Located In: Montgomery Plaza
Appointments: massageenvy.com
Hours
| Thursday | 8 AM–10 PM |
| Friday | 8 AM–10 PM |
| Saturday | 8 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday | 8 AM–10 PM |
| Tuesday | 8 AM–10 PM |
| Wednesday | 8 AM–6 PM |
Services
… View moreAddress and Contact Information
Address: 2600 W 7th St, Fort Worth, TX 76107
Phone: (817) 334-0070
Photo Gallery
Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
3 days ago
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Reveal Your Natural Radiance Jan 1 – Mar 31 Wish you could wave a magi…
Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
Related Web Results
Texas Massage Therapy | Facials
Looking for a healthier lifestyle? Let Massage Envy in Texas take you there. Click here to get your customized therapy session started.
Dallas, TX Massage Therapy | Facials
6 Locations in Dallas · Massage Envy – Preston & Forest. 11930 Preston Rd. #150 · Massage Envy – Uptown at West Village. 3699 Mckinney Avenue. Suite 104 · Massage …
Houston, TX Massage Therapy | Facials
Massage Envy – 43rd and Ella. 1210 W 43rd · Massage Envy – Memorial West. 14008 C Memorial Dr. · Massage Envy – River Oaks (TEMPORARILY CLOSED). 1556 W Gray.
Reviews
EA EA
You would think paying for massage would help you relax NOT here !!!! Customer service upfront terrible from thinking they own the place and you is mind blowing. If you give same attitude back they will start saying “ you are being rude and hang the phone “ that’s all they can do. What’s sad only at Fort Worth location Hulen is where you want your money spent. You get customer service that does lie, hang up on you, that makes apt at your convenience and nice. Do not waste your time or money here at this location your stress level will go to the roof with these people here. Also how’s Jessica a manager blows my mind. Zero customer service experience ps she is the one that hangs up on customers if she doesn’t like what you have to tell her !!!! So if manager behaves like that other staff doesn’t surprise me.
… moreMs. Nikki
I’ve been to this location two times and both times the service was not good. However, this last appointment was the worst and my last. I can’t tell you the therapist name because she never introduced herself. She had terrible bedside manner, refused to adjust the pressure of the massage, just pulled t he leg pillow with no warning twice and was just overall not personable and didn’t provide a relaxing environment but that can be said for the waiting area as well. Very sterile and un-relaxing. When I told the front desk that I was not satisfied with my service all they said was “we’re sorry to hear that” but still asked me twice if I was going to leave gratuity which I declined. While I was leaving my therapist was bringing another gentleman back he asked her how her day was going and her response was “good as can be I guess” sounding very much like she hated the fact she was there. Least I know it wasn’t me, she had the same demeanor with him. Overall definitely could give you names of much better massage providers and would not recommend them.
… moreClaudia Villeda
Critical: Communication, ProfessionalismI went there for my birthday. I decided to get a membership which at first I was told it would be $55 a month. My first payment was withdrawn from my account but it was actually $65. I called and was told that since I was only doing a 6 month membership there was no way they told me $55 which is even worse because it was the manager Jessica that signed me up. Tried to cancel since I moved and have not went back since I initially signed up. When I called they said I had another 3 months left to pay when I should have only had one month left. I asked to get a call back, and it took two weeks before I got a call back from Jessica. She was extremely rude and didn’t give me any information. Said I was in a 12 month contract and had to pay for at least 6 months in order to cancel. I asked if I would lose the four credits I had and she said she couldn’t give me that information until I called to cancel. Worse customer service I have ever experienced. Definitely need new management.I went there for my birthday. I decided to get a membership which at first I was told it would be $55 a month. My first payment was withdrawn from my account but it was actually $65. I called and was told that since I was only doing a 6 …More
I went there for my birthday. I decided to get a membership which at first I was told it would be $55 a month. My first payment was withdrawn from my account but it was actually $65. I called and was told that since I was only doing a 6 month membership there was no way they told me $55 which is even worse because it was the manager Jessica that signed me up. Tried to cancel since I moved and have not went back since I initially signed up. When I called they said I had another 3 months left to pay when I should have only had one month left. I asked to get a call back, and it took two weeks before I got a call back from Jessica. She was extremely rude and didn’t give me any information. Said I was in a 12 month contract and had to pay for at least 6 months in order to cancel. I asked if I would lose the four credits I had and she said she couldn’t give me that information until I called to cancel. Worse customer service I have ever experienced. Definitely need new management.
