Located In: Thorncreek Crossing
Appointments: massageenvy.com
Hours
| Tuesday | 8 AM–10 PM |
| Wednesday | 8 AM–10 PM |
| Thursday | 8 AM–10 PM |
| Friday | 8 AM–10 PM |
| Saturday | 8 AM–10 PM |
| Sunday | 8 AM–10 PM |
| Monday | 8 AM–10 PM |
Services
… View moreAddress and Contact Information
Address: 1181 E 120th Ave, Thornton, CO 80233
Phone: (303) 920-4200
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
Jan 30, 2023
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Reveal Your Natural Radiance Jan 1 – Mar 31 Wish you could wave a magi…
Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Jenny Decker
Lowest review possible for this place. Drove in for my confirmed 1pm appointment Sunday to hear that they tried reaching me to cancel the appointment due to the therapist calling out sick. With no missed call, they said they left a voicemail when I don’t even have vm setup. They texted me just fine to confirm (with my affirmative response) and yet didn’t to bother following up that way or via email when they knew the booking needed to be rescheduled. Finding this out on arrival I was met with some bored looking young woman that wanted to be defensive and argumentative instead of provide an apology and a solution. Completely unhelpful and rude. She doesn’t appear to be the courteous helpful young woman that I spoke with Friday the 5th to book in the first place. I have a gift certificate to use and will NOT be returning to this location although it’s the most convenient to reach. When I booked I was wary based on the copious amount of negative reviews and now it’s confirmed why people have left feeling angry, if they were even able to receive the massage they were hoping for in the first place. Steer clear. Jen
… moreK B
I have been a member at Massage Envy since 2004; I signed up at the first location in the area (Broomfield). I’ve been going to Thornton location ever since they built it. This company is seriously declining. I understand staff shortages, HOWEVER, when you are a member, you are not able to get in for at least 2-3 months out. They save available appointments for new members….but then once you’re a member, you cannot get in. In addition, I have had a therapist leave the company and no one called me to reschedule my appointments. I always book appointments 6-8 months out so I can be sure to get in. Recently, my therapist changed her schedule and no one called me to book with anyone else. I only found out because when I didn’t get my reminder text, I called and was informed she wasn’t going to be in that day. Come to find out, all of my appointments through September (that I booked in March) were no longer available. I am now without an appointment until September (it is June, and my May appointments were cancelled by them). In the meantime, you still pay your monthly fee. You can freeze your account to stop the monthly payments, but they do not let you use your massages. I have 7 paid for massages and cannot get in to use them. AND, they keep collecting my money every month. Do not try to talk to a manager. They either give you attitude, or say they are going to work on booking you, then never call you back. DO NOT sign up for membership here!
… moreJim McKenzie
This place is a joke! My wife daughter and I had memberships for years. They push memberships and you can’t get appointments because they leave times open for non-members, and when you had appointments they’d cancel without notice. We canceled on 2/28 and ME kept billing my credit card, finally in November they cancelled our memberships after we changed the CC#. This place is the worst excuse for customer service I’ve seen, Front Desk staff is rude and as long as things are fine they are fine. When I tried to cancel membership they were rude and had major attitudes after they told me it would take 3 months to get a massage. If I could give a 0, I would, you don’t need this problem.
… moreJoy Vincent
This location is awful! They don’t mind taking your money every month but can’t deliver on the promised massages. You have to call everyday to see if anything opened up. This is ridiculous! I don’t have money to throw away and have a real need for massages. If I go without, my neck and shoulders are useless. The teenagers they have working there, just say “oh well, you’re going to have to wait.” So frustrating!
… moreStephanie
Confirmed appointments are always getting canceled with no option to reschedule for more than 30 -50 days. they are clearly selling more memberships than they can accommodate. Due to this, between my sister daughter and I we have 70 massages built up in our accounts that we can’t even use! and if you try to cancel your membership you must use them all in 60 days or you lose them…but they have no appointments to book so what’s a person supposed to do? Editing review, still consistently have no appointments avail from October thru Jan, unbelievable they are still in business….
… moreJessica Fink
Critical: Communication, ProfessionalismI have only had terrible experiences at this location. Their management doesn’t have any concept of customer service as far as fixing a problem. Do they say sorry if there is a mistake? Sort of, kind of like a petulant teenager being forced to apologize to a sibling. They make zero attempts at correcting mistakes and do everything possible to deflect responsibility. It was the app. It was the website. I wasn’t the one who you talked to. There were four people in the store at the same time yesterday whose appointments had just disappeared and the girls at the desk acted like everyone was just crazy. We have been members for 11 years and the ONLY location we have had problems with is Thornton. Their franchising office reached out and then just never responded. Go to any other location.See where they responded below? Well I emailed them and they never responded to that. Today my mom walked in for an appointment and they said the esthetician called out sick and that they call her three weeks ago to tell her that. Um what? This is the FIFTH time the same girl has canceled a facial. They also said they don’t cancel appointments on the website so not to look at the website to see if the appointment is still on. This is truly a location that should close.I have only had terrible experiences at this location. Their management doesn’t have any concept of customer service as far as fixing a problem. Do they say sorry if there is a mistake? Sort of, kind of like a petulant teenager being forced …More
I have only had terrible experiences at this location. Their management doesn’t have any concept of customer service as far as fixing a problem. Do they say sorry if there is a mistake? Sort of, kind of like a petulant teenager being forced to apologize to a sibling. They make zero attempts at correcting mistakes and do everything possible to deflect responsibility. It was the app. It was the website. I wasn’t the one who you talked to. There were four people in the store at the same time yesterday whose appointments had just disappeared and the girls at the desk acted like everyone was just crazy. We have been members for 11 years and the ONLY location we have had problems with is Thornton. Their franchising office reached out and then just never responded. Go to any other location.
Melissa Rivera
Horrible customer service. They never answer the phone and charged me a no show fee when I gave them 2 voice-mail and responded to their text reminder that I needed to reschedule BEFORE my appointment. I also called the office numerous times with no answer. And the only way I got a hold of them to begin with was to walk in. Absolutely horrible!
… moreJeremy Campbell
My wife and I signed up for the monthly massages over 2 years ago and was told when signing up that no matter when or if we canceled our account that we would still receive everything we paid for up to that point. We have busy life’s and getting a massage isn’t number one priority so we didn’t use them every month but continued to pay for them because we would eventually use them. We currently have 38 massages between my wife and I left to use on our account (around $2000.00 value). When I just called to cancel our accounts, because we obviously aren’t using them montly and they just keep building up, I was told that we have 60 days to use them and after that they are gone. Apparently it’s in the contract that we signed when we started our accounts although I specifically asked and was told that we get everything massage we paid for even if we no longer paid the monthly charges. Apparently standing behind what you tell your customers isn’t what massage envy is all about so I will definitely not recommend the establishment to anyone I know and let everyone I can know how they conduct their business!
… moreKyle Durant
Do not! I repeat do not become a member here! They have canceled my last 3 or 4 appointments now and they always tell me at 9:30 pm the day before my appointment! Very unprofessional company that does not want to help you! The massage therapist are great people however the company has terrible policy’s and etiquette. I have over $400 in built up credit and they cancel every appointment I make trying to spend my $400. They are greedy and I have the text messages and email to show!
… moreKris Culligan
Horrible with scheduling and rescheduling and double booking and then charging you because their reminder text said tomorrow. Come to find our scheduled for today and tomorrow and they are charging me. Never ever had this issue before. Cancelling membership. They cant even schedule me for my credits and refuse to work with me. Dont waste your money. Frustrated with their lack of professionalism.
… more