Appointments: massageenvy.com
Hours
| Thursday | Closed |
| Friday | 8 AM–8 PM |
| Saturday | 9 AM–8 PM |
| Sunday | 10 AM–6 PM |
| Monday | 10 AM–9 PM |
| Tuesday | 8 AM–7 PM |
| Wednesday | 8 AM–7 PM |
Services
… View moreAddress and Contact Information
Address: 2515 W University Dr Suite 1023, Denton, TX 76201
Phone: (817) 803-6655
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Reviews
Emily Gallo
Terrible management/ownership. I book prenatal massages, I’m 20 weeks pregnant. They messed up my appointment and tried to say it was on me because I didn’t remind them? I booked it as prenatal, management is extremely rude and unprofessional. Would give zero stars if I could!
… morepatty dodd
Therapist was late arriving. Was told it wouldn’t come out of my time, but it did. Then was told since my membership was started in Arlington I would now have to pay an extra 15.00 each appointment on top of my membership. Oh, and on another occasion I made an appointment drove an hour to get there and was told they cancelled but I never received a notification. The absolute worst Message Envy ever and I have been a customer almost 10 years
… moreScott Merritt (Vegan Space Monkey)
Delivered here for doordash. Got paid a whole $2.50 to deliver two pizzas, breadsticks and a 2 liter drink as there was no tip included. Clearly the establishment is anti tipping so please respect their wishes and don’t tip their employees either.
… moreAmy Shead
Terrible management. She was rude to my daughter who quit and I have quit as a result. One of the front desk employees said the manager is the reason they are losing clients.
… moreJill Stover
The receptionist says “but I can rebook you”! That, after me showing up for a 4pm appointment I booked two days ago online and was just told the therapist called in sick this morning. The receptionist curtly told me “we called everyone and left a message”, but no phone call or message for me. Then she tells me that “sometimes the online appointments don’t even get booked” which, when I asked about mine, she shrugs it off. Not a good first impression, between the sour receptionist and the circumstances. I understand therapists get sick, but they had plenty of time to notify me…and if they know their online booking is a problem, why are they taking bookings online? At least an apology was in order for the inconvenience. I wasted almost an hour between prep time and drive time. No, I don’t want to rebook here….plenty of other locations places to get a massage.
… moreB. Strong B. Happy
I had a great experience. Everyone was professional, pleasant and informative. I’m looking forward to the next service!
… moreCassie Mahagan
I called and scheduled a facial appt for same day and asked if it was a problem for yesterdays makeup and was told no she will clean it off. My thoughts were great I get to leave with a clean fresh face. Well that is where the great thoughts stopped. As I went in I was told to sit in a room and wait. Someone finally came and said I need to do the questionnaire. I was doing that and said well I dont really need anything like a “treatment” plan. She said oh ok you can just skip through. Um…..ok so I did what she said and skipped to the end and signed the waiver. Not once have I been asked what type of facial how long of a facial. I WASNT EVEN TOLD THE PRICE!!!!! Fast forward facial itself that I did end up getting was ok. Again NO ONE explained to me what I was getting. I finally asked during the facial what it entailed. I get finished pay my $90 BILL!!!! I was needless to say SHOCKED at the price. Well after I leave I check my face out in the light. They dont show you in a full lit room so you can ACTUALLY see. I STILL HAD MAKEUP on my face!!! Now im not sure how any of the products she used got to my actual skin if there was still makeup. So I decided to call and talk to a manager…..apparently because I did the entire hour she can’t refund my money. WHAT DO YOU MEAN of course I did the hour. Was I supposed to get up in the middle????? She said well we can give you another facial for the same price you paid today(intro price)instead of the regular price. Um….NO why would i go back or tell anyone bout this place. The MANAGEMENT WAS HORRIBLE in handling this. It apparently was MY FAULT!!!!! What ???They offered to do NOTHING ELSE to try and rectify the pro lem. Little did they know had they told me or offered me the add-ons and Extras I would have spent way more money in their Spa. Won’t ever go back to this place or recommend it.
