Located In: Plaza Rancho Penasquitos
Appointments: massageenvy.com
Hours
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–9 PM |
| Sunday | 9 AM–8 PM |
| Monday | 9 AM–8 PM |
| Tuesday | 9 AM–8 PM |
| Wednesday | 9 AM–8 PM |
| Thursday | 9 AM–8 PM |
Services
… View moreAddress and Contact Information
Address: 9925 Carmel Mountain Rd, San Diego, CA 92129
Phone: (858) 200-8888
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Last Updates
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Reviews
Cyanna
They upcharge you for no real reason other than “it’s their clinic”. First time I went there (for a facial) I wasn’t even notified of the $15 add-on until after I was done. I said to the clerk, “I didn’t ask for that.” She replied with, “Yeah, but it’s our clinic and this is our way of getting something back.” I asked if I could opt out of it and she said no. I didn’t argue and just paid, but I was insulted that they assumed that I just had that money to give them as I am on a strict budget and was not expecting a price other than what was listed. I was upset, but the lady I saw was really good, so I decided to schedule again, and planned to tell them I didn’t want an add-on before the appointment started. I got a confirmation call (back facial) where I was told this time the upcharge was $30 and I could not opt out. $30???? Tipping is around $20, so on top of the fee of the treatment, I have to pay $35-$50 every time I come in? I don’t have that kind of money. At least they let me know beforehand this time.
… moreJacob Cruz
Very relaxing ambience and Amoree at the front desk was able to clearly and concisely answer all the questions I had about their various goods and services.
… moreLars Bode
Critical: Communication, Professionalism, QualityBy far the worst massage experience I’ve ever had! Many of the “therapists” are poorly trained, one didn’t show up at all without explanation, one sneezed in her hands and continued the massage without cleaning or washing her hands. Canceled our membership before the pandemic but they kept charging my credit card. Now, as they opened again, they started charging my credit again multiple times. Will take legal actions to get my money back. – Extremely poor massage and membership services!By far the worst massage experience I’ve ever had! Many of the “therapists” are poorly trained, one didn’t show up at all without explanation, one sneezed in her hands and continued the massage without cleaning or washing her hands. …More
By far the worst massage experience I’ve ever had! Many of the “therapists” are poorly trained, one didn’t show up at all without explanation, one sneezed in her hands and continued the massage without cleaning or washing her hands. Canceled our membership before the pandemic but they kept charging my credit card. Now, as they opened again, they started charging my credit again multiple times. Will take legal actions to get my money back. – Extremely poor massage and membership services!
J W
Massage was good.There was an annoying rattle in the a/c vent through my whole time there in the room…it was ‘un-zen’ due to that
… moreLindsey S
My masseuse was amazing! She also said it was a great working environment. I’d say this location is a hidden gem!
… moreGraylee Moore
Do NOT go to this location. The service is absolutely disappointing. Michelle, the manager, was very rude.
… moreJennifer Whitlock
I have been a long-time member with Massage Envy. I had a massage scheduled at the Rancho Penasquitos location in San Diego today. I called the location today to let them know I woke up feeling congested and had a hoarse-sounding voice, so I was concerned about coming in for my appointment today only because how I might be received with the COVID-19 pandemic since my voice was “sick sounding”. The location told me they would be taking a 1/2 credit from my account for the late call-out, so I said I’d rather come in for the appointment than lose my credit because I generally feel OK and do not have a fever (I just sound a bit congested). I was told I was not permitted to come in for my appointment and again told they would be taking the 1/2 credit from my account for the late call-out.
… moreCM Kihara
The Rancho Penasquitos location is nice and clean and the staff is very friendly. I used to go to the Mira Mesa location, but that location looks a little tired and the therapist that I usually book with left. So I decided to try the PQ location. I booked a prenatal massage with Desiree. She applied the right amount of pressure and was sure to ask if it was enough or too much. She was able to get my sciatica pain for the mean time. If you book your next appointment before you leave, they enter you into a raffle for a free massage. They notify the winner at the end of the month. A nice little perk to keep you coming back.
… moreDavid Hawthorne
They sold me a 3 month membership I didn’t want, saying the deal included 2 free hours that would never expire. I tried to use the hours months later and they said they were expired and the only way to use them was to buy another $200 membership. Bait and switch.
… moreDarnella smith
Loved it wasn’t long enough will come back
… more