Appointments: massageenvy.com
Hours
| Friday | 9 AM–6 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
Services
… View moreAddress and Contact Information
Address: 250 Randol Mill Ave Ste 300, Southlake, TX 76092
Phone: (817) 562-4433
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
4 days ago
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
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Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Laura Hoke
I just want to share my personal experience with Massage Envy. I was gifted several credits from a friend as a gift. I used them for a couple facials and enjoyed my aesthetician enough that I signed up for their recurring program where you get monthly credits. DO NOT DO THIS!! I have nothing but regret that I did this, and there’s no getting out of it for a year. I was told that I could use the credits and coupons at any location. Wrong. Coupons only work at the home location. I tried to follow my aesthetician to the other location when she switched, and was cancelled on twice, the second time within an hour of my appointment. Keep in mind, they will charge you the full price if you cancel on them, but it’s OK for them to do it to you. I was told that I can transfer credits to others as a gift. Tried to do that today (after being put on hold indefinitely and getting the answering machine twice….), and they notified me of the $10 transfer fee for the first time. It’s just constant with these people. There are way too many options out there for these services…skip this one.
… moreMark R.
Almost impossible to get an appointment for a massage after work hours with a female therapist. The freeze process is borderline scam…you can only do so for a limited time and you will continue to get billed just to keep your unused credits. Try to cancel and they will make the process so difficult that it delays the cancellation. I went in person to cancel and “the printer was broken” so I had to go home, print, sign, return and then be told that it would be another 10 days to process (thus conveniently charging another month). Want to transfer your unused massages? Get ready to pay $10 for each transfer and be told you can only transfer one per person per six month period. Getting nickeled and dimed all over the place. Never again. There are better options.
… moreLea Weaver
Massage Envy on the whole is NOT a super great deal. The prices are really decent, but there are scant appointments to be had at various locations. This one (Randol Mill Ave., Southlake), has more appointments available sooner than any other local location out here in the N. Ft. Worth area.
… moreDavid Bohannan
I showed up this morning to find out my massage therapist had quit. I called yesterday to confirm the appointment. They have very few therapists here. For whatever reason, they struggle to keep staff. This community will easily support a well run business. This is a management issue.
… moreArchitecturalControl Committee
Critical: CommunicationI have gone to this location for many years. I have had wonderful massages with Lemar. He is now gone. He had canceled many massages in the past and then left. He was terrific and the only therapist I would go to. Now, they are down to 3 therapists. One that I will not go to that I had a massage with in the past and it was not good. A second honestly was not recommended by the desk staff (then why keep them?) and a third that is booked up for 2 months. I have not even been able to use my 5 massages that I got for prepaying for a year. I think one has also disappeared from my account too, after all of these cancellations by Massage Envy. I have written a comment on their FB page about the issues with so few therapists and it was deleted. No contact, just delete it and don’t even try to talk to me. This place has huge issues….HUGE. One room had wet carpet for years before it got fixed. I reported it many times. Personnel change all the time. The manager and front desk staff are always different. I don’t know what the franchise issue is here, but you have no control over consistency, communication, or your staff. No one seems to want to work there for any length of time. You are causing your loyal customers to go elsewhere. We must, as you cannot accommodate us in your schedule with 3 therapists, only one that folks really want to go to. Get your act together or you will be out of business. You have a very frustrated client here. You know you have major issues. Fix them!!! I hope corporate sees this and take action. I will be writing corporate too.I have gone to this location for many years. I have had wonderful massages with Lemar. He is now gone. He had canceled many massages in the past and then left. He was terrific and the only therapist I would go to. Now, they are …More
I have gone to this location for many years. I have had wonderful massages with Lemar. He is now gone. He had canceled many massages in the past and then left. He was terrific and the only therapist I would go to. Now, they are down to 3 therapists. One that I will not go to that I had a massage with in the past and it was not good. A second honestly was not recommended by the desk staff (then why keep them?) and a third that is booked up for 2 months. I have not even been able to use my 5 massages that I got for prepaying for a year. I think one has also disappeared from my account too, after all of these cancellations by Massage Envy. I have written a comment on their FB page about the issues with so few therapists and it was deleted. No contact, just delete it and don’t even try to talk to me. This place has huge issues….HUGE. One room had wet carpet for years before it got fixed. I reported it many times. Personnel change all the time. The manager and front desk staff are always different. I don’t know what the franchise issue is here, but you have no control over consistency, communication, or your staff. No one seems to want to work there for any length of time. You are causing your loyal customers to go elsewhere. We must, as you cannot accommodate us in your schedule with 3 therapists, only one that folks really want to go to. Get your act together or you will be out of business. You have a very frustrated client here. You know you have major issues. Fix them!!! I hope corporate sees this and take action. I will be writing corporate too.
J Q
The worst. Cancel my appointments via email/text. Don’t call back to reschedule. Don’t have enough therapists. Don’t have appropriate apmts until March! That’s months away and they still take my money monthly! How is that acceptable business practice?! If you don’t have availability monthly, how can you take my money monthly?! Terrible!
… moreDiana Branson
Been a customer for many years. I had a sudden rate increase a year ago with no notice. My massage therapist was great; however, the establishment customer service is horrible. I cancelled, they have a form you fill out and then require 10 days for , “processing”. Seriously, it is a cancel button on a computer. Horrible, will not ever renew, too many other good places to go.
… moreSarah Robbins
I called the morning of July 31st to schedule a 90 minute prenatal massage and was told it was $68. Just finished my massage and was told it was $83 unless I become a member. There was no mention of membership when I scheduled the appointment. So much for that relaxing massage I just had. Also, massage therapist didn’t address multiple areas I said on the paperwork I wanted massaged.
… moreMisty Moon
This location is a complete wreck. Renewed my membership two days ago, was told by an employee that I would acquire all unused points from my previous account. I then scheduled a couples massage for today . I call to confirm (1 hour before) and was told I didn’t get to keep my previous points. This is why I scheduled two massages today. I was then talked over, yelled at, laughed at, completely disrespected . Due to this lovely act of kindness, I cancelled the couples massage and my membership, and TWO THERAPIST didn’t get paid for that hour. I will never recommend massage envy to anyone. Google their lawsuit …..
… moreLee Sherlock
Horrible experience. Been going to Colleyville, East Southlake, Glade, basically any other location than this one ever since. Have received excellent service from all, especially Colleyville.
… more