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Located In: The Shops at Fox River
Appointments: massageenvy.com
Hours
| Sunday | 10 AM–6 PM |
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–6 PM |
Services
… View moreAddress and Contact Information
Address: 2936 Commerce Dr, Johnsburg, IL 60051
Phone: (815) 385-3001
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Reviews
Richard Zeman
Our visit to the McHenry/Johnsburg Massage Envy was wonderful! The staff was professional, competent and FUN.
… moreMichael Ferguson
Plenty of really great therapists. Always clean and never any scheduling issues.
… moreC.J. DiVito
The reviews are miss leading personally. I wouldn’t pay too much attention to the older ones. Raquel was amazing and the girls at the front desk were really nice. The only complaint I have was during the massage there was one song that was playing and honestly I couldn’t tell if it was a guitar or some kind of similar instrument but it was an obnoxious song . Like I was vibing with the chill music and this song came out of no where and was more upbeat and out of place. Don’t get me wrong if I wasn’t in a massage place, I would have actually liked the song. I just thought it was an odd song to have on the list and then back to zen waterfall music.
… moreKelli Sobczak
My husband was in a motorcycle accident and was not cleared to use massage services for an extended period of time. No matter how many times we tried to cancel the monthly subscription, via fax and in-person, we were told he could only deal with one manager who was spread among several locations. He left message after message, and sent fax after fax authorizing his cancellation. We sent them from different locations after verifying the managers name, location and fax number. We tried to cancel for approximately a year, and we were assured it was terminated, until we were debited again the following month. We were told the manager would call us back, and didn’t. I was present when he tried to cancel it in person, several times. Notes would be left for the manager on a notepad. Meanwhile, massages were accumulating and not being used. After it was finally canceled, we were reassured that the remaining 20+ massages could be used because it was terrible customer service. It was very hard to get appointments during non-working hours and we still had several massage credits left prior to the 2018 closing. We were told not to worry… that we could keep the remaining massages after new ownership had taken over. We were PROMISED by management that we would be able to use them… and guess what happened when I called today 6/10/19. Jenna (Jenny?) likes to cut people off… and she will remind you that new ownership doesn’t have to honor old commitments. All they had to do was place a note in the account that we were told the services would expire. Never got that call or a message. I specifically remember being told that they “would definitely transfer when new ownership takes over.” Thanks for being screwed over for literally… years!
… moreMaggie Dort
This location cancelled two of my appointments within a week’s time….right before my wedding. I understand there are family emergencies but the fact that this place doesn’t have enough staff is a big problem because I have such a busy schedule and plan weeks in advance. So if you’re like me, and need reliability, schedule with Lake Zurich. They have more staff and longer hours. I won’t be scheduling with this location again.
… moreCristina Martin
Got a couple gift cards for here from my husband for Christmas. The place is really nice, super clean and everyone is very welcoming. The girl that did my massage did a fantastic job I will definitely go back!
… moreSamantha Guasta
I’ve been seen by many therapists at the McHenry/Johnsburg location and this is because it’s hard to book with one therapist due to possible high turnover or limited scheduling with a particular therapist. I don’t think the therapist techniques are consistent as some are variably different in pressure and how they massage. It seems like many are right out of school and need additional training and/or experience. When I walk in it also feels like I’m walking into a sorority, college town or somewhere unprofessional. For example, I was seen by Melinda who is very timid and felt I received a back rub versus a message. I appreciate that I can call and usually be seen by someone within 24 hours, but generally not by my preferred therapist.
… moreCheyenne Damaske
Can’t believe this place. Wish I could give zero stars… ya know I HAD an appointment, I got the confirmation call and showed up 15 mins before my appointment and they were completely closed. No notice nothing! I called back a few days later completely upset because that was mine and my boyfriends birthday presents, I talked to the manager and after explaining my concerns and frustration. She’s told me she’d call me back… needless to say she never called back… I drove by the other day and they were shut down until further notice… so I never got any word back or anything and I’m still upset.
… moreKeeley Allen
Should have never signed up for the membership. I’ve had it 10 months but only had 3 massages. Unless you know your schedule in advance I wouldn’t rec this place. It’s impossible to get an appointment. I’m a single mom and just cannot plan far enough ahead to make it work.
… moreRyan Braschko
I had an appointment for October 14th. I did not recieve a confirmation call, thought they forgot to call, (this has happened in the past) so I go there on Sundsy October 14th and all there is is a closed down store front with a sign that says temporarily closed.
… more