Located In: Ridgehaven
Appointments: massageenvy.com
Hours
| Thursday | 10 AM–8 PM |
| Friday | 10 AM–8 PM |
| Saturday | 10 AM–6 PM |
| Sunday | 10 AM–6 PM |
| Monday (Washington’s Birthday) | 10 AM–8 PM Hours might differ |
| Tuesday | 10 AM–8 PM |
| Wednesday | 10 AM–8 PM |
Services
… View moreAddress and Contact Information
Address: 13185 Ridgedale Dr, Minnetonka, MN 55305
Phone: (952) 955-8484
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Last Updates
Bears aren’t the only ones hibernating in the winter. If the only real moving you’re doin…
Jan 19, 2023
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Jan 2, 2023
Reveal Your Natural Radiance Jan 1 – Mar 31 Wish you could wave a magi…
Jan 1, 2023
Put a little wellness in the world with a gift card from ME. Gift cards are the perfect gift for a…
Nov 30, 2022
#DYK that you can get an amazing, professional facial at your nearest Massage Envy…
Oct 26, 2022
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Reviews
Tanner
Used to have good experiences here. Lately it’s been impossible to schedule any massages and my past two that I scheduled were both cancelled on me. I scheduled the first one back in October and waited until December for the massage to only be cancelled. Scheduled another one for January only for it to be cancelled as well. I ended my membership and guess what? There is no way I’ll be able to use my accrued services since scheduling is impossible. Don’t waste your time here it’s almost a scam.
… moreCasey McCulloch
I love this location. I drive past multiple Massage Envy’s that are closer to home to come to this location. The staff are friendly and super helpful. The therapists make sure you are comfortable and adjust to your preferences. The front desk team explained the perks of membership without making me feel pressured to join. LOVE IT HERE!
… moreKris Blesi
I can help to improve your appearance online, through my services we provide follow up systems to reach out to customers, after you have provided them an enriching positive experience. Then, in my experience, they have been happy to provide a glowing review!
… moreChristopher Scott
My wife and I went here because she got us each a 90 minute massage for my birthday. My wife had a great experience. I on the other hand had a terrible experience. The masseuse I had was late starting the appointment. Then ended the session after 10 min. Her excuse was that her iPad wasn’t working. I get it that she probably wasn’t feeling good and needed to stop. Fine. But the front desk made zero attempts to recover from this. They made no attempt to get another masseuse. They made zero attempts to reschedule. They only said we won’t charge you for today. Of course you won’t be charging me. You didn’t render any services. I am not going back to this franchise. This isn’t the first issue I have had with them and this was a reminder of why I decided to stop using their facilities.
… moreDeMarco Hunter sr
I will never book an appointment here again. I called to book my wife a surprise back facial paid $120 for this service. My wife called me on her way out they gave her a basic facial for the same price. I don’t mind because she looks beautiful but she has been complaining for months about the skin on her back so I did this for her so it meant something to me too get this done for her. So I called them and asked why she didn’t receive the service I paid for and the rep says to me well we decided to customize the appointment, placed me on hold and charged my card before finishing the complaint. Then she picks the phone back up says so what do you expect from me and I say at least apologize and she hangs up on me. Wooooow never ever again but happy Mother’s Day ladies!!
… moreJoe Delgado
Updating my review, as I have been very pleased with my experiences over the past few months. Picking up the phone and calling them does wonders, and the staff has been very friendly and helpful. Good value and would recommend calling and getting things booked out for a consistent day/time over a few months.
… morecharlie
First time getting a massage. The staff was very friendly and made me feel comfortable. I was a little nervous due to having previous shoulder surgeries. The masseuse was professional and was cautious around my bad shoulder. The masseuse found every knot and problem area without me having to say anything, it was wonderful! All in all, it was a great experience. I left feeling like a new man. I highly recommend this location.
… moreSara
Critical: Communication, Professionalism, QualityHorrible!! Don’t come here because they don’t care about your concerns. I called to get a microderm facial, and was very clear about it, but SOMEHOW it got lost in translation with the front desk person, her name is Jessica. Half way through my facial, I realized that I was just getting a regular customized facial, and not the microderm facial I asked* and booked for. I was extremely upset. The manager called me today to pacify me with a one free “add-on” as a way of saying sorry. My time and MONEY was wasted. And add-on isn’t going to cut it. They weren’t willing to offer a solution that would be of the same or similar value that I spent on the facial! I’m heavily thinking about just canceling my entire Massage Envy membership. This is not ok. Don’t go to the Massage Envy in Minnetonka, I don’t feel valued as a customer. Especially by the manager. This was my first time ever going there, what a terrible experience!Horrible!! Don’t come here because they don’t care about your concerns. I called to get a microderm facial, and was very clear about it, but SOMEHOW it got lost in translation with the front desk person, her name is Jessica. Half way …More
Horrible!! Don’t come here because they don’t care about your concerns. I called to get a microderm facial, and was very clear about it, but SOMEHOW it got lost in translation with the front desk person, her name is Jessica. Half way through my facial, I realized that I was just getting a regular customized facial, and not the microderm facial I asked* and booked for. I was extremely upset. The manager called me today to pacify me with a one free “add-on” as a way of saying sorry. My time and MONEY was wasted. And add-on isn’t going to cut it. They weren’t willing to offer a solution that would be of the same or similar value that I spent on the facial! I’m heavily thinking about just canceling my entire Massage Envy membership. This is not ok. Don’t go to the Massage Envy in Minnetonka, I don’t feel valued as a customer. Especially by the manager. This was my first time ever going there, what a terrible experience!
Becky Hamilton
Critical: ProfessionalismI’ve never had a business charge for missing an appointment. I work overnights as a nurse and after working five 12 hour shifts, I overslept my alarm. Life happens amd consideration should be made. I will never use Massage Envy again and will make sure others are aware of thier poor service.
I’ve never had a business charge for missing an appointment. I work overnights as a nurse and after working five 12 hour shifts, I overslept my alarm. Life happens amd consideration should be made. I will never use Massage Envy again and will make sure others are aware of thier poor service.
Sarah Papineau
I continue to be disappointed by the number of times I have been canceled by the Minnetonka location. While I understand current circumstances and staffing, as a business practice you do not try to support the people that have been canceled, especially the number of times I have been canceled. This makes it hard to continue a membership. Thankfully, I was able to use another location that was able support and prioritize me in rescheduling what the Minnetonka location was unable to do.
… more