Massage Envy

Critical: QualityI typically do not write reviews nor complain but I started my service with Gwen for a massage!!!! Best massage ever however when I went to get my facial the service was great but the esthetician burned my skin!!!! Being a spa owner myself I am very aware that African American skin is different from Caucasian skin. The esthetician asked me what my regimen was and what I did to my skin because I LITERALLY HAVE no spots blemishes fine line wrinkles dark spots or uneven skin tone. Once I told her my regimen she kinda looked at me like hmm okay. Now I literally got a basic facial with extractions. She put a salicylic acid on my face on my face when I asked what it was she told me cause I said hey this tingles/burns im not sure how long it was on my face but by day 2 my skin started to develop an open lesion around my nose. So I had another esthetician look at my skin and she immediately said what happened to your face it never looks like this who burned you. It was at that moment that I could then confirm the esthetician did indeed burn my Melanated skin!!!!! She also did it show me the extractions nor give any advice on my skin, though I didn’t necessarily need it it would’ve been nice for her to show me my extractions, give feedback and ask if I had any additional questions comments or concernsI will only return for a massage but it’s best if the company either educates the esthetician on African American / other races skin or have a second esthetician that knows other skin types or races skinI typically do not write reviews nor complain but I started my service with Gwen for a massage!!!! Best massage ever however when I went to get my facial the service was great but the esthetician burned my skin!!!! Being a spa owner myself …More

I typically do not write reviews nor complain but I started my service with Gwen for a massage!!!! Best massage ever however when I went to get my facial the service was great but the esthetician burned my skin!!!! Being a spa owner myself I am very aware that African American skin is different from Caucasian skin. The esthetician asked me what my regimen was and what I did to my skin because I LITERALLY HAVE no spots blemishes fine line wrinkles dark spots or uneven skin tone. Once I told her my regimen she kinda looked at me like hmm okay. Now I literally got a basic facial with extractions. She put a salicylic acid on my face on my face when I asked what it was she told me cause I said hey this tingles/burns im not sure how long it was on my face but by day 2 my skin started to develop an open lesion around my nose. So I had another esthetician look at my skin and she immediately said what happened to your face it never looks like this who burned you. It was at that moment that I could then confirm the esthetician did indeed burn my Melanated skin!!!!! She also did it show me the extractions nor give any advice on my skin, though I didn’t necessarily need it it would’ve been nice for her to show me my extractions, give feedback and ask if I had any additional questions comments or concerns

Critical: QualityI have been a member of Massage Envy for over a year. I normally go to the Brownsburg location and I have never had a negative experience! Last night I went to Plainfield as a last minute booked appointment and was highly disappointed. My deep tissue massage was not much of a massage at all; the therapist instead just found “knots” and pressed into these spots until I was wincing. He would ask “Does this hurt?” And I would say yes and he would just press harder! I have never been more sore in my entire life than after a massage, and it was not relaxing at all. The tranquility room was also not offered to me at all, and the therapist did not walk me out. I will never go back to this location because of this experience.I have been a member of Massage Envy for over a year. I normally go to the Brownsburg location and I have never had a negative experience! Last night I went to Plainfield as a last minute booked appointment and was highly disappointed. My …More

I have been a member of Massage Envy for over a year. I normally go to the Brownsburg location and I have never had a negative experience! Last night I went to Plainfield as a last minute booked appointment and was highly disappointed. My deep tissue massage was not much of a massage at all; the therapist instead just found “knots” and pressed into these spots until I was wincing. He would ask “Does this hurt?” And I would say yes and he would just press harder! I have never been more sore in my entire life than after a massage, and it was not relaxing at all. The tranquility room was also not offered to me at all, and the therapist did not walk me out. I will never go back to this location because of this experience.