Massage Envy

Critical: Communication, ProfessionalismI had to wait over a month for my appointment and I show up and they tell me it has been cancelled. Whoever cancelled it didn’t put any notes in the system explaining why they cancelled my appointment. I went ahead and made another appointment and had to wait another month. I walk in and once again my appointment has been cancelled. Apparently the esthetician no longer works there and was supposed to contact me to cancel but instead she noted that she tried to contact me and my phone is no longer in service. They told me the good news is that they wouldn’t charge me for that day!!! Then they wanted to schedule another appointment but they didn’t have anything available until a month and a half later. No thanks!!!! I’ll spend my money somewhere else.I had to wait over a month for my appointment and I show up and they tell me it has been cancelled. Whoever cancelled it didn’t put any notes in the system explaining why they cancelled my appointment. I went ahead and made another …More

I had to wait over a month for my appointment and I show up and they tell me it has been cancelled. Whoever cancelled it didn’t put any notes in the system explaining why they cancelled my appointment. I went ahead and made another appointment and had to wait another month. I walk in and once again my appointment has been cancelled. Apparently the esthetician no longer works there and was supposed to contact me to cancel but instead she noted that she tried to contact me and my phone is no longer in service. They told me the good news is that they wouldn’t charge me for that day!!! Then they wanted to schedule another appointment but they didn’t have anything available until a month and a half later. No thanks!!!! I’ll spend my money somewhere else.

Critical: Communication, Professionalism, QualityWe went on saturday, no appointments available that day, they give us appt. For tuesday at 6 pm, when we called to confirm our appointment they told us it was not made, there was no record, we intent to use a gift card they checked and with that appointment was made, but we were told appointment was not made because a credit card was not in file witch they never asked us to provide, another appointment was made for same day for 5 pm, when I get there the appointment was not made for 5 pm but for 645 pm, not only the service is bad but what is worst is the incompetence of the girls the work there and very, very poor customer service not even have the eager to assist and make you feel welcome, maybe the owner pays very little very poor that his or hers employes don’t have desire to have good customer service. Don’t go there if you like to be treated right, if you like bad service then go.We went on saturday, no appointments available that day, they give us appt. For tuesday at 6 pm, when we called to confirm our appointment they told us it was not made, there was no record, we intent to use a gift card they checked and with …More

We went on saturday, no appointments available that day, they give us appt. For tuesday at 6 pm, when we called to confirm our appointment they told us it was not made, there was no record, we intent to use a gift card they checked and with that appointment was made, but we were told appointment was not made because a credit card was not in file witch they never asked us to provide, another appointment was made for same day for 5 pm, when I get there the appointment was not made for 5 pm but for 645 pm, not only the service is bad but what is worst is the incompetence of the girls the work there and very, very poor customer service not even have the eager to assist and make you feel welcome, maybe the owner pays very little very poor that his or hers employes don’t have desire to have good customer service. Don’t go there if you like to be treated right, if you like bad service then go.