived the receptionist told me it would be $120 instead of $70 because I use to be a member. This, in itself is messed up since I received the certificate as a Christmas gift from my spouse. I ultimately agreed to pay the higher price because I did not want the certificate to go to waste. Then the esthetician told me she could not do the facil because I used Retin A cream two days ago. I spoke with the manager, Brenda, and told her no where was there any advanced warning or advisement regarding this – I came down to the spa for nothing. All Brenda offered me was to book a future appointment. I will try to get the certificate refunded but feel bad that my husband wasted his hard earned money on such a shady business.Customer service is very poor. I tried to use a gift certificate for a facial. When I arrived the receptionist told me it would be $120 instead of $70 because I use to be a member. This, in itself is messed up since I received the …More

Customer service is very poor. I tried to use a gift certificate for a facial. When I arrived the receptionist told me it would be $120 instead of $70 because I use to be a member. This, in itself is messed up since I received the certificate as a Christmas gift from my spouse. I ultimately agreed to pay the higher price because I did not want the certificate to go to waste. Then the esthetician told me she could not do the facil because I used Retin A cream two days ago. I spoke with the manager, Brenda, and told her no where was there any advanced warning or advisement regarding this – I came down to the spa for nothing. All Brenda offered me was to book a future appointment. I will try to get the certificate refunded but feel bad that my husband wasted his hard earned money on such a shady business.

Critical: CommunicationVery poor communication in Palm Springs location. My situation is complicated to explain but if the communication was good then I would of been a happy customer. Just make sure you ask questions and keep good track of what you subscribe for.

Very poor communication in Palm Springs location. My situation is complicated to explain but if the communication was good then I would of been a happy customer. Just make sure you ask questions and keep good track of what you subscribe for.