Massage Envy

Critical: Communication, Professionalism, QualityI was a long time member of this company, moved to Denver and I’m very disappointed with my first massage in a year.They offered a make-up massage, I go and the therapist isn’t fully vaccinated….are you kidding me.I understand it’s a personal choice, really I do BUT it’s my personal choice to leave and I did!Once bitten, twice shy…..this not again!!!!So disappointed coming from another state and having had exceptional, dependable service, what a shame!I was a long time member of this company, moved to Denver and I’m very disappointed with my first massage in a year.They offered a make-up massage, I go and the therapist isn’t fully …More

I was a long time member of this company, moved to Denver and I’m very disappointed with my first massage in a year.

Critical: Communication, Professionalism, QualityI needed to reschedule my 1 hour massage within the 24 hour grace period (Niece’s 3rd Birthday party)I understand Policy is that half the price will still be charged, but, the front receptionist was VERY rude and snarky about it. Didn’t apologize, didn’t try to do ANYTHING in her power to help me out. She was not polite the first time I dealt with her either. I chose to Spend my money with Massage Envy and now I regret it. I will not be recommending this place to anyone, in fact I’ll be doing the opposite.Whoever was front receptionist at 3960 River Point Pkwy, Sheridan, CO 80110 at 2:30pm, deserves to be fired.I needed to reschedule my 1 hour massage within the 24 hour grace period (Niece’s 3rd Birthday party)I understand Policy is that half the price will still be charged, but, the front …More

I needed to reschedule my 1 hour massage within the 24 hour grace period (Niece’s 3rd Birthday party)

Critical: Professionalism, QualityWow! Where do I start??I booked a massage and was asked several questions.I was told “Susie Q “would be my massage therapistWhen I arrived they switched therapists?They said “Helga” (names have been changed to protect the innocent) would massage me.I’m an athlete runner , weightlifter, think of myself in great shape. I said Helga would be able to do a deeper massage.I said ok. I stripped down as always and got on the table. When she came in, she asked I put my underwear and shorts on Ok……?? During the massage every other word way my Fiancé. She talked non stop. She then asked if I had a dog. I told her she just passed away at almost 16 years. All of a sudden crocodile tears were falling on my back and she was sobbing?I go get massages to relax and chill. Non stop talking, and crying on my back is anything but a pleasant experience. When finished . I was paying and they asked if I wanted to leave a tip. I stated I did. The guy said I should leave more??? Really!!They should have paid me to lay thru that experience!10% under the circumstances was more than I wanted truthfully. How rude to even ask!I hear the cherry Creek location is better. I may try that one. But Sheridan Colorado….no wayWow! Where do I start??I booked a massage and was asked several questions. …More

Wow! Where do I start??