Massage Envy

Critical: Communication, ProfessionalismWas upsold on the membership which was marketed to me as monthly (monthly payment, free massage that month with subsequent massaged that month costing less , etc). When trying to exit my membership it was sprung on me that it was a yearly, unbreakable contract. So despite the fact I not longer will be using (or have need of their massages) they intend to collect on the remaining 10 months of my apparently “yearly” contract for the sole reason that they managed to convince me not to read the thing. Store manager called me after I complained, ultimately ending in her smugly telling me she’d speak to her boss and that she was “sorry I didn’t understand the contract”.Apparently this same song and dance happened to two other folks that I know. Reading this review it is also apparent this location has done this to other people a well over the years. Would highly advise avoiding this location, and probably national massage chains in general. There are licensed massage therapists who probably don’t deceive people into contracts, as their reputation means the difference between paying their bills and going into debt. National chains simply don’t care as much about the experience you get.EDIT: The response to my review seems to be automated as I didn’t even receive acknowledgement for the form I filled out. No one has reached out to me and this location continues to bill me monthly. Every single automated response probably follows the same story and serves just to give readers the impression that the location cares about customer experience.Was upsold on the membership which was marketed to me as monthly (monthly payment, free massage that month with subsequent massaged that month costing less , etc). When trying to exit my membership it was sprung on me that it was a yearly, …More

Was upsold on the membership which was marketed to me as monthly (monthly payment, free massage that month with subsequent massaged that month costing less , etc). When trying to exit my membership it was sprung on me that it was a yearly, unbreakable contract. So despite the fact I not longer will be using (or have need of their massages) they intend to collect on the remaining 10 months of my apparently “yearly” contract for the sole reason that they managed to convince me not to read the thing. Store manager called me after I complained, ultimately ending in her smugly telling me she’d speak to her boss and that she was “sorry I didn’t understand the contract”.

Positive: Communication, Professionalism, QualityHad a deep tissue message with Larry who gave me a great workout on my upper body, neck and shoulders where I had been experiencing piercing pain and seeing a chiropractor. He did a wonderful job, and I’m getting some good relief and believing for this healing to continue. He is a believer and I enjoyed sharing our faith. I would definitely recommend Larry if you need this type of deep tissue message. Thank You Jesus and Larry for this relief and healing.Had a deep tissue message with Larry who gave me a great workout on my upper body, neck and shoulders where I had been experiencing piercing pain and seeing a chiropractor. He did a wonderful job, and I’m getting some good relief and …More

Had a deep tissue message with Larry who gave me a great workout on my upper body, neck and shoulders where I had been experiencing piercing pain and seeing a chiropractor. He did a wonderful job, and I’m getting some good relief and believing for this healing to continue. He is a believer and I enjoyed sharing our faith. I would definitely recommend Larry if you need this type of deep tissue message. Thank You Jesus and Larry for this relief and healing.