Massage Envy

Critical: Communication, ProfessionalismScheduled appointment 3 weeks ago for me and a friend. Received confirmation yesterday. Received a text this morning that the appointment is cancelled. Called, no apology, notta. Very unprofessional. Do not recommend.

Scheduled appointment 3 weeks ago for me and a friend. Received confirmation yesterday. Received a text this morning that the appointment is cancelled. Called, no apology, notta. Very unprofessional. Do not recommend.

Critical: Communication, Professionalism, QualityIF YOU ARE THINKING ABOUT GOING HERE – AVOID A HASSEL AND HORRIBLE EXPERIENCE AND GO ELSEWHERE. BELOW IS MY PERSONALE EXPIRIENCE WITH THE PLACE. I DO NOT RECOMMEND!!!Dear Massage Envy,As a newcomer to New Orleans after living in New York, I was super excited to move home and be back in a state that understands customer service and hospitality. But your business has only disappointed. There is no empathy, no respect, no courtesy, and overall no help from the Harahan, Elmwood Massage Envy front desk.The first time I called to book a massage, they were cold and detached, not interested in offering me service. So I booked an appointment elsewhere. I then tried again – by booking online and avoiding the hassle of speaking with the horrible people from the front desk. Where what I could find was a slot for a month out. I patiently booked the appointment and have been patiently and secretly hoping to have a good experience. But no… of course not! Today, a day before my appointment, I receive a text message (the day before my appointment date). I am informed that my appointment has been canceled and am asked to call a number or reschedule. Like if I were picking up groceries and hadn’t been waiting for this for a month!When I call (hoping for a solution) – guess what? I am presented with poor and horrible de-personalized and cold customer service. There is no empathy, no respect, lack of critical thinking, or solution mindset. Plain old ‘screw you’ attitude. Which quite honestly is wholly unnecessary and infuriating.So I am taking my time to escalate this issue. I find it insulting and disrespectful to my worth and time to be treated this way. In no way, shape or form SHOULD ANY PERSON ever be treated this way. Massage Envy, you offer a SERVICE – like, it’s not a bar that I am calling. Why aren’t your employees educated in empathy and customer service values? I am genuinely speechless dear Massage Envy, is being uncourteous and rude part of your customer service values? Is this the kind of attitude your employees are taught to have? Because this is outright insulting.You are a customer-based company. There are many ways to give a hard no to your clients without making them feel bad. Your employees’ soft skills are laking and tactless. Honestly, I cannot even deal with it. I will not be receiving any service for this company -ever! But as a human and ex-client, I must say this is shameful and needs to be escalated and addressed.Have a blessed day,Mishelle PhillipsIF YOU ARE THINKING ABOUT GOING HERE – AVOID A HASSEL AND HORRIBLE EXPERIENCE AND GO ELSEWHERE. BELOW IS MY PERSONALE EXPIRIENCE WITH THE PLACE. I DO NOT RECOMMEND!!! …More

IF YOU ARE THINKING ABOUT GOING HERE – AVOID A HASSEL AND HORRIBLE EXPERIENCE AND GO ELSEWHERE. BELOW IS MY PERSONALE EXPIRIENCE WITH THE PLACE. I DO NOT RECOMMEND!!!

Critical: Communication, QualityBooked my appointment online. A few days ago. Something told me to call them the morning of the appointment to make sure everything was in order. I call and they have no record of my appointment. I took a screenshot of the online confirmation page and emailed it to them but it was pointless bcuz the girl told me that they were booked and there was nothing that they could do. You would think that she would attempt to try and fit me in. No effort extended on their part.Update: Please do not put my whereabouts on the internet. Hopefully, i don’t have a stalker that I’m trying to dodge. Was it necessary to say what location and the date of my new appointment? Booked my appointment online. A few days ago. Something told me to call them the morning of the appointment to make sure everything was in order. I call and they have no record of my appointment. I took a screenshot of the online …More

Booked my appointment online. A few days ago. Something told me to call them the morning of the appointment to make sure everything was in order. I call and they have no record of my appointment. I took a screenshot of the online confirmation page and emailed it to them but it was pointless bcuz the girl told me that they were booked and there was nothing that they could do. You would think that she would attempt to try and fit me in. No effort extended on their part.

Critical: Communication, ProfessionalismI spoke with a manger by the name Rachel in regards to canceling my membership due to me having Chemo which is a health reason, and Covid I will no longer need any more services at this time, she stated that membership can’t be cancel. I also indicated to her that I spoke with someone in April about canceling my membership which they said was not problem, however, that was never done.Today, I received a notice from my bank indicating a negative charge due to Massage Envy charging a service fee, which put my account in negative. My husband and I are not working and currently unemployed due to this pandemic. Rachel never acknowledge that information that I shared with her, or even offered a refund to me In fact she totally disregard that I ask for a refund and a refund of my overdraft fee due to Envy charging me.Rachel stated that no charges were charge to anyone while the building was closed. I again stated to her that I received a very vague text message on May 12th stating they will not bill for May until they reopen. No reopening date was indicated , nor when billing will resume again. So how would I have known that information without a follow up text, email or phone call stating you will re-bill customers.Rachel I find to be very unprofessional and lacking customer service skills. I asked her for cooperate contact info, or to speak with someone above her, she stated that Nick is her director and he was out. I do need Nick to give me a call or response to my email.Please cancel my membership and I need to be refunded for June.I spoke with a manger by the name Rachel in regards to canceling my membership due to me having Chemo which is a health reason, and Covid I will no longer need any more services at this time, she stated that membership can’t be cancel. I …More

I spoke with a manger by the name Rachel in regards to canceling my membership due to me having Chemo which is a health reason, and Covid I will no longer need any more services at this time, she stated that membership can’t be cancel. I also indicated to her that I spoke with someone in April about canceling my membership which they said was not problem, however, that was never done.