… moreRahnisha Jackson
Critical: ProfessionalismI’ve been here several times and had a wonderful experience until today. I came in for my appointment and waited in line. When i got to the front of the line, the “assistant manager”, Katy thought it was okay to Dismiss me and help the the customer that was just walking though the door. Her reason being is bc i had paper work to fill out. I tried to explain to her that, that was not true, I had been there several times before- hell I’m even a member. She went on with helping the other customer while leaving me talking to myself. It was very disrespectful and rude! Then when she finally comes back to help me she says i didn’t have paper work to fill out. Never apologized for being rude or wrong. She definitely does not need to be working the front. Someone with a little more experience and customer service. I want to move my membership to the Corinth location. Very dissatisfied!Update: The business manager, Barbra Wilson did nothing to resolve or acknowledge the problem. Waste of time even talking to her! Be smart and don’t waste your time or money here! The manager canceled my membership! She acts worse than the front desk employees- very dismissive and arrogant. PLEASE TAKE YOUR BUSINESS ELSEWHERE!I’ve been here several times and had a wonderful experience until today. I came in for my appointment and waited in line. When i got to the front of the line, the “assistant manager”, Katy thought it was okay to Dismiss me and help the the …More
I’ve been here several times and had a wonderful experience until today. I came in for my appointment and waited in line. When i got to the front of the line, the “assistant manager”, Katy thought it was okay to Dismiss me and help the the customer that was just walking though the door. Her reason being is bc i had paper work to fill out. I tried to explain to her that, that was not true, I had been there several times before- hell I’m even a member. She went on with helping the other customer while leaving me talking to myself. It was very disrespectful and rude! Then when she finally comes back to help me she says i didn’t have paper work to fill out. Never apologized for being rude or wrong. She definitely does not need to be working the front. Someone with a little more experience and customer service. I want to move my membership to the Corinth location. Very dissatisfied!
Elaine Herzog
Critical: Communication, Professionalism, QualityThe staff did not adequately explain about auto charges on my I’m 4y credit card after I bought a package for $350.00. Now they refuse to do thatrefund any money. Their facial services were disgusting and they did not address the poor service. I am now stuck wit $130.00 in charges that I will not use because of their unprofessional actions.,The staff did not adequately explain about auto charges on my I’m 4y credit card after I bought a package for $350.00. Now they refuse to do thatrefund any money. Their facial services were disgusting and they did not address the poor …More
The staff did not adequately explain about auto charges on my I’m 4y credit card after I bought a package for $350.00. Now they refuse to do thatrefund any money. Their facial services were disgusting and they did not address the poor service. I am now stuck wit $130.00 in charges that I will not use because of their unprofessional actions.,
Julie Denton
Critical: Communication, Professionalism, QualityApparently massage envy is all about the money. Over the past year, of all the massages I have received at this location and corinth only one was good. It is a complete waste of money. If you try to cancel they give a bunch of other options like freezing your account. But they only give you half of the information about how that works and tell you the other half later. Then if you ask about it all they tell you is “oh, I’m so sorry” although they really aren’t and nothing changes. I don’t understand what happened to customer service but all these young people with no respect or manners need to get it together and learn how to be respectful.Apparently massage envy is all about the money. Over the past year, of all the massages I have received at this location and corinth only one was good. It is a complete waste of money. If you try to cancel they give a bunch of other options …More
Apparently massage envy is all about the money. Over the past year, of all the massages I have received at this location and corinth only one was good. It is a complete waste of money. If you try to cancel they give a bunch of other options like freezing your account. But they only give you half of the information about how that works and tell you the other half later. Then if you ask about it all they tell you is “oh, I’m so sorry” although they really aren’t and nothing changes. I don’t understand what happened to customer service but all these young people with no respect or manners need to get it together and learn how to be respectful.