Massage Envy

Positive: QualityI had a massage there for the first time and afterwards ended up signing up for a membership. I don’t have enough time to go once per month so I schedule every other. With that, there was a discrepancy that happened and I ended up having to pay an extra $55, I was not the happiest person. The two employees that I spoke with on the phone were very professional and throughout the conversation/back and forth. The conclusion from those conversations were to have me speak to the Manager. The very next day (today) the manager, Rosie, reached out to me and was so awesome. She offered me two different, great options! Huge shout out to Rosie.I had a massage there for the first time and afterwards ended up signing up for a membership. I don’t have enough time to go once per month so I schedule every other. With that, there was a discrepancy that happened and I ended up having to …More

I had a massage there for the first time and afterwards ended up signing up for a membership. I don’t have enough time to go once per month so I schedule every other. With that, there was a discrepancy that happened and I ended up having to pay an extra $55, I was not the happiest person. The two employees that I spoke with on the phone were very professional and throughout the conversation/back and forth. The conclusion from those conversations were to have me speak to the Manager. The very next day (today) the manager, Rosie, reached out to me and was so awesome. She offered me two different, great options! Huge shout out to Rosie.

Critical: QualityLeading up the appt was fine. Pretty typical. The problems began when I arrived early (as they advised me to) and filled out all the paperwork and they told me the therapist usually runs late. But she said, I will still get my 30 minutes. I was a little perturbed because this is inconsiderate of my time as they don’t know that I don’t have something to do at 745. But, Okay, Fine, I can wait a couple minutes. My appt was at 7 PM. I waited until 7:11 PM and the therapist showed up. I don’t know why they think it’s acceptable to keep a client waiting for no other reason than “she just runs late”. The actual appointment was a 30 minute stretching session. As this was my first, I didn’t go in with any expectations. I would say it was a 6/10. The therapist just went thru the motions but I didn’t really have any problem area’s either. Then she wrapped it up. I checked my phone and it was 7:34! She only did 23 Minutes, after making me wait for 11 minutes and the receptionist promising that I would get the full 30. The only reason I went here was because they’re the only therapist in town that offers stretching, but the service isn’t something I need and safe to say I won’t be returning.Leading up the appt was fine. Pretty typical. The problems began when I arrived early (as they advised me to) and filled out all the paperwork and they told me the therapist usually runs late. But she said, I will still get my 30 minutes. …More

Leading up the appt was fine. Pretty typical. The problems began when I arrived early (as they advised me to) and filled out all the paperwork and they told me the therapist usually runs late. But she said, I will still get my 30 minutes. I was a little perturbed because this is inconsiderate of my time as they don’t know that I don’t have something to do at 745. But, Okay, Fine, I can wait a couple minutes. My appt was at 7 PM. I waited until 7:11 PM and the therapist showed up. I don’t know why they think it’s acceptable to keep a client waiting for no other reason than “she just runs late”. The actual appointment was a 30 minute stretching session. As this was my first, I didn’t go in with any expectations. I would say it was a 6/10. The therapist just went thru the motions but I didn’t really have any problem area’s either. Then she wrapped it up. I checked my phone and it was 7:34! She only did 23 Minutes, after making me wait for 11 minutes and the receptionist promising that I would get the full 30. The only reason I went here was because they’re the only therapist in town that offers stretching, but the service isn’t something I need and safe to say I won’t be returning.