Appointments: massageenvy.com
Hours
| Friday | 8 AM–9 PM |
| Saturday | 8 AM–7 PM |
| Sunday | 9 AM–9 PM |
| Monday | 8 AM–9 PM |
| Tuesday | 8 AM–10 PM |
| Wednesday | 8 AM–10 PM |
| Thursday | 8 AM–10 PM |
Services
… View moreAddress and Contact Information
Address: 9471 S University Blvd, Highlands Ranch, CO 80126
Phone: (303) 791-6637
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
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Jan 19, 2023
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Nov 30, 2022
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Reviews
Lauren Humphreys
The technicians are awesome! I’ve nothing to complain about the actual services received. The people who answer the phones and tell lies is what this locations problem has. I’m billed $200 a month for my minor daughter’s membership and I apparently canceled mine, which never happened, yet I’m told a specific date that I did! I’m told a manager will call me back since I don’t have a membership to book an appointment on. I haven’t received ANY services in months, and don’t have a membership when I call to make an appointment. This location is fraudulent. The owners and management DON’T care about the lack in customer service provided. DO NOT SIGN A MEMBERSHIP AT THIS LOCATION unless you don’t want a service you pay for!
… morePBR56
STAY CLEAR!! NEFARIOUS BILLING PRACTICES!!
… moreTadd Woods
It is near impossible to get an appointment. They say the best way to get one is to get on the cancelation list and they call if one opens up. That usually gives very short notice. If you call at the beginning of a month it will be 2.5 months out for an open appointment. If you wait to later in the month you will likely not get one at all. I have finally canceled my subscription due to the complete frustration with the scheduling. They are happy to keep my money even though they are not able to provide services. It is not just this location, I am open to going to any of the 3 closest to me and I still can’t get in within a couple of months.
… moreKayla Cooper
I was visiting from out of state and had made an appointment but when I arrived they said my appointment was at 7pm not 1pm when I scheduled it. I know for a fact it was scheduled for 1pm. I didn’t end up getting the service I was scheduled for so that was a bummer. I like the massage envy I use in FL much more. I called several massage envys in the area to see if they had available appointments and they either didn’t answer or they were super unhelpful and short with me. I would’ve made an appointment for anything! I have hours to use because I’m a member..
… moreMichael Reigies
Purchased monthly prior to covid and accumulated a large number of massages which you lose when you cancel. So with a 2 month wait between I can never catch up…Just a scam
… moreJS F
They oversell memberships. Do not have enough staff to handle the customers, so you pay monthly, but often cannot get an apt. Manager does not care…it’s their business model!
… moreMarcy Glisson
This place is very dishonest. My husband and I went in on 11/25/18 to cancel our membership. It was well within the 10 days from the next billing cycle. We were told that we would no longer be charged. Today another charged showed up on my bank. When I called the store I was told they needed to talk to a manager to get the fee waived. I was lucky enough to have asked for a copy of my paperwork BEFORE I left the store on 11/25/18. So I had proof that I had cancelled my membership timely. They processed the cancellation on 12/04/18. I feel this was intentional to collect another month of membership fees and hope I did not noticed on my bank statement.
… moreChristie Epperly
Positive: Professionalism, QualityCJ at the front desk is helpful, pleasant and good at her job. She was able to assist me in every way. Andrew was my therapist and I must say he was the best hands down therapist I’ve ever had. I will be loyal to this location only now. Great job team!!
CJ at the front desk is helpful, pleasant and good at her job. She was able to assist me in every way. Andrew was my therapist and I must say he was the best hands down therapist I’ve ever had. I will be loyal to this location only now. Great job team!!
Coffman Organization
Critical: Communication, Professionalism, QualityI have gone to the same therapist for over 3 years and she was GREAT! The front desk staff and manager Heather are very immature and unprofessional and would never be allowed to come into contact with a customer in any other place of business. Scheduling is a nightmare. Avoid at all costs
I have gone to the same therapist for over 3 years and she was GREAT! The front desk staff and manager Heather are very immature and unprofessional and would never be allowed to come into contact with a customer in any other place of business. Scheduling is a nightmare. Avoid at all costs
Marcella Schieffelin
I have had nothing but the run-around from the “management” at this location where I first signed up. I was mis-guided as to whether or not to keep my membership active because I knew I was relocating to a part of the country that did not have a massage envy. I have been a paying member for over 10 yrs. One frustrating issue that became a pattern was most times when I called with a genuine question or concern regarding my membership, I received confusing or conflicting information. In addition, I’ve submitted by termination of services agreement and it’s yet to be signed and returned to me. I have phoned and spoken with two managers on separate occasions and sent more than one email to request a signed copy of the termination agreement to zero results. BUT I DO CONTINUE TO GET CHARGED!!
… more