Located In: Cornerstar
Appointments: massageenvy.com
Hours
| Tuesday | 10 AM–7 PM |
| Wednesday | 10 AM–7 PM |
| Thursday | 10 AM–7 PM |
| Friday | 10 AM–7 PM |
| Saturday | 10 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday | 10 AM–7 PM |
Services
… View moreAddress and Contact Information
Address: 6735 S Cornerstar Way Ste B, Aurora, CO 80016
Phone: (720) 974-9600
Photo Gallery
Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
Jan 30, 2023
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Reveal Your Natural Radiance Jan 1 – Mar 31 Wish you could wave a magi…
Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Tijon Ladouceur
I would strongly recommend against going here. We have had a few massage memberships and this one is definitely the worst. Several months ago, we decided to cancel our membership as it no longer fit our needs. We jumped through an inordinate amount of hoops to get the membership canceled to no avail. We were given the runaround about having to speak to the manager, the manager needed to submit our cancellation paperwork, and after receiving several unauthorized charges on our credit card, I was assured that they would remove our credit card information and the membership would be canceled. Earlier today we received TWO additional unauthorized charges and at this point I’m not sure if someone has our credit card information and is randomly charging us or if the management is just unbelievably inept. Every time I have called to talk to the manager, she is never there and never returns messages and notes left for her. If it were at all possible to give less than one star I definitely would just for the way this location is run and the complete disregard for customer service. It is especially unfortunate because they have some good massage therapists and estheticians here but their expertise isn’t enough to overshadow the numerous unauthorized charges despite cancelling. This place is a scam.
… moreMelina Vermillion
If I could give 0 stars I would. As a client whose been a member for 2 years , paid for 13 visits this year that I haven’t used, tried to cancel my membership September 15, before my renewal date on September 17th, was told the only person who could do this what out of the office for the next 3 days , [ which anyone can make your account, but can’t close your account? ] was sent messages stating my account is in arrears won’t be closing until my account is current?!BS. Contacted corporate, after receiving another message saying they are sending me to collections
… moreNatalia B
DO NOT SIGN YOUR MASSAGE ENVY CONTRACT AT CORNERSTAR LOCATION – YOU WILL NOT BE ABLE TO CANCEL YOUR MEMBERSHIP. Looking at the other rewieves I realized that I am not alone. I am trying to cancel my ME membership at Corterstar location and getting run around for 6 WEEKS. The ME cancelation form clearly states that it should be processed within 10 days… Well, 6 WEEKS later I am still trying to cancel my membership. By the way I can’t email ME due their mail box being conveniently full. I even tried to contact corporate office and got reply that I should contact Cornerstar location. I am wondering if I need a lawyer assistance to cancel Cornerstar ME membership.
… moreSteph Duff
Critical: CommunicationThe price point is there if you ever actually get the message. They cancel frequently “ COVId” and you can never get anyone on the phone. I’ve been trying to get canceled out of my apparent 12 month contract I was told was month to month but ended up being mandatory 12 months, for a while now. Every month they lose my credit card info, suspend my account making it so I can’t get messages at other locations, then never answer the phone so it can get resolved. Other locations know them by name and constantly are talking bad about their office. I don’t even live there anymore and I’m stuck. I’m so over this company.The price point is there if you ever actually get the message. They cancel frequently “ COVId” and you can never get anyone on the phone. I’ve been trying to get canceled out of my apparent 12 month contract I was told was month to month …More
The price point is there if you ever actually get the message. They cancel frequently “ COVId” and you can never get anyone on the phone. I’ve been trying to get canceled out of my apparent 12 month contract I was told was month to month but ended up being mandatory 12 months, for a while now. Every month they lose my credit card info, suspend my account making it so I can’t get messages at other locations, then never answer the phone so it can get resolved. Other locations know them by name and constantly are talking bad about their office. I don’t even live there anymore and I’m stuck. I’m so over this company.
Michelle Escamilla
Critical: CommunicationCanceled my membership in AUGUST! I can never find an appointment so I’m wasting money. I went into this location and filled out the paperwork in person. They told me not to worry about it and would be canceled. I was charged yesterday and tried calling 4 times and never heard anything. Went back to the location and my paperwork was NEVER processed! The manager had to be called and she said she would call me when she got in – never heard anything back from her. Tried calling again and NOTHING! I asked the kid behind the desk for a refund as I had filled out the paperwork and he said everyone had quit so he doesn’t know how to do that and it would be a manager thing to do…. this is may be the case and not his fault, but come on ME – communicate with me…Canceled my membership in AUGUST! I can never find an appointment so I’m wasting money. I went into this location and filled out the paperwork in person. They told me not to worry about it and would be canceled. I was charged yesterday and …More
Canceled my membership in AUGUST! I can never find an appointment so I’m wasting money. I went into this location and filled out the paperwork in person. They told me not to worry about it and would be canceled. I was charged yesterday and tried calling 4 times and never heard anything. Went back to the location and my paperwork was NEVER processed! The manager had to be called and she said she would call me when she got in – never heard anything back from her. Tried calling again and NOTHING! I asked the kid behind the desk for a refund as I had filled out the paperwork and he said everyone had quit so he doesn’t know how to do that and it would be a manager thing to do…. this is may be the case and not his fault, but come on ME – communicate with me…
Katie Hartshorn
If I could give them a zero star I would.
… moreKalika Doll
This is a great location in a beautiful Aurora outdoor shopping center. I’ve been to Massage Envys before, have been a member of their wellness program in the past, and have even worked at one so I knew what to expect.
… moreKobe 248
This place is deceptive and I’m glad Im not the only one to say it. We were told the membership program was a better way to get cheaper massages so we joined but we were unaware of the 12 month term because it was never discussed with us. When trying to convince us to join the program, the girl mentioned all the benefits and perks and asked for the card information to get set up but never mentioned terms and agreements. Also one thing she lack to mention was if you miss a payment your account gets “suspended” and they are unable to use the credits that you have on your account already. We missed a payment at the end of September due to being in a trip and because of this they cancelled our massage that we booked for October when we had credits to cover the massage for that day..This place wants to continuously charge my card and not let me go to appointments I booked when I have more than enough credits to pay for the massage. Long story short, this place uses deceptive tactics to take your money!
… moreJacob Varshavskiy
My massage appointment was cancelled 3rd time on row,and nobody even apologize once. After I have started to talk with frustration to manager(Shara ) , instead apologizing she give me lecture about you can talk to me like that.All what I was asking why if I missed(for any reason) appointments they charge me time and money,but if it their fault my time does not mean nothing,nobody cares.
… moreLeigha Huggins
This massage envy location is terrible! I have had several problems with trying to freeze my account, and having them still charge me. Then when I cancelled I was told I would not be charged for my next payment and they still charged me and refused to reimburse me. I would highly recommend going elsewhere! Char was so rude when she was talking to me blaming me of not reading policies, and taking no credit for what her front staff told me. Customer service is definitely not their strong suit!
… more