Massage Envy

Critical: Professionalism, QualityI went in for a massage and it really sucked and it was not relaxing at all. To top it off they charged me twice for the services. I called on Monday and Wednesday to get a refund for the double charge and they gave me the run around that the manager would get back to me. I also went in person to try and get my refund and still no phone call back or money back. The massage was lousy and their customer service is even worst.I went in for a massage and it really sucked and it was not relaxing at all. To top it off they charged me twice for the services. I called on Monday and Wednesday to get a refund for the double charge and they gave me the run around that …More

I went in for a massage and it really sucked and it was not relaxing at all. To top it off they charged me twice for the services. I called on Monday and Wednesday to get a refund for the double charge and they gave me the run around that the manager would get back to me. I also went in person to try and get my refund and still no phone call back or money back. The massage was lousy and their customer service is even worst.

Critical: Communication, Professionalism, QualitySorry- but it’s a hard NO for me. I went the 1st time to check it out and to purchase a massage for a friend. I typically get massages every month so- so I know what to expect and I make those needs known. The first time I had to ask a couple times for the bed warmer to be turned off. Mind you it’s July in Houston. The first time I asked the massage therapist laughed. I had to reiterate, ma’am can you please turn it off, at this point I was moving my legs from underneath the sheets so she obliged. The pressure wasn’t that great even after letting her know she could be a little firmer in the pressure.I paid $190 for my first 1 hour massage and a 1 hour massage for a friend.The second time I returned- was 2 thumbs down.I hate to say it but it felt like I was getting a massage from a 5 year old- meaning it was beyond gentle.A nice little buff -if you’re in to that.I get massages for tension relief. If this is what you’re seeking go somewhere else.I’ll be sticking to Texas Massage and Body Works!Oh and I only got 45 mins. Showed up 5 mins early, waited for the therapist for 10 mins. Then after I slid off my dress in 30 seconds once I was in the massage room. I laid in the bed and waited another 5 mins. So I didn’t even get my full hour!And the second massage was $150 (with only a $10 tip :/So annoying when you waste money on mediocre service.Sorry- but it’s a hard NO for me. I went the 1st time to check it out and to purchase a massage for a friend. I typically get massages every month so- so I know what to expect and I make those needs known. The first time I had to ask a …More

Sorry- but it’s a hard NO for me. I went the 1st time to check it out and to purchase a massage for a friend. I typically get massages every month so- so I know what to expect and I make those needs known. The first time I had to ask a couple times for the bed warmer to be turned off. Mind you it’s July in Houston. The first time I asked the massage therapist laughed. I had to reiterate, ma’am can you please turn it off, at this point I was moving my legs from underneath the sheets so she obliged. The pressure wasn’t that great even after letting her know she could be a little firmer in the pressure.

Critical: Communication, Professionalism, QualityI have been a loyal customer of massage envy for years, never missed an appointment and I’m rarely ever late. The former branch manager Tonya was amazing! She would always greet me with a friendly smile and worked with me to ensure the best service was provided. Currently, I have been dealing with high levels of stress and scheduled a session for 1 hour. My wife and I went to go vote early and ended up standing in line to vote for a lot longer than we anticipated. So as a result, I missed my appointment (barely) and was charged the full amount of the massage that I never received. When I arrived at Massage Envy, I explained to the new clinic manager Traya Monquin, that I have been a loyal customer who has never missed an appointment for years and that I only just missed this appointment because of early voting lines being extremely long. I also explained that they were supposed to call me in advance and I received no call or text. Come to find out Massage Envy called the wrong number to inform me of my appointment. I showed her staff my sticker but Ms. Traya Monquin refused to accommodate me. Traya made no attempt to reason or entertain my suggestion of just rescheduling. She accepted no responsibility for calling the wrong number repeatedly. She wanted to charge me for a completely new session which I think is unprofessional and flat out cruel. It is for this reason that I’m giving this place a bad review. You should always be willing to work with your clients, especially when they are gracious and friendly. I think you should also treat long time customers with respect and dignity.I have been a loyal customer of massage envy for years, never missed an appointment and I’m rarely ever late. The former branch manager Tonya was amazing! She would always greet me with a friendly smile and worked with me to ensure the best …More

I have been a loyal customer of massage envy for years, never missed an appointment and I’m rarely ever late. The former branch manager Tonya was amazing! She would always greet me with a friendly smile and worked with me to ensure the best service was provided. Currently, I have been dealing with high levels of stress and scheduled a session for 1 hour. My wife and I went to go vote early and ended up standing in line to vote for a lot longer than we anticipated. So as a result, I missed my appointment (barely) and was charged the full amount of the massage that I never received. When I arrived at Massage Envy, I explained to the new clinic manager Traya Monquin, that I have been a loyal customer who has never missed an appointment for years and that I only just missed this appointment because of early voting lines being extremely long. I also explained that they were supposed to call me in advance and I received no call or text. Come to find out Massage Envy called the wrong number to inform me of my appointment. I showed her staff my sticker but Ms. Traya Monquin refused to accommodate me. Traya made no attempt to reason or entertain my suggestion of just rescheduling. She accepted no responsibility for calling the wrong number repeatedly. She wanted to charge me for a completely new session which I think is unprofessional and flat out cruel. It is for this reason that I’m giving this place a bad review. You should always be willing to work with your clients, especially when they are gracious and friendly. I think you should also treat long time customers with respect and dignity.