Appointments: massageenvy.com
Hours
| Thursday | 9 AM–10 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 10 AM–10 PM |
| Monday (Washington’s Birthday) | 9 AM–10 PM Hours might differ |
| Tuesday | 9 AM–10 PM |
| Wednesday | 9 AM–10 PM |
Services
… View moreAddress and Contact Information
Address: 3225 Vicksburg Ln N Suite D, Plymouth, MN 55447
Phone: (763) 550-1600
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Last Updates
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
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Reviews
Diana Glade
I am a member at Massage Envy in Plymouth, MN. This morning I awoke with a sore throat, so I thought I should probably not have my massage this afternoon. I reached out to the location and let them know I had a cold and that I should probably not come in. I asked if I could cancel. They cancelled my appointment and charged me 50 % of the cost. I ended up speaking with the director (I don’t remember her name) who held firm to charging me. I told her if they were going to charge me, I would happily come in for the session and she said they could not, since I already told her I had a cold. Her unwillingness to work with me regarding the situation is completely unacceptable. I could have gone in for my massage without saying a thing and potentially exposed my therapist but I did the responsible thing by attempting to cancel my appointment. I absolutely should NOT be charged for trying to keep the employees healthy and unexposed! You would think that post COVID they would do more to keep their employees safe by allowing same-day cancelations due to sickness. Their policy indicates that they don’t care if their clients come in sick.
… moreMarilyn Turbett
I have a membership with massage envy. Last month I had to cancel at 8 AM the day of the massage because I was having a coughing attack. I was charged for the massage appointment because I did not cancel at 10 the previous night. Today they are charging me again for a missed appointment I had down for 1030 they sent me a math text message they said it was at 9 o’clock I have it down as 1030 They are still going to charge me for this appointment I am so p***** off at massage envy now I have to go in and cancel my membership and they will discuss what happens possibly a fee fine again
… moreGoogle User
Alex (Director) cancelled all my appointments without my consent because I said being canceled three times in a row is unacceptable. Alex said it was fine because I was rescheduled which is not true. Having to wait another 2 weeks for your next regular appointment is not being “rescheduled”. I get massages every 2 weeks. This location is poorly managed and was constantly ruining my massage schedule. No one called me to inform me that my last appointment was moved to 30 minutes sooner, so I missed part of it. You can have an appointment for 4 months out and it be canceled last minute because a massage therapist puts in for vacation. Trying to get another appointment is near impossible because they’re short like a dozen massage therapists. I told them they shouldn’t schedule so far out, and massage therapists should put time off in BEFORE booking a customer’s appointment. I also suggested giving customers set days/times monthly, every 2 weeks or what the customer wants. I expressed these concerns with Alex, MacKenzie (GM), and Sammy all of which in one way or another said that’s how we do things here. They don’t care about customer satisfaction and if you say you’re going to contact corporate, they will just cancel you. I guess they feel like they have an endless supply of customers and can just delete the ones that complain. Alex also refused to let me talk to the owner or a regional manager. Alex laughed at me and said my corporate complaint will just bounce back to the Plymouth location and it will be pointless. I’m still going to do a complaint so ME Corporate knows how poorly this location is run. Massage Envy is 5 stars in Florida. It’s FAR from relaxing here. Who knew getting a massage every 2 weeks could be so stressful. This place needs new management that is MATURE (doesn’t hang up on customers and can take constructive criticism), professional, and listens to its customers. I’m going to upgrade myself to a better company. There are so many massage places that are more upscale and closer to my house.
… moreMary Drontle
I actually got back to my car and looked at the time and it was 30 min for a 60 min massage with the girl.
… moreLinda Casey
The massage was great and she listened to my needs. I was concerned that she seemed to possibly have a head cold as she was sniffing during our session. I would have felt safer if she wore a mask.
… moreAmanda Maijer
I booked an appointment about 3 weeks in advance (they’re super busy which is fine!). I did so over the phone and talked to a live person. I ended up getting a babysitter and everything, show up for my appointment and there’s no appointment on their schedule. There was no apology. I get things happen and they offered to schedule me another appointment the next day. I told them they could put my name down but it’d depend on if I could get a babysitter again – this was all at like 5pm. I called them as soon as they opened in the morning and let them know that I wasn’t able to get a babysitter and find out later on that they still charged me their same day cancelation fee when they’re the ones that messed up in the 1st place!! My husband called and asked to speak to manager about the situation, we never got a call back. THIS IS THE 2ND TIME THAT IVE SCHEDULED AT THIS LOCATION ONLY TO HAVE THE APPOINTMENT “LOST.” DO NOT SCHEDULE HERE!!
… moreal jensen
Rebecca did a superb job on me! I’m booking her again but it will be 3 weeks. Some other folks also had a similar experience.Al
… moreRachael Nelson
Positive: Communication, Professionalism, QualityI have been a member for over 10 years. With my fitness regimen, my body requires deep tissue for recovery. Tsia always identifies the area requiring extra attention and I feel amazing after his massage. I highly recommend his services.
I have been a member for over 10 years. With my fitness regimen, my body requires deep tissue for recovery. Tsia always identifies the area requiring extra attention and I feel amazing after his massage. I highly recommend his services.
Bianka Salgado
This massage envy location is amazing! I have only amazing things to say about them. I’m always greeted with smiles at the front desk. They are always accommodating. Alice is hands down the best esthetician ever! I signed up for their 12 month program and it’s made my day every month to come here and relax. Thank you!
… moreBabu Sambamoorthy
My massage was with Katie. She was friendly and attentive to my specific needs, but an hour message ended up only being 40 mins. I don’t think this is what people expect when they pay for a 60 min massage. I see others expressing the same frustration and I don’t think this was anything unique to Katie but Massage envy needs to address this, else they lose my business forgoing forward.
… more