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Located In: Maple Grove Crossing
Appointments: massageenvy.com
Hours
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday (Washington’s Birthday) | 9 AM–9 PM Hours might differ |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
Services
… View moreAddress and Contact Information
Address: 8091 Wedgewood Ln N, Maple Grove, MN 55369
Phone: (763) 425-1777
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Last Updates
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
Join Now & Get a New Member Starter Kit! Jan 2 – Mar 31 Sign up for a new 12-month…
Jan 2, 2023
Reveal Your Natural Radiance Jan 1 – Mar 31 Wish you could wave a magi…
Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Massage Envy Spa at 321 S. Washington Ave. offers customized massages in Minneapolis, MN and the nearby area. Book your appointment today.
Massage and Facials in Minneapolis-St. Paul
Massage Envy – Golden Valley. 7704 Olsen Memorial Highway Golden Valley, MN 55427. (763) 543-1000 ; Massage Envy – Minnetonka. 13185 Ridgedale Drive Minnetonka, …
Reviews
linda m
Beware. Contract – you sign up – they aren’t staffed appropriately to fulfill your monthly sessions obligation. They have plenty available during the day – but at night…not great if you work
… moreGoogle User
The whole point of a massage is to relax you and this location is nothing but wasted time and stress. Sarah (manager) is absolutely useless in handing any customer concerns. When I first moved here, I booked a bunch of appointments. This location never answers the phone, so it was a struggle to get someone on the phone. I came in for my first session and was told the massage therapist doesn’t use the Hyperice massager, so they canceled my appointments and didn’t even let me know. I found out later that person refused to use the Hyperice massager way before my appointments were scheduled. Then I had Martha who was a wonderful, top notch massage therapist but she moved back to CA. One of my appointments with Martha was canceled but I came in because no one bothered to let me know. Sarah’s response to customer complaints is an “oh well” approach and blaming staffing issues. Staff doesn’t want to work evenings or weekends. No apology, no compensation. I told the Woodbury location manager who was at this location training staff and she was apologetic and gave me a free 30-min session for my troubles. Why would another manager be training Sarah’s staff anyway? Then I was put with Chad. One night Sarah said, “we’re trying to find another therapist for you because Chad doesn’t feel like he’s a good fit for you.” Chad never mentioned this to me. The reason is Chad didn’t want to work evenings. They have evening/weekend appointments but discourage staff to book them. Then when there are no appointments, everyone gets to go home. I never said anything until after this event occurred, but for the record Chad acted very fake towards me and just gave average massages. He told me I have a “lightning bolt of tension” and that a prossage/Biofreeze application was needed. He could have easily added that 10-minute application as I was his last client for the evening. I guess they don’t care about the customers or making extra money. Chad may have been there for many years, but he is not skilled nor professional. I complained to corporate. Sarah’s response was to cancel all of my appointments and attempt to cancel my membership. She said there are no therapists at the Maple Grove location for me. This location should just be shut down. The therapists run the show and do whatever they want. Sarah caters to the therapists and ignores the customers. It really makes the brand look bad. The owners own multiple successful locations in the south so this location I guess doesn’t matter to them because the owners never bothered to call me.
… moreLisa Miller
Worst massage and experience I think I’ve ever had. I got there 10 min early and sat there for over 20 Mi minutes before someone had me start my paperwork. My massage was supposed to be 90 min and didn’t even last 75 minutes, and that’s with changing before and after. Massage was less than mediocre. There are a ton of places to go around maple grove, step up your game Massage Envy.
… moreLynne Ogg
Poor communication regarding prices. I would have some a longer massage had I known, but maybe it was good I didn’t because my neck is so messed up after the massage I can’t turn it. One of the worst massages I’ve ever had. Very poor technique.
… moreJohn Girtz
Company policy is the worst. I have 90 minutes left there that the staff can not allow me to use because company policy will not allow me to use up the credits I have already paid for without an active credit card on file (for them to pull more money out). I am trying to use up me credits because after you cancel your membership, your credits expire in 30 days. I had a 90-minute massage scheduled today and I have 90 minutes of credit that they have already pulled from my acct. I walked in today for my 11AM appt and was told that because I did not reply to the text they sent and because I do not have an active CC on file, they canceled my appt. This to the worse Company Policy . Not good for the consumer. Buyer beware if you sign up for a program here. Easy to sign up. VERY Hard to get out without loosen money or spending more. Nice People but BAD company policy.
… moreCourtney Christopher
I’m usually one who likes to leave reviews when I have had a positive experience, however, this experience was so terrible I figured I had to do my due diligence. I cancelled my membership here back in January 2022 due to inability to schedule and the fact that I had moved, or so I thought. Apparently, they lost my cancellation paperwork, and I noticed my card was still being charged. I attempted to call the Maple Grove location many times, with no answer, left a message, no callback. Attempted to contact the Plymouth location since no one answers the phone over at Maple Grove, which they also confirmed, and indicted they could not help me since they are franchised. I FINALLY reached a nice lady named Josie at the Maple Grove who told me her manager would be in the next day and would give me a call back. Well, that day came and went, and no one called. I followed up the next Monday and someone actually answered the phone, a woman named Sara, who refused to tell me if she was a manager or not. Instead of apologizing for not processing my cancellation properly and discussing the payments that had been taken out of my account and the credits remaining which I was utilizing, she continued to argue with me the entire time back and forth getting absolutely nowhere. Not only did she not apologize for their lack of processing my cancellation properly, but then wanted to charge me for services after the fact and accused me of a “witch hunt” when I asked for her name since I clearly needed to take better records of my interactions with this place. Completely unprofessional and I would personally look elsewhere for massage services.
… moreBen Larson
Either your filter on your website isn’t working or you’re actually booked up through the beginning of 2023. Can’t find a single appointment ANY day or time based on “my preferences”. Can someone confirm if they’re ACTUALLY booked? Hoping this is a mistake or else I’ll have to go elsewhere.
… moreGrace M
Critical: Communication, QualityDon’t waste your time. I’ve scheduled a massage there twice now. Both times I re-arranged my work schedule to make the appointment work and both times they canceled the massage at the very last minute. (Not covid related either time, just poor scheduling and staff)Save your time and go somewhere reliable. I highly recommend Just For Me spa in Stillwater, it’s a bit of a drive, but worth it compared to this joke. It’s unfortunate because I get a massage every month and was trying to find somewhere closer than my regular Just For Me Spa, but Massage Envy made me a lifetime customer anywhere else but there.Don’t waste your time. I’ve scheduled a massage there twice now. Both times I re-arranged my work schedule to make the appointment work and both times they canceled the massage at the very last minute. (Not covid related either time, just …More
Don’t waste your time. I’ve scheduled a massage there twice now. Both times I re-arranged my work schedule to make the appointment work and both times they canceled the massage at the very last minute. (Not covid related either time, just poor scheduling and staff)
Rhylee Marie
Horrendous. Called many many times, multiple times a day to try and rebook the appointment THEY canceled on me an hour before my appointment time. Manager was incredibly rude and very unhelpful. Essentially called me a liar because her front desk staff couldn’t do their job and she didn’t know I called…. Ridiculous. Ended up calling Plymouth who got me in the NEXT day. Also contacted corporate and to elevate this ridiculous customer service. WILL not ever be back.
… moreJason Herdegen
Overall a bad experience with a membership. The massages received over the past couple of years are decent. The sessions I’ve had with therapists that smoke are super unpleasant.
… more