Massage Envy

Critical: Communication, ProfessionalismI had an appointment scheduled September 1st at 3:00 pm. Upon arrival I was told my appointment was cancelled because my masseuse was sick. I asked why no one contacted me before I drove all the way there and the response was “it just happened”. I was then offered to be contacted when they found another date where they could fit me in. It has now been almost three weeks and I have not received a single call. I have also called and emailed Massage Envy on NUMEROUS occasions and still have not been contacted at all. My spouse spent $100 on a gift card for me that is completely useless. This has been BY FAR the most unprofessional experience I’ve had with a company in the last 5-10 years. I can assure you based on how they handled the entire situation, that this is a very common occurrence for them. Literally choose anywhere else to go.Edit – After Massage Envy messaged below to get my issue resolved, nothing came of it. They could not refund the gift card purchase even after the company themselves cancelled my appointment literally last minute as I was already in the building. Imagine a place designed to make you happy and relaxed having a 3.5 rating on Google. Save your time and go just about anywhere else.I had an appointment scheduled September 1st at 3:00 pm. Upon arrival I was told my appointment was cancelled because my masseuse was sick. I asked why no one contacted me before I drove all the way there and the response was “it just …More

I had an appointment scheduled September 1st at 3:00 pm. Upon arrival I was told my appointment was cancelled because my masseuse was sick. I asked why no one contacted me before I drove all the way there and the response was “it just happened”. I was then offered to be contacted when they found another date where they could fit me in. It has now been almost three weeks and I have not received a single call. I have also called and emailed Massage Envy on NUMEROUS occasions and still have not been contacted at all. My spouse spent $100 on a gift card for me that is completely useless. This has been BY FAR the most unprofessional experience I’ve had with a company in the last 5-10 years. I can assure you based on how they handled the entire situation, that this is a very common occurrence for them. Literally choose anywhere else to go.

Critical: Communication, QualityI have been a member of massage envy for about three years and have gone to multiple locations around the United States, but this location has really surprised me. They continually cancel my appointments, don’t bother to rebook me and when I tried to talk to them about my frustrations the woman on phone didn’t care and emailed me member cancellation paperwork because she didn’t want to have to deal with a simple problem. One would think they would at least try to keep their members. It’s as if they want to go out of business.UpdateThis massage envy is completely erratic, has no continuity between appointments, and minus a couple people, the front desk is ‘difficult’ to say the least. I haven’t had any trouble from the therapists but the front is severely lacking in customer service.I have been a member of massage envy for about three years and have gone to multiple locations around the United States, but this location has really surprised me. They continually cancel my appointments, don’t bother to rebook me and when …More

I have been a member of massage envy for about three years and have gone to multiple locations around the United States, but this location has really surprised me. They continually cancel my appointments, don’t bother to rebook me and when I tried to talk to them about my frustrations the woman on phone didn’t care and emailed me member cancellation paperwork because she didn’t want to have to deal with a simple problem. One would think they would at least try to keep their members. It’s as if they want to go out of business.