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Located In: The Gardens on Havana
Appointments: massageenvy.com
Hours
| Tuesday | 9 AM–8 PM |
| Wednesday | 9 AM–8 PM |
| Thursday | 9 AM–8 PM |
| Friday | 9 AM–8 PM |
| Saturday | 9 AM–8 PM |
| Sunday | 9 AM–8 PM |
| Monday | 9 AM–8 PM |
Services
… View moreAddress and Contact Information
Address: 10651 E Garden Dr Ste 105, Aurora, CO 80012
Phone: (303) 750-5300
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
Jan 30, 2023
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Reveal Your Natural Radiance Jan 1 – Mar 31 Wish you could wave a magi…
Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Trey Rhodes
I never post one star reviews… I usually just try to move on from bad experiences and forgot about it. However, I feel that it is my duty to warn everyone on the internet to NEVER GO TO THIS MASSAGE ENVY! As a long time client, I have never experienced the level of unprofessionalism as I have with this branch. I could list many anecdotes… but point being your time and money will be better spent at a different massage envy location with better customer service!
… moreSharyn
After trying multiples times to scheduIe an appointment by phone without success, I finally walked into this location to schedule a massage. At this time, I was offered several different appointment times, I picked a date, scheduled the appointment and left. My appointment was scheduled over a week in advance, but the evening before my appointment, I received an email stating my appointment was cancelled. I called, to find out why, I was told the therapist wasn’t coming in and I asked to reschedule. The first question I was asked was “what is your member number” I said I don’t have one , that I would be using a gift card. The person on the other end of the phone, rather rudly told me, well I don’t have anything in September or October but I could schedule you in November. Now my first thought was; so no membership, no massage, but more importantly I thought the concept of Massage Envy should be to provide quality services, regardless of my mebership status. I guess they will never know if I could have potentially become a member, because they didn’t give me the opportunity to make another appointment within a reasonable amount to time. This location is strictly membership driven and offered terrible customer serivce. Now I know all Massage Envys are privatly owned, but there is always some type of upper corporate facilities and maybe they would like to know about this experience and the tarnish to their company name. I am only one person, but I cannot imagine the only one to have this happen. To the next unsuspecting, non-member hoping to schedule a service, Good Luck!!
… moreDana Franklin
I can’t get a response from management to messages left on voice mail and with staff, so I’ll leave this here. I arrived for a massage appointment on Saturday and was told, “Oh, someone should have called you. That employee no longer works here.” The appointment was still in in my ME account. On Monday, two days after, the appointment was canceled–the cancelation email arrived. I tried to talk to a manager about the issue, but one won’t speak with me. It’s increasingly harder to book appointments with ME at any location, yet I have 10+ appointments I’ve already paid for.
… moreGnalls Brock
No one picks up the phone, as a company they go out of their way to be an inconvenience and scam you on massage plans only to blame understaffing and absolutely no support to do right by there wrongs. Go somewhere else!
… moreSemere Gebrezgi
They change appointments at will, they don’t have good customer service, they charge money without providing service, they are rude, they are unapologetically arrogant.I am talking to a lawyer to file a case against them,
… moreSara Nackowicz Dayton
Critical: Communication, Professionalism, QualityI am very disappointed in this location. My wife and I have set up 2 appointments with this location. When we set up these appointments we stressed that we wanted our appointments together. For the 1st appointment we get there and they informed us that they tried to contact us to inform us that my appointment was canceled. They never once tried to contact us. They did try and make it up to us by giving us a free massage and upgrade and they would get us in as soon as they could. They contacted all of their locations and was able to get us an appointment at the cherry creek location. Which was not too far so that was ok, but after our massages we hurt for about 2-3 day after. The second time they once again they canceled my appointment and notified my only a few hours before the appointment. This time it was set up for our anniversary present to each other. Needless to say we are so disappointed it’s not even funnyI am very disappointed in this location. My wife and I have set up 2 appointments with this location. When we set up these appointments we stressed that we wanted our appointments together. For the 1st appointment we get there and they …More
I am very disappointed in this location. My wife and I have set up 2 appointments with this location. When we set up these appointments we stressed that we wanted our appointments together. For the 1st appointment we get there and they informed us that they tried to contact us to inform us that my appointment was canceled. They never once tried to contact us. They did try and make it up to us by giving us a free massage and upgrade and they would get us in as soon as they could. They contacted all of their locations and was able to get us an appointment at the cherry creek location. Which was not too far so that was ok, but after our massages we hurt for about 2-3 day after. The second time they once again they canceled my appointment and notified my only a few hours before the appointment. This time it was set up for our anniversary present to each other. Needless to say we are so disappointed it’s not even funny
Gator Wrestler303 (GatorWrestler303)
Darren is fantastic. Staff is always polite and on time. They have a tranquility room that’s very relaxing. I loved to hang out in there before my massage. No issue with the parking lot even during Christmas. I did the monthly membership and highly recommend it. I was double charged once and accident and they resolved the issue over the phone quickly. No pushy sales on their other products.
… moreLaikana Ly
Critical: Communication, ProfessionalismI have been to this location before, and my massage today would have been the first time in months I was able to book an appointment with them. Not for lack of trying — I have just never been able to get a hold of a live person to schedule anything. Today, as I arrived for my 8am appointment, I was notified at 7:58am that my therapist, Shelby, had called out, and my appointment could not be accommodated. Upset at the consistently abysmal communication that is demonstrated by the staff here.Massages were fine, but don’t schedule here — not that you’ll be able to anyways.I have been to this location before, and my massage today would have been the first time in months I was able to book an appointment with them. Not for lack of trying — I have just never been able to get a hold of a live person to schedule …More
I have been to this location before, and my massage today would have been the first time in months I was able to book an appointment with them. Not for lack of trying — I have just never been able to get a hold of a live person to schedule anything. Today, as I arrived for my 8am appointment, I was notified at 7:58am that my therapist, Shelby, had called out, and my appointment could not be accommodated. Upset at the consistently abysmal communication that is demonstrated by the staff here.
Andrew M
Michael did pretty good. Technique seemed basic. Would of like to have some unique style of deep tissue. Front desk was training so that was fun.
… moreTree Trees
I was booked for a massage yesterday, (my very first massage). And I had an issue that I thought would cause me to reschedule me appointment. I received help from the front desk staff–specifically Lindsay. She spoke with the manager, Robert and they worked together in resolving my issue. And I was able to make my appointment! It was a delightful experience all the way through, the support that I received from the staff was excellent. My massage was wonderful and I will be back at this location. Thank you both for the exceptional customer service.
… more