Located In: Baker Hill
Appointments: massageenvy.com
Hours
| Sunday | 9 AM–7 PM |
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–7 PM |
Services
… View moreAddress and Contact Information
Address: 840 Roosevelt Rd, Glen Ellyn, IL 60137
Phone: (630) 790-4400
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
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Reviews
Naomi Marsch
*don’t sign up for a membership* Frustrating that you can’t cancel your membership online, so I had to stop in the specific store I signed up in order to cancel. I filled out paperwork, and the receptionist informed me it could take a week and a half for her manager to get to my paperwork to cancel it. I asked if there was any way to make sure it’s done before my next billing cycle on the 12th and she stated no guarantees. I am in the store to cancel it well before the billing cycle, so I don’t feel it’s unreasonable to ask for it to cancel so I’m not billed again. I said that isn’t very good customer service and then her attitude towards me turned from nice to defensive. No reason to have to jump through all these hoops. Terrible business practices by this franchise.
… moreEddie Eddie
They are dishonest, incompetent, or both.
… moreEdward Thomas
The GlenEllyn location was a horrible experience! I booked a prenatal appointment for my girlfriend and recieved a cancellation the day before after a 1 month wait! Then I was told when I called they told me that they would put me back on a waiting list and that was 2 weeks ago! This company needs to go out of business
… moreanthony ivkovich
I’ve gotten plenty massages from this location, by far my most favorite. The manager taylor was super nice and caring. She was super professional and so was everyone else there. Will come back to this location again.
… moreAngeles Kasper
Critical: CommunicationI was talked into a membership and was led to believe that the credits do not expire. I wasn’t able to get the time slots that I wanted and needed, so I decided it was best to cancel and use what I had already accrued. When I cancelled, I was told that I needed to used what I have within 60 days. That was news to me. So I prebooked the 4.5 credit hours and cancelled.The last appointment was cancelled mysteriously out of nowhere. When I called they said that the massage therapist got a new job. So I asked to reschedule, they said fine, but since I am no longer a member, I have to pay the full price. I was like where did my last 1.5 credits go?! I spoke with the assistant mgr and she said that it was already used. WHAT?This place is an absolute sham. Waste of money, poor communication, mismanaged. I’d be fine if they were upfront about the entirety of the membership process. Be warned. I somehow got scammed out of credits that I somehow cannot use any longer. I was talked into a membership and was led to believe that the credits do not expire. I wasn’t able to get the time slots that I wanted and needed, so I decided it was best to cancel and use what I had already accrued. When I cancelled, I …More
I was talked into a membership and was led to believe that the credits do not expire. I wasn’t able to get the time slots that I wanted and needed, so I decided it was best to cancel and use what I had already accrued. When I cancelled, I was told that I needed to used what I have within 60 days. That was news to me. So I prebooked the 4.5 credit hours and cancelled.
Tim Pineda
First time getting a massage here and it was NOT a good experience. I showed up went through my consultation and said I’m here because of my hip flexor. It’s tight I have knots and that’s what I need worked on. I got about a 45 minute massage and Rita never once massaged my hip flexor. I brought it up multiple times but it was never worked on. I left with the same problem I walked in with. Waste of my money. I wanted to sign up for a membership but after this experience I will stay far away from a massage envy… How do you ask what the problem is and then completely ignore the troubled area. Not a good business model
… moreEdward Kim
I asked to put a freeze on my account, which is “allowed” per their policy. Except when you ask for this, they drag their feet and pretend that your paperwork got lost or whatever, so that they don’t actually have to go through with it. Feels very scammy.
… moreJen Kamrath
Positive: Communication, Professionalism, QualityVery nice place. Erin did an awesome job on my massage. I’ll definitely be back and will most likely be purchasing a membership as well. Thank you for the great experience!
Very nice place. Erin did an awesome job on my massage. I’ll definitely be back and will most likely be purchasing a membership as well. Thank you for the great experience!
Victoria Anderson
The manager Taylor is amazing. Some of the best customer service I’ve ever had! Highly recommend talking to Taylor for any membership needs!
… moreRyan Carlson
They’ll give you the run around when you try and cancel. They’ll inform you at cancellation that you will not be charged again as you’ve been a member for longer than a year, then they submit another massage charge the following month. You know the routine – call up and talk to a worker, get promised a call from the manager to take care of the account – no call ever comes. Continue calling until you do get ahold of the manager, who then could care less and tells you there’s nothing they can do because your year somehow does not qualify. If you enjoy giving your money to companies that will lie to you until you have to block them from your credit cards, then go ahead and sign up
… more