Massage Envy

Critical: ProfessionalismI’m not one to post reviews, nor am i upset or angry about the outcome. Although it’s a little disheartening to pay $100+ for a massage and come out with back pain that wasn’t there before. My wife and i got a couples massage on July 22nd and we’re excited since it was my birthday. We also never get massages so we figure the $100/person was worth it. I’ve had good experiences before with this place but this time was different. My therapist seemed to focus only on hard pressure points almost like she was trying to relieve stress. Although she never asked me why i came in while my wife’s therapist did. I didn’t say anything because i just thought that’s how she did her massages. While walking to my car i felt a sudden nerve discomfort and it went away. Only coming back when i moved a certain way. Didn’t say anything because i couldn’t imagine it being from the massage. Well fast forward to day and it has progressed daily until now sometimes breathing wrong is excruciating.Just wish the outcome from going here didn’t turn into this. Nothing wrong. Most likely was just a freak accident with the therapist i had. Maybe she was new i don’t know.I’m not one to post reviews, nor am i upset or angry about the outcome. Although it’s a little disheartening to pay $100+ for a massage and come out with back pain that wasn’t there before. My wife and i got a couples massage on July 22nd …More

I’m not one to post reviews, nor am i upset or angry about the outcome. Although it’s a little disheartening to pay $100+ for a massage and come out with back pain that wasn’t there before. My wife and i got a couples massage on July 22nd and we’re excited since it was my birthday. We also never get massages so we figure the $100/person was worth it. I’ve had good experiences before with this place but this time was different. My therapist seemed to focus only on hard pressure points almost like she was trying to relieve stress. Although she never asked me why i came in while my wife’s therapist did. I didn’t say anything because i just thought that’s how she did her massages. While walking to my car i felt a sudden nerve discomfort and it went away. Only coming back when i moved a certain way. Didn’t say anything because i couldn’t imagine it being from the massage. Well fast forward to day and it has progressed daily until now sometimes breathing wrong is excruciating.

Critical: ProfessionalismThe manager at the Rogers and Fayetteville, Arkansas location is extremely rude. I cancelled my membership but still planned to come in regularly and pay per massage. I referred my mom for a massage and she ended up signing up for a membership last year. However, she was unable to use due to fibromyalgia flare ups. When my mom cancelled her membership she was told she could transfer some of her massage credits so they were not wasted. When she called to transfer two of her credits, she was told it was not policy to do so. When my mom questioned due to what she was told previously, the manager called her a liar and refused to give her name or store number and told her to call corporate. I am appalled at the level of customer service and will never return to Massage Envy and will be telling all of my friends and family to go elsewhere. I will also be leaving reviews on google and Yelp. Massage Envy should be ashamed of how they treat their clientele!The manager at the Rogers and Fayetteville, Arkansas location is extremely rude. I cancelled my membership but still planned to come in regularly and pay per massage. I referred my mom for a massage and she ended up signing up for a …More

The manager at the Rogers and Fayetteville, Arkansas location is extremely rude. I cancelled my membership but still planned to come in regularly and pay per massage. I referred my mom for a massage and she ended up signing up for a membership last year. However, she was unable to use due to fibromyalgia flare ups. When my mom cancelled her membership she was told she could transfer some of her massage credits so they were not wasted. When she called to transfer two of her credits, she was told it was not policy to do so. When my mom questioned due to what she was told previously, the manager called her a liar and refused to give her name or store number and told her to call corporate. I am appalled at the level of customer service and will never return to Massage Envy and will be telling all of my friends and family to go elsewhere. I will also be leaving reviews on google and Yelp. Massage Envy should be ashamed of how they treat their clientele!