Massage Envy

Positive: Communication, Professionalism, QualityIf I could give this place 10 stars I would!!! I have problems with my back, neck and massive knots in my shoulders. The service was superb both managers were super awesome and nice. Alexis was my masseuse and she did an amazing job. She made me feel very comfortable and made sure my body wasn’t exposed in any way. Alexis communicated with me throughout my massage to make sure I was comfy and that all of my trigger points were taken care of. I became a Massage envy member and I will now be booking weekly massages. Super excited to see my progress. I CAN’T WAIT FOR MY NEXT APPOINTMENT!!! ‍♀️♥️If I could give this place 10 stars I would!!! I have problems with my back, neck and massive knots in my shoulders. The service was superb both managers were super awesome and nice. Alexis was my masseuse and she did an amazing job. She …More

If I could give this place 10 stars I would!!! I have problems with my back, neck and massive knots in my shoulders. The service was superb both managers were super awesome and nice. Alexis was my masseuse and she did an amazing job. She made me feel very comfortable and made sure my body wasn’t exposed in any way. Alexis communicated with me throughout my massage to make sure I was comfy and that all of my trigger points were taken care of. I became a Massage envy member and I will now be booking weekly massages. Super excited to see my progress. I CAN’T WAIT FOR MY NEXT APPOINTMENT!!! ‍♀️♥️

Critical: CommunicationI have been to many Massage Envy’s. This place has some of the best feomt desk help and therapist of any. That said, they probably have ” the most incompent” general managers and apathetic owners of any. My daughter and I have been members for years My daughter had 10 massages saved up and got a one and and a half hour massage from Rebecca (one of the best). They charged her 121 dollars. I emailed the owner and hw said that didn’t soind right and he would have the general manager look into the matter. I never heard one thing from the manager. Next time that I was over there, i brought this to the front desk help. She said she would look into it. Still no call. The next time that I was over , another front desk help said that wasn’t right and she would look into it. She looked to see who checked my daughter out. She smiled, and said that the general manager had checked her out. She would give me a response that week. Still no response. I spoke to Rebecca about the matter after my next massage, and she said that we should have gotten her because she would have fixed it. It has now been three months with no response from anybody. I don’t know if it will take a courrt of law to sue for breach of contract or theft, but at this point, I am willing to do whatever it takes to get my money back. Great front desk help, an apathetic owner, and a gen. manager who seems to be completely lost due to total and unconditional incompetence with business and communication skills. I don’t know what it will take to light a fire under somebody’s butt, but at this point I will do it. Watch their business practices. I am not playing games anymore at this point.I have been to many Massage Envy’s. This place has some of the best feomt desk help and therapist of any. That said, they probably have ” the most incompent” general managers and apathetic owners of any. My daughter and I have been members …More

I have been to many Massage Envy’s. This place has some of the best feomt desk help and therapist of any. That said, they probably have ” the most incompent” general managers and apathetic owners of any. My daughter and I have been members for years My daughter had 10 massages saved up and got a one and and a half hour massage from Rebecca (one of the best). They charged her 121 dollars. I emailed the owner and hw said that didn’t soind right and he would have the general manager look into the matter. I never heard one thing from the manager. Next time that I was over there, i brought this to the front desk help. She said she would look into it. Still no call. The next time that I was over , another front desk help said that wasn’t right and she would look into it. She looked to see who checked my daughter out. She smiled, and said that the general manager had checked her out. She would give me a response that week. Still no response. I spoke to Rebecca about the matter after my next massage, and she said that we should have gotten her because she would have fixed it. It has now been three months with no response from anybody. I don’t know if it will take a courrt of law to sue for breach of contract or theft, but at this point, I am willing to do whatever it takes to get my money back. Great front desk help, an apathetic owner, and a gen. manager who seems to be completely lost due to total and unconditional incompetence with business and communication skills. I don’t know what it will take to light a fire under somebody’s butt, but at this point I will do it. Watch their business practices. I am not playing games anymore at this point.

Positive: Professionalism, Qualityit was my first massage and it was great! the ladies at the front desk were very friendly and checking in was a breeze. Megan was my massage therapist and she walked me through everything that was going to happen and she made sure I was very comfortable- from the heated blanket to where/what she’d be massaging. I had an injured back before my session and afterwards I was almost totally healed! I’ll definitely be back.it was my first massage and it was great! the ladies at the front desk were very friendly and checking in was a breeze. Megan was my massage therapist and she walked me through everything that was going to happen and she made sure I was …More

it was my first massage and it was great! the ladies at the front desk were very friendly and checking in was a breeze. Megan was my massage therapist and she walked me through everything that was going to happen and she made sure I was very comfortable- from the heated blanket to where/what she’d be massaging. I had an injured back before my session and afterwards I was almost totally healed! I’ll definitely be back.

Critical: Communication, ProfessionalismBe cautious – bought gift card in person for granddaughter for $65 for 1 hour massage. When she tried to schedule, they told her it would be $115 and she would have to pay an extra $50 because she had been there before. Gloria was rude and offered no resolution except to pay extra. Will never go back.

Be cautious – bought gift card in person for granddaughter for $65 for 1 hour massage. When she tried to schedule, they told her it would be $115 and she would have to pay an extra $50 because she had been there before. Gloria was rude and offered no resolution except to pay extra. Will never go back.

Positive: Communication, QualityEveryone at Massage Envy Conway is always so friendly and helpful! The therapist listen to your needs and make sure you have the best session possible.

Everyone at Massage Envy Conway is always so friendly and helpful! The therapist listen to your needs and make sure you have the best session possible.