Located In: Scottsdale Northsight
Appointments: massageenvy.com
Services
… View moreAddress and Contact Information
Address: 14350 N 87th St Ste 200, Scottsdale, AZ 85260
Phone: (480) 366-4100
Website: http://www.massageenvy.com/?utm_source=GMB&utm_medium=useractions&utm_campaign=website
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Reviews
Angela Fenton
My husband bought me two gift cards for mothers day. I tried for almost a year to make an appointment with no luck. Either no one would answer it. They were booked full. I finally got an appointment but had to cancel. I canceled well within 24 hours. Six months later, I went to use one of the gift cards, and it had a zero balance. They called me after I was driving away to come back. I came back and asked to talk with a manager. She was not there, so I said, please do not process my card until someone calls me. Ten days later, they processed my card, and no call. I called them and got a call back the next day. I missed the call but was in the area, so I went to the store to talk with the manager. She was extremely rude and not helpful. There was no way she said she could help us, and we needed to call corporate. The way she talked to me was so shocking I was shaking. On the day of my facial, I walked in the door to a lady pumping hand sanitizer in my hands without asking. The lady who gave the facial would not stop talking about random stuff. The facial was supposed to be one hour, and it was forty minutes. The manager said they brought me back early, which is not valid. I was in the waiting area until my appointment started. The facialist was very rude about the products I use at home. The experience was horrible.
… moreElla Hazard
The customer experience of this company could not be worse if you intended it to be. Sweet but incompetent front desk staff, non existent managers who create billing problems and then don’t return your weekly call to try and resolve for over a month. Front desk staff will not disclose the manager’s schedules so even if you were willing to make an in-person appointment to resolve, that too, is impossible. My membership was being charged to SOMEONE ELSE’S CREDIT CARD for months… because the manager of the DTLA branch Abbey (no last name) entered it that way. She then must have realized her mistake and then froze my account and as soon as I came back in for another appointment the front desk person charged me four months at a time in order to “unfreeze” my account… which was confusing.
… moreDavid
BUYER BEWARE I Purchased a $100 Gift Card and mailed it to a work colleague in another state. When my work colleague tried to use the card it had a $0 balance. Store Manager Cheryl at the Westborough, MA location acknowledged that her staff never loaded the card balance but she refused to issue a refund. Instead, she asked that I have the card mailed back to me and bring it back into the store. I reached out to the corporate office for assistance and no one responded. They have a phone line dedicated to “gift card issues” but no one answers or calls back.
… moreRosa Santa Cruz
I had the membership. Went through all the hoops to send whatever email and filled out the forms they asked me to. They are still charging me 85$ a month. Every time i call they say they fixed it. No one knows what they are doing there. Stop charging me. I do not want your services- i had you for a year paid in full and now you are charging me a monthly service fee for what ???? Awful greedy company. Membership is not worth it, facial’s are not worth it. You can get all these services anywhere else and they wont take advantage of uou like this company.
… moreJaafar Najim
I’ve signed up for yearly membership and I told them that I’m traveling out of the US for work. So they confirmed while I’m away I have to inform them so they pause it. I called multiple times no response and I left messages but again no response nor calling me back. And yet they’ve been deducting from my credit card on a monthly basis. Even before I travel whenever I try to call mostly no one responding or they are fully booked
… moreJocelynne Walsh
I have had a membership for many yrs with a Littleton, CO location. When Covid hit and they couldn’t keep their doors open I chose to continue supporting this site by continuing my monthly dues being withdrawn from my account. Fast forward to 2021, I manage a business that is having its own Covid issues and I an responsible to keep the business staffed. I can’t always get in for a massage, if I try to find an appoint. their booked for weeks out!! I asked to freeze my dues being I had 12 massages built up. The managers answer was we can do a freeze plus but you’ll get charged 20.00 a month to do it. So I need their support during this time and now they WON’T budge!! Don’t fall into the trap, find another company! Side note, the massage therapists are amazing!!
… moreElise Anderson
Massage envy Tempe has a high turnover rate for front desk, manager and therapist. The manager is very young, has no experience and makes it impossible to cancel memberships. You can’t get appointments at all either. Plus they let the best LMT there leave because they wouldn’t give her a raise to stay. Her names Brittany and she now works in a resort. Between her and Ryan you could get two massages a month for two people. I can get a single appointment with Ryan for three months. Linda has got a hip surgery and we can’t see her either and they did t call me to let me know. I had to call them. There’s no way to get anything that you’ve e already paid for. I’m canceling in a few days in person.
… moreGretchen Kuntz Vaught
The body work professionals are great. The receptionists are pleasant and helpful. My issue is that I can’t quit my membership, in spite of THREE attempts! They are still charging my account. There is no email listed for the franchise location I visited, so I researched deep into the corporate site to find one. Hopefully I’ll hear back from someone. Meanwhile, I have my bank stopping payment to this merchant AND I’m sending a letter (old school much?!) to the location and to the corporate office. So disappointing. I wanted to like “ME”—the whole membership concept, the products, etc. I’m giving it two stars because the massages were actually fantastic. The LMT I saw is the best in town.
… moreAnthony Myers
Massage Envy will not let me cancel my contract. The verbiage of the contract is designed for intentional entrapment. It says “you may cancel…” but then later states a line about “extenuating circumstances” that allows them to refuse cancelation at their discretion. Corporate offices are completely non-responsive.
… moreMary Keel
I’m reaching out due to a poor guest experience I had at Massage envy. My daughter booked a 60min massage as a birthday gift. I meet with Juila who seemed not very friendly and never once during the massage spoke 1 word. She did not ask me was the pressure okay or how I was feeling. My daughter talked to a representative and was confirmed that aromatherapy was going to be used. She never confirmed with me the services that I was to receive before she started if she had I would have caught this in the beginning. I’ve had massages before and had the therapist ask how it was going during the visit.
… more