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Located In: Centerra Marketplace
Appointments: massageenvy.com
Hours
| Tuesday | 8 AM–10 PM |
| Wednesday | 8 AM–10 PM |
| Thursday | 8 AM–10 PM |
| Friday | 8 AM–10 PM |
| Saturday | 8 AM–8 PM |
| Sunday | 8 AM–5 PM |
| Monday | 8 AM–10 PM |
Services
… View moreAddress and Contact Information
Address: 1657 Rocky Mountain Ave, Loveland, CO 80538
Phone: (970) 622-8900
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
Jan 30, 2023
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
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Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Amena Stenner
Very unprofessional! I felt rushed as soon as I walked in the door! Was asked to give a tip before the service was done. I sat & waited for my daughter & could hear the Managers conversation because she was talking loudly. She or the girl at the front desk didn’t even bother to talk to me the whole time I was waiting. And, my daughter said the girl [Jo] talked the whole time she got her facial. I don’t recommend this place. We went on a Sunday but won’t be going back.
… moreLance Hardy
avoid. they cancelled my appt the morning of, yet if i cancel, I’m fully charged. they won’t cancel my membership because i find them worthless. it’s a scam with poor management
… moreJackie Parr
Don’t go here. I was fraudulently charged over $200 from this location today and have been continuously charged by them since February for an account that I am not responsible for. I have contacted them several times regarding this and they continue to charge my card. I went so far as to change my card number and they still, some how, figured out how to charge my account. There are so many locally operated places that actually care about their clients. Take your money (and private information) elsewhere.
… moreMonica Vigil
Hi I had an appointment last night at massage envy. I paid for 60 minutes. I only got 50 minutes. And my girl Allison that I had she was a good massage person. But she talked the entire time during my massage. I felt like I didn’t really get to relax. The time before that was a problem also. The girl talk too much. I’m there to relax not to have a conversation. Thank you
… moreTyler Moody
Critical: QualityI was in some serious pain and needed a massage to work out some tight muscles in my back. The front desk ladies were very kind but the massage therapist was terrible. She didn’t focus on the points I asked her to. I felt as if she was just rushing to get out of there. Paid for a hour and only got roughly 35 minutes. Do not recommend going hereI was in some serious pain and needed a massage to work out some tight muscles in my back. The front desk ladies were very kind but the massage therapist was terrible. She didn’t focus on the points I asked her to. I felt as if she was just …More
I was in some serious pain and needed a massage to work out some tight muscles in my back. The front desk ladies were very kind but the massage therapist was terrible. She didn’t focus on the points I asked her to. I felt as if she was just rushing to get out of there. Paid for a hour and only got roughly 35 minutes. Do not recommend going here
Marci Bagley
Critical: CommunicationI have had a membership at Massage Envy for a couple of years now. While it has been frustrating to have to keep finding a new therapist due to turnover (possibly due to COVID though), my biggest frustration is just in scheduling AT ALL. I am charged each month for my membership and receive a text each time asking if I’d like to schedule a massage. I always respond that I would like to and no one contacts me back. I have received texts saying that my therapist has a last minute opening and, though I can’t make that time work, I respond saying I’d like to still schedule for another time and don’t hear anything back. I have even called the location 4 times and left messages (as they NEVER answer the phone unless I’m there to check in for a massage). No one has ever called me back. I like my therapist and would love to take advantage of the membership perks, but I can’t even get a single massage scheduled for many months now. I attempted to schedule a massage online last year and it was completely messed up (did not link to my actual account, etc) and I was told that the online scheduling does not work, so to always call them… It should not be this hard just to set an appointment. I would rather not switch to another location, as I feel like it takes forever to find the right therapist, but the front office portion of this location is impossible to deal with.I have had a membership at Massage Envy for a couple of years now. While it has been frustrating to have to keep finding a new therapist due to turnover (possibly due to COVID though), my biggest frustration is just in scheduling AT ALL. I …More
I have had a membership at Massage Envy for a couple of years now. While it has been frustrating to have to keep finding a new therapist due to turnover (possibly due to COVID though), my biggest frustration is just in scheduling AT ALL. I am charged each month for my membership and receive a text each time asking if I’d like to schedule a massage. I always respond that I would like to and no one contacts me back. I have received texts saying that my therapist has a last minute opening and, though I can’t make that time work, I respond saying I’d like to still schedule for another time and don’t hear anything back. I have even called the location 4 times and left messages (as they NEVER answer the phone unless I’m there to check in for a massage). No one has ever called me back. I like my therapist and would love to take advantage of the membership perks, but I can’t even get a single massage scheduled for many months now. I attempted to schedule a massage online last year and it was completely messed up (did not link to my actual account, etc) and I was told that the online scheduling does not work, so to always call them… It should not be this hard just to set an appointment. I would rather not switch to another location, as I feel like it takes forever to find the right therapist, but the front office portion of this location is impossible to deal with.
Jillianne Gonzalez
My experience at this location was incredible! I made my appointment online, which was super easy to do! The people at the front desk were so nice and inviting. They helped me fill out all the paper work and introduced me to my massage therapist Sofia. I’m a hairdresser and Sofia was very attentive and focused on all my problem areas. She was friendly and made the whole experience really relaxing and comfortable. Hands down best massage I have ever received! Already made my appointment to go back and am scheduling something for my husband very soon!
… moreSusan Andersen
I am still upset about the treatment I received from the reception staff this morning. I have been a member for over 10 years, and periodically there have been issues with same-day cancellations. I get it: Staff members get sick and need to stay home. However, this is the second time that my morning appointment at the Loveland franchise has been cancelled, but I did not receive a call or text to let me know. This morning, I arrived for my 10:30, 90 minute session and after an unusually long wait at the desk to check (only one person working the front desk), the receptionist told me that my session had been cancelled because the therapist called in sick. She told me she called me and left a message, and I told her I never received a message. I went out to my car and checked my phone: no voice mail, no incoming calls registered in my “recents” list and no text messages. I called back while sitting in the parking lot to let the receptionist know that I didn’t receive any notice of the cancellation. I asked her to check that she had my correct number, and she repeated my phone number to me. She was clearly irritated that I was continuing to force the issue, but I told her I felt it was unfair that she could simply cancel without notifying me and with no responsibility or effort to make it right, but if I were to cancel last minute, I’d be charged for the service. She basically told me that was the case, but no apology and no admission that she dropped the ball. When I returned home (btw, I live in Wellington, so quite a trek to get there and back!) I checked my phone records with my cell provider and they confirm that no call, voice mail or text were received from Massage Envy. My husband and I both have memberships, and we’ve been considering cancelling because it’s so darned hard to schedule an appointment with a good therapist at either Loveland or Fort Collins locations without making it weeks in advance. This makes the decision to leave an easy one.
… moreKelly Jorgensen
My therapist Brandon was amazing, professional, listened and gave me a really good massage.
… moreCourtney McCombs
My husband and I visited this location recently for an hour couple’s massage. Massage therapists did a decent job. What was not great was the fact that we started at 6:39 for a 6:30 appointment and ended at 7:28. If I pay for an hour massage, I expect an hour massage, not 40 minuets. Not only that, parts that my husband specified were in pain were not touched. Needless to say, if I could get a good massage, that lasts the entire hour that I paid for, I would be more willing to purchase the membership that they try to push on you afterwards.
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