Appointments: massageenvy.com
Hours
| Friday | 9 AM–9 PM |
| Saturday | 10 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday (Washington’s Birthday) | 9 AM–9 PM Hours might differ |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
Services
… View moreAddress and Contact Information
Address: 1595 Grand Ave Ste 215, Billings, MT 59102
Phone: (406) 256-9000
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Last Updates
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Reveal Your Natural Radiance Jan 1 – Mar 31 Wish you could wave a magi…
Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Ali Gholizadeh
The whole process involved with making an appointment was a nightmare to begin with. Once I arrived early as requested to fill out paperwork I waited at least 30 minutes before the lovely receptionist walked in and told me the therapist had not even shown up to work yet. Don’t even know how their services are but I guess their reputation precedes them.
… moreKaylee M
Although I really liked my specific massage therapist at this facility I unfortunately developed a very negative opinion of Massage Envy as a whole. I moved out of state and went through a total nightmare trying to transfer my membership (Covid didn’t help with this). Long story short, it was a combination of being bounced back and forth between each locations while managers just kept directing me to the other repeatedly while no solution was ever achieved. I moved again and have 13 credits accrued that I will never be able to use due to not having a ME in my community and they will not refund credits. They will keep approximately $900 worth of credits I can’t use but could have used if someone was better able to help me transfer my membership to begin with. Not a very customer friendly policy. I’ll also add that the employee hung up on me before our conversation ended and I wasn’t even yelling yet…… 😉
… moreLindy Lancaster
I forgot to mention how it takes a month and a half to even get a massage. So if your back gets sore and you need to get in for a massage- too bad!!! They don’t care whatsoever. (Except when you are a brand-new client).
… moreToby-Jeanne Almy
They are seeming always “too busy” to take another booking.. all other massage envy locations I know of even accept walk ins, don’t waste your time with this one.
… moreJayne Bryant
Critical: CommunicationVery disappointed. I made my appointment for the soonest available which was 45 days out. Just to receive a phone call a couple hours before my appointment to tell me they had to cancel. They offered no solution other than waiting another month for the next available appointment. Tried to get ahold of the manager but was unable to reach Carmen who is in the Missoula store. When I get online and see the reviews with similar problems it is very frustrating. I would highly recommend not booking here they are so “busy” they don’t seem to care.Very disappointed. I made my appointment for the soonest available which was 45 days out. Just to receive a phone call a couple hours before my appointment to tell me they had to cancel. They offered no solution other than waiting another …More
Very disappointed. I made my appointment for the soonest available which was 45 days out. Just to receive a phone call a couple hours before my appointment to tell me they had to cancel. They offered no solution other than waiting another month for the next available appointment. Tried to get ahold of the manager but was unable to reach Carmen who is in the Missoula store. When I get online and see the reviews with similar problems it is very frustrating. I would highly recommend not booking here they are so “busy” they don’t seem to care.
Connie Palmer
They will autopay on time monthly for their payment, but they cannot provide a service. I was on a waitlist each month and never could be CONFIRMED for an appt. It is very frustrating, and you cannot get out of your contract even though they cannot provide you a monthly service. Froze my membership for 6 months is all I could do, hopefully things get better by then.
… moreLynsey Hagan
I’m not sure why I pay for a membership here with how yanked around I feel at the front desk sometimes. When I first got a membership here, specifically for chemical peels, the front desk lady said I had to have a regular facial before I could have a chemical peel to “see how my skin responded”. Which after talking to my estheticians I found out I didn’t need, I could’ve just had a sensitive chem peel to begin with. Chem peels out of state have always been 1.5 credits and although this location hasn’t always had that as an option, I’ve was told by my esthetician they just started that, and I was able to pay that way at my last session. In recent past I’ve always used my one credit(65) and charged the rest of my service on my card(45$). Well tonight the system was “updated during covid” and now I can only use 2 credits for my service, essentially making me pay 20$ more for my service. I wish I had never signed up for the membership but the only reason I’ve kept going is because the estheticians have always been great (with the exception of 1 who would do a session under 20 minutes, but that’s another story). I’m just annoyed and irritated with the inconsistency. Anybody else experience weird things at this location?
… moreE. Suzanne Justice
The front desk is always so inviting with smiling faces and attention to detail! The tranquility room was cozy and such a nice way to relax before my massage! Christen was so awesome! Her pressure was perfect! If you are looking for someone that can work out your neck, shoulders, and upper back, she is highly recommended! She was professional, knowledgeable, and has great energy! I walked out feeling so renewed, relaxed, and refreshed!
… moreJessica Raville
Showed up for my appointment that I had booked several weeks in advance, was told I didn’t have one at all! They had no explanation for where my appointment had gone and dealt with the situation very unprofessionally. And on top of that it was dark and dirty inside (so maybe it was a good thing I didn’t have an appointment after all). Also, I had gotten massages there about a year ago and it was nothing like it is now, it used to be a bright and cheerful atmosphere with great management. It was the complete opposite this time! Very disappointed and will not go back and would not recommend this place to anyone I know.
… moreTaylor Flores
The days I have massage booked are the best days of the week! It’s always something nice to look forward two after a long week of work!
… more