Mollie Ormes
Horrible customer service once you sign up. It’s been impossible for me to cancel my membership while pregnant. They do not care if you just simply aren’t comfortable getting massages while pregnant. They will do nothing but suggest and remind you that they have prenatal massages, even if you have voiced several times that you just simply aren’t comfortable with getting them. I’ve been told one thing by one person and another by another person. They have gone back and forth on what they will refund or not. One time (since I can’t cancel, I just keep freezing my account which I’m still not allowed to use for anything while frozen, even with accrued and paid for credits), they didn’t do my freeze in time even though I had given them the paperwork on time and I was told that they wouldn’t/can’t refund. This time they told me to re-forward the email that was in the required time frame and they will refund. So, which is? You can’t or aren’t allowed or just won’t.
… moreLindsay Crutcher
The staff here is amazing! The front desk people are always kind and helpful & Kristina is amazing! However, this place has smelt like mildew for months now. It is so pungent I can smell it through my mask. This cannot be healthy for patrons or the staff that works here. I understand awhile back there was some AC issues but I feel like 3+ months is enough time to get this issue under control. Over all the space just needs some TLC by the owner…I do hope this can be resolved soon.
… moreMonte Winsett
I booked an appointment for a facial only. I was charged for a microderm infusion. This service was not requested, nor performed. Local management and franchise ownership refused to adjust my credits. Great massages at this location, but has unethical business practices.
… moreChris Roberts
I recommend Shunquia. It was my first time getting a massage ever. It was very accommodating. I was eased into a calming and relaxing experience all the while ensuring I was comfortable throughout the process.
… moreDiane McCarthy
Predatory practices. Do not sign up for membership! There is no end date for the contract and they will continue to charge you even if you cancel the membership. I had to cancel my debit card to get them to stop charging it, now they are calling daily because they can’t get their payment. Stay far away from this company!
… moreRena Walker
Critical: ProfessionalismYes I went there on Mother’s Day with a gift card, I was told it was in my daughter name I did ask if I need to call her the front desk said no. Then I got message and ask would I like to schedule another visit which I paid for an advance. After my 2nd visit they ask for money which I paid for a month ago I told them it was paid for already the supervisor stated it was my fault and I should have bring in a gift card which email to me which I in fact showed them. I will never go back them to try to take my money and act if I stole something from them. I call their corporate office as well.Yes I went there on Mother’s Day with a gift card, I was told it was in my daughter name I did ask if I need to call her the front desk said no. Then I got message and ask would I like to schedule another visit which I paid for an advance. …More
Yes I went there on Mother’s Day with a gift card, I was told it was in my daughter name I did ask if I need to call her the front desk said no. Then I got message and ask would I like to schedule another visit which I paid for an advance. After my 2nd visit they ask for money which I paid for a month ago I told them it was paid for already the supervisor stated it was my fault and I should have bring in a gift card which email to me which I in fact showed them. I will never go back them to try to take my money and act if I stole something from them. I call their corporate office as well.
Itz Tatiana Castillo
Positive: Professionalism, QualityI went there today after the first time since the pandemic started. I was very satisfied with their service and their attention to safety protocols. As the covid cases are rising in the area, this establishment is one of the few places that are still observing safety protocols such as masks, taking temperatures etc. One of the fews places I felt safe to enter. AC worked great and the place smelled very relaxing.I went there today after the first time since the pandemic started. I was very satisfied with their service and their attention to safety protocols. As the covid cases are rising in the area, this establishment is one of the few places that …More
I went there today after the first time since the pandemic started. I was very satisfied with their service and their attention to safety protocols. As the covid cases are rising in the area, this establishment is one of the few places that are still observing safety protocols such as masks, taking temperatures etc. One of the fews places I felt safe to enter. AC worked great and the place smelled very relaxing.